Troubleshooting Guide for InPower Pro

Copyright © 2019 Cummins Inc.

English

Cummins Confidential
Table of contents
1. IS INPOWER TOOL NOT LAUNCHING ............................................... 1-3
1.1 Due to incomplete or corrupt installation ...................................................... 1-3
1.2 Due to Tool settings file corruption ................................................................ 1-4
1.3 “Something went wrong and tool shall abort” warning on InPower .............. 1-6
1.4 Error due to lack of Internet connection ........................................................ 1-7
2. IS IT A LICENSE REGISTRATION ISSUE .............................................. 2-8
2.1 Due to web registration failure ...................................................................... 2-8
2.2 License Transfer Request to Different Machine ........................................... 2-10
2.3 Has PCID changed ......................................................................................... 2-11
2.4 Is PCID missing in registration window ......................................................... 2-13
3. IS IT A DEVICE CONNECTION PROBLEM ......................................... 3-15
3.1 Getting “No Response” error........................................................................ 3-15
3.2 Getting “No Com port detected” error......................................................... 3-17
3.3 Required Device support files are unavailable ............................................. 3-19
3.4 Trouble while downloading InCal Files ......................................................... 3-21
3.5 “Core II ECS Controller” connection error on InPower ................................. 3-22

Cummins Confidential 1-2

1. IS INPOWER TOOL NOT LAUNCHING

1.1 Due to incomplete or corrupt installation

Solution:
1. Search for “Terminate InPower” application and run it.

2. Go to [Control Panel] -> Programs & Features-> “PowerGen-Electronic Tools”,

then right click -> press Uninstall (Note: You may require Administrator rights
for Uninstallation and Installation Process).

3. Once tool is uninstalled, you can use predownloaded media or you can
download InPower media via https://buyinpower.cummins.com link.
4. Use registered E-Mail ID & authorization code to login and download the
media.
5. Install InPower Pro.
6. Once application is installed, apply the latest patch (if available).

Cummins Confidential 1-3

1.2 Due to Tool settings file corruption
Error message 1:

Error message 2:

Solution:
1. Search for “Terminate InPower” Application in windows search & launch it.
2. Go to “{Installed Directory}: \ETools\Power Generation\Shared\Data”
location.
3. Delete “bravo.emj” file.
4. Search and launch “Setup” in windows.

Cummins Confidential 1-4

5. Check settings and press OK button.

6. Now try to launch InPower Tool again.

Cummins Confidential 1-5

1.3 “Something went wrong and tool shall abort” warning on InPower
Error Message:

Solution:
1. Download media and install InPower tool on machine then go for the “Manual
registration”.
2. Share screen shot of registration window which having the Authorization Code
and PCID details with InPower Support team:
INPower.Support@cummins.com to generate new unlock key.

Cummins Confidential 1-6

1.4 Error due to lack of Internet connection

Error Message:

Solution: For InPower Tool it is required to connect your system with Internet
minimum at least once in 3 months.

Check and confirm below points to resolve this,

1. Connect your system with good internet connection.
2. Check with local IT team for system’s firewall setting if firewall is blocking
InPower tool to access WebInCal site.
WebInCal Website: https://incal.cummins.com/
3. If yes, then take firewall exemption to access WebIncal website and try to
launch InPower tool.

Cummins Confidential 1-7

2. IS IT A LICENSE REGISTRATION ISSUE

2.1 Due to web registration failure

Error Message:

Solution:
1. Connect your system to internet and launch InPower Pro.
2. Check and confirm that you are providing correct Authorization code and
Registered mail ID in registration window.
3. If you are still facing issue with Web Registration process then select “Manual
Registration” option instead of “Web Registration”.
4. Then enter Authorization code in that and click on next.
5. You will see window having Authorization code, PCID and Unlock key as below,

Cummins Confidential 2-8

6. Send the screen shot of this window to InPower Support team:
INPower.Support@cummins.com to get the unlock key to register InPower
tool.

Cummins Confidential 2-9

2.2 License Transfer Request to Different Machine

Solution:
1. Uninstall InPower Pro from old machine if possible. (Note: One Authorization
code of tool can be use on one machine at a time)
2. On your new machine, Login to http://buyinpower.cummins.com/ website
with your Authorization code & Registered mail ID.
3. Download media for InPower Tool and install it on new system.
4. Select “Manual registration” then enter your Authorization code and click on
next.
5. You will see window having Authorization code and PCID and unlock key as
below,

6. Send the screen shot of this window to InPower Support team:

INPower.Support@cummins.com. We will provide you unlock key to register the tool.

Cummins Confidential 2-10

2.3 Has PCID changed

Solution: Sometime due to above reasons InPower Tool asking for registration and
generated PCID is different from your old PCID and it starts with multiple zero “0” as
shown in above screen shot. In this case generated PCID is invalid. Before initiate
for PCID reset process, check below settings on your machine,

1. If the new PCID generated for example 00080868 or 000012AD like this, then
the new PCID can be consider as invalid PCID.
2. Go to Task Manager-> Services.
3. Check status for “InPowerSecuritySerivces”. It should be in Running status as
shown below:

Cummins Confidential 2-11

4. Right click on service and restart it.
5. Launch InPower Tool.
6. If issue still persist then contact “INPower.Support:
INPower.Support@cummins.com ” .

Cummins Confidential 2-12

2.4 Is PCID missing in registration window

Solution:

1. Go to Task Manager-> Services

2. Check the status for “InPowerSecuritySerivces”. It should be in Running status
as shown in below,

Cummins Confidential 2-13

3. Right click on service and restart it.
4. Launch InPower Tool.
5. Restarting the service will help to generate PCID for InPower Tool registration.
6. Share screen shot of registration window which having the Authorization Code
and PCID details with InPower Support team:
INPower.Support@cummins.com to generate new unlock key.

Cummins Confidential 2-14

3. IS IT A DEVICE CONNECTION PROBLEM

3.1 Getting “No Response” error

Error Message:

Solution:

1. Make sure that controller is powered on with proper power supply connection.
2. Try with Brainbox US-101-001 USB 1 PORT RS232 for connection (We have
tested our tools functionality with this brainbox so we are recommending to use
the same adaptor).

3. Following image is of Brainbox convertor and green cable connection, try to

connect accordingly.
Note:RS-232 convertor port should be at brainbox side and RS-485 at green
cable side.

Cummins Confidential 3-15

4. Confirm and check that USB com port is detecting in “Device Manager” as
shown in below image, click on Device Manager->Right click on Computer Name-
>Scan for Hardware changes.

5. Contact local IT Team if the USB adaptor is plugged in to USB port and it is not
detecting in device manager.
6. Also check your hardware connections and try using different cables. Current
cables might be faulty.
7. Try connecting any other controller using same setup.
8. Try changing system USB port.
9. Check the USB drivers are installed and updated.
10.Download latest WebInCal files once again.
11. Now Try to connect InPower Tool with controller.

Cummins Confidential 3-16

3.2 Getting “No Com port detected” error
Error Message:

Solution: Check below possible solution to resolve the issue,

1. Confirm and check that USB com port is detecting in “Device Manager” as
below, Device Manager->Right click on Computer Name->Scan for Hardware
changes.

2. Contact to local IT Team if the USB adaptor is plugged in to USB port and it is not
detecting in device manager.

Cummins Confidential 3-17

3. Check and confirm that required USB drivers are installed and updated.
4. Also try to connect with “Add site” option under Port menu tab.

Cummins Confidential 3-18

3.3 Required Device support files are unavailable

Error Message:

Solution:

1. Launch InPower Tool go to “Select InCal (PGA)” option under Port menu -> select
check and confirm to correct path of ETools directory on your machine.
2. For example, if the ETools directory location is at C: drive then path will be
C:\ETools
3. Make sure the “Extract to:” path is “Drive:\ETools.”
4. Go to [Utilities] -> [InCal Downloader & Extractor].
5. Instead of selecting specific InCal file, suggests trying the ALL file (as it is updated
and maintained more frequently than the other specific models) then press
“Download and Extract WebInCal”.
6. Once InCal files has been downloaded and Extracted, Restart InPower and try
connecting again.
7. Go to “Select InCal (PGA)” option under Port menu tab-> Click on Verify InCal
Structure,

8. Once the successfully verified Click on “Save and Exit”.

Cummins Confidential 3-19

9. Restart the InPower Tool and try to connect with controller.

Cummins Confidential 3-20

3.4 Trouble while downloading InCal Files
Error Message:

Solution: If you are facing the error while downloading the InCal file, it is due to the
WebInCal website server is down for some reason. Check and confirm that your
system is connected with healthy internet connection and try again after some
time.

If you still facing the same issue write mail to InPower Support team:
INPower.Support@cummins.com.

Cummins Confidential 3-21

3.5 “Core II ECS Controller” connection error on InPower

Solution: Check Inline V driver is installed on your machine in control panel.

If not available then download and install driver.

Then follow below procedure to connect CORE II ECS controller,

1. launch InPower Tool, Go to Port menu.
2. Click on “Add Site” option.
3. Select Product Core II ECS, select adapter inline V and choose COM port USB:90.

4. Click on CORE II ECS from main tool window.

5. Try to connect CORE II ECS site.

Cummins Confidential 3-22