NA_CA_R2P_3.1.3.3_Ancillary Benefits Process

NA_CA_R2P_3.1.3.
3_Ancillary Benefits
Heritage Worley
Process
Version 2.0
Status APPROVED
Modified Feb 17, 2022
Author Sandipan Saha
Owner Lindsay Brooks
This process outlines the enrollment of Optional Life Insurance and Critical Illness. There are two vendors that
support this Initiative for Heritage Worley. The vendors are Chubb Canada and Desj ardin Financial Security
(DFS). The map provides details of several sectors contributing in the process.
NA_CA_R2P_3.1.3.3_Ancillary Version 2.0 APPROVED
Benefits Heritage Worley
Document Control
This document is a snapshot, as of the date shown above, of a living online document.
The current live version may be viewed by those granted online access by the owner.
Click here to view live version online
Approvals
Name Role Approved Date Version
Scott Marshall Yes Feb 17, 2022 1.2
Reviewers
Name Role Reviewed Date Version
Juliana Lemos Yes Feb 17, 2022 1.1
Change History
Version Published Status Author Description
0.1 Oct 13, 2021 FOR REVIEW Maria Pacholarz Initial version
0.2 Dec 2, 2021 FOR REVIEW elizabethsantos New version added by workflow
0.3 Dec 6, 2021 FOR elizabethsantos New version added by workflow
APPROVAL
1.0 Dec 6, 2021 FOR REVIEW elizabethsantos New version added by workflow
1.1 Feb 17, 2022 FOR REVIEW Sandipan Saha New version added by workflow
1.2 Feb 17, 2022 FOR Sandipan Saha New version added by workflow
APPROVAL
2.0 Feb 17, 2022 APPROVED Sandipan Saha New version added by workflow
Feb 24, 2022 Page 2 of 36

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Contents
1 NA_CA_R2P_3.1.3.3_Ancillary Benefits Heritage Worley.................................................................. 2
2 Process................................................................................................................................................................................... 6
2.1 Initiate Enrollment........................................................................................................................................................................ 7
Link 1...................................................................................................................................................................................................... 7
2.2 1 - Employee makes the election (via paper enrollment with wet signature)............................... 7
Link 25.................................................................................................................................................................................................. 7
2.3 2 - Receive paper forms and scan it................................................................................................................................ 7
Link 21................................................................................................................................................................................................... 8
2.4 3 - Create a SNOW case with attached forms......................................................................................................... 8
Link 22.................................................................................................................................................................................................. 8
2.5 4 - Receive enrollment data.................................................................................................................................................. 8
Link 23.................................................................................................................................................................................................. 9
2.6 5 - Update payroll system........................................................................................................................................................ 9
.................................................................................................................................................................................................................... 10
2.7 Medical evidence required..................................................................................................................................................... 10
No............................................................................................................................................................................................................. 10
Yes........................................................................................................................................................................................................... 10
2.8 6 - Complete additional form - questionnaire........................................................................................................ 10
Link 32.................................................................................................................................................................................................. 10
2.9 7 - Send completed form (secured website or email)...................................................................................... 10
Link 33.................................................................................................................................................................................................. 11
2.10 8 - Receive data............................................................................................................................................................................... 11
Link 16................................................................................................................................................................................................... 11
2.11 9 - Make decision........................................................................................................................................................................... 11
Link 35.................................................................................................................................................................................................. 12
2.12 10 - Send data via secured channel Desjardins...................................................................................................... 12
Link 46.................................................................................................................................................................................................. 12
2.13 12 - Receive notification to access secured channel.......................................................................................... 12
Link 44................................................................................................................................................................................................. 14
2.14 Enrollment Captured.................................................................................................................................................................. 14
2.15 Employee Notified........................................................................................................................................................................ 14
2.16 13 - Access Vendor's system to collect information............................................................................................ 14
Link 47.................................................................................................................................................................................................. 16
2.17 15 - Save downloaded files on the shared drive..................................................................................................... 16
Link 34.................................................................................................................................................................................................. 17
2.18 18 - Send email to employee with decision, for information....................................................................... 17
Link 38.................................................................................................................................................................................................. 18
2.19 16 - Assign task................................................................................................................................................................................. 18
Link 34.................................................................................................................................................................................................. 19
2.20 19 - Receive enrollment data................................................................................................................................................. 19
Link 49.................................................................................................................................................................................................. 20
2.21 20 - Update payroll system for next pay run (premium data included)............................................ 20
Link 43.................................................................................................................................................................................................. 23
2.22 21 - Send notification that update is completed (via SNOW)..................................................................... 23
Link 44................................................................................................................................................................................................. 24
2.23 23 - Receive notification............................................................................................................................................................ 24
Link 28.................................................................................................................................................................................................. 24
2.24 24 - Data entry check (full audit)....................................................................................................................................... 24
Link 38.................................................................................................................................................................................................. 27
2.25 17 - Assign Task................................................................................................................................................................................. 27
Link 33.................................................................................................................................................................................................. 28
2.26 22 - Receive task.............................................................................................................................................................................. 28
Link 31................................................................................................................................................................................................... 28
2.27 11 - Send letter Chubbs.............................................................................................................................................................. 28
Link 40................................................................................................................................................................................................. 29
2.28 14 - Receive email........................................................................................................................................................................... 29
Link 48................................................................................................................................................................................................. 30
2.29 AND........................................................................................................................................................................................................... 30
Link 36.................................................................................................................................................................................................. 31
Link 35.................................................................................................................................................................................................. 31
Link 37.................................................................................................................................................................................................. 31
Feb 24, 2022 Page 3 of 36

2.30 Which vendor................................................................................................................................................................................... 31

.................................................................................................................................................................................................................... 31
.................................................................................................................................................................................................................... 31
2.31 End............................................................................................................................................................................................................ 31
Employee............................................................................................................................................................................................. 31
3rd Party................................................................................................................................................................................................ 32
Benefits Team................................................................................................................................................................................... 32
Benefits Team................................................................................................................................................................................... 32
People Team...................................................................................................................................................................................... 32
Data Entry Team............................................................................................................................................................................. 32
Master Data........................................................................................................................................................................ 33
Accountabilities.............................................................................................................................................................. 34
RACI Analysis..................................................................................................................................................................... 35
Feb 24, 2022 Page 4 of 36

1 NA_CA_R2P_3.1.3.3_Ancillary Benefits Heritage

Worley
This process outlines the enrollment of Optional Life Insurance and Critical Illness. There are two vendors that
support this Initiative for Heritage Worley. The vendors are Chubb Canada and Desj ardin Financial Security
(DFS). The map provides details of several sectors contributing in the process.
Model
Version 2.0
Status APPROVED
Details
Owner Lindsay Brooks
Author Sandipan Saha
Created Oct 13, 2021
Modified Feb 17, 2022

Feb 24, 2022 Page 5 of 36


2 Process
Feb 24, 2022 Page 6 of 36

2.1 Initiate Enrollment

Benefits - examples: basic life, supplementary life, spouse,child,
Event
Type Start
Lane Employee
Next Steps
To Details References %
1 - Employee makes the

election (via paper
enrollment with wet
signature)
Link 1
2.2 1 - Employee makes the election (via paper enrollment with

wet signature)
Activity
Type Manual task
Lane Employee
After Initiate Enrollment
Details
Responsible Employee
Accountable Employee
SOP/DTP Instructions
Employee makes the enrollment election via paper form.
Next Steps
Medical evidence required
Link 25
2.3 2 - Receive paper forms and scan it

Activity
Type Manual task
Lane People Team
After Medical evidence required
Feb 24, 2022 Page 7 of 36

Details
Responsible People Team
Accountable People Team
If medical evidence is not required the Worley People Team will receive the paper
forms and scan it.
Next Steps
3 - Create a SNOW case

with attached forms
Link 21
2.4 3 - Create a SNOW case with attached forms

Activity
Type User task
Lane People Team
After 2 - Receive paper forms and scan it
Details
Accountable People Team
Systems SNOW
The Worley People Team will create a SNOW case and attached the forms and send it
to the Data Entry Team.
Next Steps
4 - Receive enrollment data
Link 22
2.5 4 - Receive enrollment data

Activity
Type Receive task
Feb 24, 2022 Page 8 of 36

Lane Data Entry Team

After 3 - Create a SNOW case with attached forms
Details
Responsible Data Entry Team
Accountable Data Entry Team
Systems SNOW
The Worley Data Entry Team will receive the enrollment data via SNOW.
Next Steps
5 - Update payroll system
Link 23
2.6 5 - Update payroll system

Activity
Type User task
After 4 - Receive enrollment data
Details
Systems ADP Global View
The Worley Data Entry Team will update the payroll system ( ADP GV) and the
enrollment is captured.
Next Steps
Enrollment Captured
Feb 24, 2022 Page 9 of 36

2.7 Medical evidence required

Gateway
Lane Employee
After 1 - Employee makes the election (via paper enrollment with wet signature)
Next Steps
2 - Receive paper forms

and scan it
6 - Complete additional
form - questionnaire
No
Yes
2.8 6 - Complete additional form - questionnaire

Activity
Type Manual task
Lane Employee
After Medical evidence required
Details
Employee need to additional detail as mentioned in form
Next Steps
7 - Send completed form

(secured website or email)
Link 32
2.9 7 - Send completed form (secured website or email)

Activity
Type Send task
Lane Employee
After 6 - Complete additional form - questionnaire
Feb 24, 2022 Page 10 of 36

Details
Systems Secure site
The Worley employee will send completed form via a secure website or email.
Next Steps
8 - Receive data
Link 33
2.10 8 - Receive data

Activity
Type Receive task
Lane 3rd Party
After 7 - Send completed form (secured website or email)
Details
Responsible 3rd Party
Accountable 3rd Party
Systems External system
The External 3rd Party system receives the data.
Next Steps
9 - Make decision
Link 16
2.11 9 - Make decision

Activity
Type Manual task
Lane 3rd Party
After 8 - Receive data
Feb 24, 2022 Page 11 of 36

Details
The External 3rd Party makes a decision.
Next Steps
Which vendor
Link 35
2.12 10 - Send data via secured channel Desjardins

Activity
Type User task
Lane 3rd Party
After Which vendor
Details
Responsible Desjardins Financial Security (DFS)
Systems Secure site
The External 3rd Party will send data via a secure channel to Desjardin Financial
Security (DFS) with determination.
Next Steps
12 - Receive notification to
access secured channel
Link 46
2.13 12 - Receive notification to access secured channel

Activity
Type User task
Lane Benefits Team
Feb 24, 2022 Page 12 of 36

After 10 - Send data via secured channel Desjardins
Details
Responsible Benefits Team
Accountable Benefits Team
Systems SNOW
Medical evidence of insurability (Optional Life - Desjardins) - Required for amounts
over $50,000 (5 units) when applied for within 31 days of hire, during open enrolment
or a qualified life event. For all other times, required from 1st dollar of coverage.
Employee can apply for the optional benefits, and these are called Ancillary Benefits.
They can elect employee and/or spouse coverage. For completing the procedure, it is
essential to complete the application form and medical questionnaire, which is directly
sent to the insurer to assess for coverage.
Desjardins will send an email notification to CG to inform them to access the secure
email system. coverage.

Next Steps
13 - Access Vendor's
system to collect
information
Feb 24, 2022 Page 13 of 36

Link 44
2.14 Enrollment Captured

Event
Type End
After 5 - Update payroll system
2.15 Employee Notified

Event
Type End
Lane Benefits Team
After 18 - Send email to employee with decision, for information
2.16 13 - Access Vendor's system to collect information

Activity
Type User task
Lane Benefits Team
After 12 - Receive notification to access secured channel
Details
Systems External system
The Capgemini Benefits Team will access the vendors system to collect information.
• CG will get an email notification from the insurer to access the secure email
system.
• We need to click on the link to enter the insurer system, the below image shows
the same.
Feb 24, 2022 Page 14 of 36

• Find the email with the Underwriting Decision, download the letter, and save to a
secure drive.
Feb 24, 2022 Page 15 of 36

Next Steps
15 - Save downloaded files

on the shared drive
Link 47
2.17 15 - Save downloaded files on the shared drive

Activity
Type Manual task
Lane Benefits Team
After 13 - Access Vendor's system to collect information
14 - Receive email
Details
The Capgemini Benefits Team will save downloaded files on the shared drive.
• We will have to review the letter which gives the details of the insurance, being approved.
We must save the letter to the secured location for future reference.
Feb 24, 2022 Page 16 of 36

Next Steps
AND
Link 34
2.18 18 - Send email to employee with decision, for information

Activity
Type Send task
Lane Benefits Team
After AND
Details
Systems Email
Feb 24, 2022 Page 17 of 36

The Capgemini Benefits Team sends email to the employee with determination via
email.
Once the data entry update is completed and verified, the team will send a copy of the
letter via email with the decision to the employee for their record.
Next Steps
Employee Notified
Link 38
2.19 16 - Assign task

Activity
Type User task
Lane Benefits Team
After AND
Details
Systems SNOW
The Capgemini Benefits Team assigns the task via SNOW to the Data Entry Team.
Next Steps
19 - Receive enrollment
data
Feb 24, 2022 Page 18 of 36

Link 34
2.20 19 - Receive enrollment data

Activity
Type Receive task
After 16 - Assign task
Details
Systems SNOW
The Worley Data Entry Team received enrollment data from the Capgemini
Benefits team via SNOW.
• The CG benefits team sends the data entry team to update the details via email/
SNOW.
• The email should detail the employee's name, id and what change is being made
as well as the effective date of the change.
• Data entry team will update the information in ADP GV and confirm when
completed so that a quick validation can occur.
•
Feb 24, 2022 Page 19 of 36

Next Steps

for next pay run (premium
data included)
Link 49
2.21 20 - Update payroll system for next pay run (premium data
included)
Activity
Type User task
After 19 - Receive enrollment data
Details
Systems ADP Global View
The Worley Data Entry Team will update the payroll system for the next pay run with the
employee's new benefit volume of coverage and new premium deduction via ADP GV.
• To update the details, we must click on P-30 master data.
Feb 24, 2022 Page 20 of 36

• Next, we search for employee (personnel no) and insurance type and click on plan
overview.
•
• Then, we select the required or updated option from the list.
•
Feb 24, 2022 Page 21 of 36

• After this, we edit the date and the units of the insurance coverage as per the mail
received and need to save it.
•
Feb 24, 2022 Page 22 of 36

Next Steps
21 - Send notification that

update is completed (via
SNOW)
Link 43
2.22 21 - Send notification that update is completed (via SNOW)

Activity
Type User task
After 20 - Update payroll system for next pay run (premium data included)
Details
Systems SNOW
Feb 24, 2022 Page 23 of 36

The Data Entry Team will send notification to the Worley Benefits Team advising that the
update is completed via SNOW
• Data entry team will send notification via snow tickets saying that it's being updated.
Next Steps
23 - Receive notification
Link 44
2.23 23 - Receive notification

Activity
Type User task
Lane Benefits Team
After 21 - Send notification that update is completed (via SNOW)
Details
Systems SNOW
The Worley Benefits Team receives notification from the Worley Data Entry Team via
SNOW
Next Steps
24 - Data entry check (full

audit)
Link 28
2.24 24 - Data entry check (full audit)

We need to go to the participation screen for the entry check.
Feb 24, 2022 Page 24 of 36

• We must find out the employee data with the plan and check out the data mentioned (Date, amount, insurance
plan) on the system.
•
• Chubb Canada:
• Optional Death and dismemberment: It do not require medical evidence but can apply for anytime. So, if they
apply for it, they'll send in the application and the data entry team just needs to add it.
• Optional critical illness benefit: If any one elect coverage over $100,000. A story and medical evidence must be
completed and then it needs to be added.
• Between the optional life and the optional critical illness, the employees can only apply within their 31 days from
the date of hire. So then, when the employee applies, they send the information to the insurer (Chubb Canada)
with the application and evidence for the insurability.
Feb 24, 2022 Page 25 of 36

Activity
Type Manual task
Lane Benefits Team
After 23 - Receive notification
22 - Receive task
Details
• We need to go to the participation screen for the entry check.
•
• We must find out the employee data with the plan and verify the effective date,
volume of coverage and that the correct benefit has been updated.
•
Feb 24, 2022 Page 26 of 36

Chubb Canada:
• Optional Death and dismemberment: It doesn't require medical evidence but can
apply for anytime. So, if they apply for it, they'll send in the application and the
data entry team just needs to add it.
Medical evidence of insurability (Optional Critical Illness Life - Chubb Canada)
- Required for amounts over $100,000 (20 units) when applied for within 31
days of hire or during open enrolment. For all other times, required from 1st
dollar of coverage.
Next Steps
End
Link 38
2.25 17 - Assign Task

Activity
Type User task
Lane Benefits Team
After AND
Details
Systems SNOW
Feb 24, 2022 Page 27 of 36

The Capgemini Benefits Team will assign task via SNOW to the Worley Benefits Team.
Next Steps
22 - Receive task
Link 33
2.26 22 - Receive task

Activity
Type User task
Lane Benefits Team
After 17 - Assign Task
Details
Systems SNOW
The Worley Benefits Team receive the task from the Capgemini HR Admin Team via
SNOW.
• Once the benefits team will receive notification from the data entry team, they will cross
check with the employee data with the plan and check out the data mentioned (Date,
amount, insurance plan) in the system.
• As a last step, the CG HR team is to send a copy of the letter via email with the
decision to the employee for their record.
Next Steps
24 - Data entry check (full

audit)
Link 31
2.27 11 - Send letter Chubbs

Activity
Type Manual task
Lane 3rd Party
Feb 24, 2022 Page 28 of 36

After Which vendor
Details
Responsible Chubb Canada
Systems Email
• Once the insurance company has reviewed the employee's application and made
a decision, they will send an email notification with the medical underwriting
decision.
Next Steps
14 - Receive email
Link 40
2.28 14 - Receive email

Activity
Type User task
Lane Benefits Team
After 11 - Send letter Chubbs
Details
Systems SNOW
Chubb Canada will send an email to CG with a decision on the employee coverage.
Feb 24, 2022 Page 29 of 36

• Open the letter received in attachment from the insurer to view the details
•
• An email is sent to the data entry team to update the insurance details and once
it's done the change has to be validated in ADP GV to ensure the correct benefit
has been updated using the correct effective date and volume of coverage.
•
Next Steps
15 - Save downloaded files

on the shared drive
Link 48
2.29 AND
Gateway
Type Parallel paths (AND)
Lane Benefits Team
Feb 24, 2022 Page 30 of 36

After 15 - Save downloaded files on the shared drive
Next Steps
16 - Assign task
17 - Assign Task
18 - Send email to
employee with decision, for
information
Link 36
Link 35
Link 37
2.30 Which vendor

Gateway
Lane 3rd Party
After 9 - Make decision
Next Steps
11 - Send letter Chubbs
10 - Send data via secured

channel Desjardins
2.31 End
Event
Type End
Lane Benefits Team
After 24 - Data entry check (full audit)
Lanes
Employee
Lane
In group Worley
Feb 24, 2022 Page 31 of 36

3rd Party
Lane
In group External
Benefits Team
Lane
In group Capgemini
Benefits Team
Lane
In group Worley
People Team
Lane
In group Worley
Data Entry Team

Lane
In group Worley
Feb 24, 2022 Page 32 of 36

Master Data
Roles
3rd Party
(no description provided)
Benefits Team
Benefits Team
Chubb Canada
Data Entry Team

Desjardins Financial Security (DFS)

Employee
People Team
Systems
ADP Global View
Email
External system
Secure site
SNOW
ServiceNow instance in Worley
Feb 24, 2022 Page 33 of 36

NA_CA_R2P_3.1.3.3_Ancillary Benefits Heritage Worley Version 2.0 APPROVED
Accountabilities
The activities and deliverables for which each role is accountable
Process Accountable role Activities Deliverables
Process Employee 1 - Employee makes the election (via paper

enrollment with wet signature)
6 - Complete additional form - questionnaire
7 - Send completed form (secured website or email)
Process 3rd Party 8 - Receive data

9 - Make decision
10 - Send data via secured channel Desjardins
11 - Send letter Chubbs
Process Benefits Team 12 - Receive notification to access secured channel

13 - Access Vendor's system to collect information
15 - Save downloaded files on the shared drive
18 - Send email to employee with decision, for
information
16 - Assign task
17 - Assign Task
14 - Receive email
Process Benefits Team 23 - Receive notification

24 - Data entry check (full audit)
22 - Receive task
Process People Team 2 - Receive paper forms and scan it

3 - Create a SNOW case with attached forms
Process Data Entry Team 4 - Receive enrollment data

19 - Receive enrollment data
20 - Update payroll system for next pay run
(premium data included)
21 - Send notification that update is completed (via
SNOW)
Feb 24, 2022 Page 34 of 36

RACI Analysis
The roles Responsible (actively involved in) for, Accountable for, Consulted on, and Informed of each activity
Process Activity Responsible Accountable Consulted Informed
Process 1 - Employee makes the Employee Employee

election (via paper
enrollment with wet
signature)
Process 2 - Receive paper forms People Team People Team

and scan it
Process 3 - Create a SNOW case People Team People Team

with attached forms
Process 4 - Receive enrollment Data Entry Team Data Entry Team

data
Process 5 - Update payroll Data Entry Team Data Entry Team

system
Process 6 - Complete additional Employee Employee

form - questionnaire
Process 7 - Send completed Employee Employee

form (secured website
or email)
Process 8 - Receive data 3rd Party 3rd Party
Process 9 - Make decision 3rd Party 3rd Party
Process 10 - Send data via Desjardins Financial Security 3rd Party

secured channel (DFS)
Desjardins
Process 12 - Receive notification Benefits Team Benefits Team

to access secured
channel
Feb 24, 2022 Page 35 of 36

Process Activity Responsible Accountable Consulted Informed
Process 13 - Access Vendor's Benefits Team Benefits Team

system to collect
information
Process 15 - Save downloaded Benefits Team Benefits Team

files on the shared drive
Process 18 - Send email to Benefits Team Benefits Team

employee with decision,
for information
Process 16 - Assign task Benefits Team Benefits Team
Process 19 - Receive enrollment Data Entry Team Data Entry Team

data
Process 20 - Update payroll Data Entry Team Data Entry Team

system for next pay run
(premium data
included)
Process 21 - Send notification Data Entry Team Data Entry Team

that update is
completed (via SNOW)
Process 23 - Receive notification Benefits Team Benefits Team
Process 24 - Data entry check Benefits Team Benefits Team

(full audit)
Process 17 - Assign Task Benefits Team Benefits Team
Process 22 - Receive task Benefits Team Benefits Team
Process 11 - Send letter Chubbs Chubb Canada 3rd Party
Process 14 - Receive email Benefits Team Benefits Team
Feb 24, 2022 Page 36 of 36


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NA_CA_R2P_3.1.3.

Click here to view live version online

Name Role Approved Date Version

Scott Marshall Yes Feb 17, 2022 1.2

Name Role Reviewed Date Version

Juliana Lemos Yes Feb 17, 2022 1.1

Version Published Status Author Description

Feb 24, 2022 Page 2 of 36

Feb 24, 2022 Page 3 of 36

2.30 Which vendor................................................................................................................................................................................... 31

Feb 24, 2022 Page 4 of 36

1 NA_CA_R2P_3.1.3.3_Ancillary Benefits Heritage

Feb 24, 2022 Page 5 of 36

Feb 24, 2022 Page 6 of 36

2.1 Initiate Enrollment

1 - Employee makes the

2.2 1 - Employee makes the election (via paper enrollment with

Medical evidence required

2.3 2 - Receive paper forms and scan it

Feb 24, 2022 Page 7 of 36

3 - Create a SNOW case

2.4 3 - Create a SNOW case with attached forms

4 - Receive enrollment data

2.5 4 - Receive enrollment data

Feb 24, 2022 Page 8 of 36

Lane Data Entry Team

5 - Update payroll system

2.6 5 - Update payroll system

Feb 24, 2022 Page 9 of 36

2.7 Medical evidence required

2 - Receive paper forms

2.8 6 - Complete additional form - questionnaire

7 - Send completed form

2.9 7 - Send completed form (secured website or email)

Feb 24, 2022 Page 10 of 36

2.10 8 - Receive data

2.11 9 - Make decision

Feb 24, 2022 Page 11 of 36

2.12 10 - Send data via secured channel Desjardins

2.13 12 - Receive notification to access secured channel

Feb 24, 2022 Page 12 of 36

After 10 - Send data via secured channel Desjardins

Feb 24, 2022 Page 13 of 36

2.14 Enrollment Captured

2.15 Employee Notified

2.16 13 - Access Vendor's system to collect information

Feb 24, 2022 Page 14 of 36

Feb 24, 2022 Page 15 of 36

15 - Save downloaded files

2.17 15 - Save downloaded files on the shared drive

Feb 24, 2022 Page 16 of 36

2.18 18 - Send email to employee with decision, for information

Feb 24, 2022 Page 17 of 36

2.19 16 - Assign task

Feb 24, 2022 Page 18 of 36

2.20 19 - Receive enrollment data

Feb 24, 2022 Page 19 of 36

20 - Update payroll system

Feb 24, 2022 Page 20 of 36

Feb 24, 2022 Page 21 of 36

Feb 24, 2022 Page 22 of 36

21 - Send notification that

2.22 21 - Send notification that update is completed (via SNOW)