RICH BOUCHER, PMP

12 Hancock St a" Milford MA 01757

(508) 400-6363 a" rb78b894@westpost.net
PROJECT MANAGER experienced in the areas of business analysis,
software development, hardware integration, and steady state
operations. Skilled in leading diverse teams, utilizing project
management methodologies/tools (PMI) to initiate, plan, execute,
monitor/control, and close projects. Lead multiple projects with
overlapping schedules and limited resources while consistently
maintaining project schedules, costs, and quality objectives.
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Lead the development, deployment, and steady state operations of a
global on-demand training development and distribution platform.
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Responsible for the consolidation of vertically implemented training
applications, systems, and web sites
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Lead multiple training site/system acquisition and integration
efforts (Digital Equipment-Compaq-HP)
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Interface with corporate/area stakeholders within businesses and
corporate functions (Finance, Information Technology, Product
Development, and Procurement).
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Develop scope statements and project management plans (scope
control, schedule, cost, quality, communications, etc.).
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Define project team requirements, work to secure resources within
matrix organizations, collectively develop/document work breakdown
structures (WBS)/work packages, activities, and work definitions.
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Document project schedules, roles/responsibilities, critical paths,
and project risks.
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Gain formal project plan approval(s), monitor/measure project
performance based on Earned Value Techniques (EVM) and administer
change control processes.
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Responsible for defining/documenting/implementing project
communication to stakeholders and senior management (integration,
scope, time, schedule, cost, resources, risk, and procurement).
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Chair ongoing weekly work team meetings focused on issue resolution.
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Supervise and write reviews for 14 individual contributors, team
included two project managers (junior/senior), technical writer, two
web developers; data base programmer, three IT programmers, systems
administrator, three technical virtual lab programmers, and end-user
support.
PROFESSIONAL EXPERIENCE Boucher Landscaping Maintenance and
Construction
PROJECT MANAGER/LABORER 2008-Current
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Plan and manage team work schedules and project logistics
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Order parts and repair equipment as required
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Participate in the installation of lawns, walkways, walls, patios,
and sprinkler systems
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Operate snow plowing, removal and sanding equipment
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Develop and maintain company web site
Compaq and Hewlett-Packard (HP) a" various Massachusetts
locations
PROGRAM MANAGER/PROJECT MANAGER 2003 a" 2007
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Estimate yearly project spending, secured fiscal-year funding, and
reported monthly spending on a 13 million dollar budget (people,
software, hardware (expense/capital spend)).
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Defined project management model with my team and implemented 62 web
based training portals, most requiring SQL data base and user
authentication.
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Project manage the development of 10 business related applications
(Learning Management System, Virtual Lab student/machine management,
demand/supply employee matching, global equipment lab tracking,
project management labor tracker, web trends utilization reporting
framework, graphical curriculum roadmap creation application,
e-testing application mapped to content files, automated RFP to
associated training vendors, and a Microsoft certification tracking
application.
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Responsible for the project management efforts on several advanced
development projects focused on the implementation of prescriptive
learning and the delivery of SCORM learning objects through
smart-phones.
PROGRAM MANAGER/PROJECT MANAGER 1998 - 2003
 *
Project managed multiple training system integration efforts based
on the Compaq, followed by the Hewlett-Packard acquisitions. Projects
included a discovery phase in which systems were documented and
compared based on capabilities.
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Continued to project manage system wide enhancements and provide
end-user support to content development staff and end-users
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Responsible for increasing system utilization across all
organizations
*
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Market LMS capability through a 6 month global road-show campaign
Digital Equipment Corp. a" Maynard and Marlborough, MA; Providence,
RI Project Manager 1994 - 1998
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Project managed the planning/development/implementation/support of a
common redundant hosting infrastructure. The project required working
with stakeholders and software engineering to define product
scope/agreed to project management plan. Performed subsequent
infrastructure/software upgrades to maximize functionality and return
on investment.
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Expand server infrastructure support to three geographic areas
(Americas, Europe, and Asia Pacific); enable SQL content replication
published/synchronized content bi-directionally.
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Project received an ASTD industry benchmark award and project
inquires from several external companies (Boeing, Raytheon,
Kellogg's, etc.)
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Project managed the establishment of training content publishing
process, and incremental changes based on content development tool
enhancements (streaming video, Flash, and vendor supplied
courseware).
Product Training Manager 1988 - 1994
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Responsible for training readiness on new product introductions
(NPI's). Team with product development groups to analyze training
needs for field service representatives, branch, regional, and
corporate support functions. Define, document, and gain approval of
project management plans to ensure service readiness upon first
revenue ship. Secure resources for technical training development,
co-author work break down structure, and ownership of specific
development activities. Continue to monitor project execution
according to the project management plan and communicate progress to
stakeholders. Perform scenario based training testing to ensure
successful product launch performance and support steady-state global
adoption.
Hardware Maintainability Engineer 1983 a"1988
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Improved product service and diagnostic attributes working directly
with product development teams.
Field Service Account Representative 1978 a" 1983
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Managed 25+ accounts (Toys R Us, Rhode Island Lottery, Woods Hole
Oceanographic Institute, Raytheon, EPA, numerous colleges) with
complex computer installations and repair

EDUCATION / TRAINING
Project Management Professional (PMP), Project Management Institute
Associate of Science in Business, Dean College a" Franklin, MA
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