Professional Documents
Culture Documents
Trouble Shooting
Respond Promptly
Visit Personally
Investigate
Use Common Sense
Listen
Put Yourself in their Shoes
Take Down History Data, Samples Photographs,...Etc
Radiate Confidence
Don’t Lose Customer by Winning Argument
RING-RING-RING
Hello, this is Joe at Joe’s
construction. I just lost an engine
and CAT’s not warranting it
because your engine oil doesn’t
meet their specs.
Oil Quality
Oil Change Interval
Operating Condition
Cold, Hot, Dusty
Engine Design
Type of Fuel
Gasoline, Diesel, LPG, Etc.
Inspection Parts
Cleanliness Wear
Air Intake System Main Bearings Fuel Injectors
Valve Cover and Deck Cylinder Liners Oil Pump Gears
Crankcase Pan Pistons and Rings Turbocharger
Oil Screen and Pump Cam (S)
Piston and Rings Valve Guides
Combustion Chamber Valve Stems
Intake Ports (2-cycle) Valve Seats
Turbocharger Rocker Arm Pads
Valves and Valve Stems Push Rod Ball and Socket
Fuel Injector Connecting Rod Bearings
Air Intake System
Precleaners take
out 80% Broken filter gauge allows
of dirt in air..... dirt to bypass filters and
This one is not enter engine.
connected -
plugging filters
with dirt.
Valve Cover and Valve Deck
Sludge/Varnish
Clean: If a finger can be wiped down through the dirt/oil film
on the bottom of the pan showing bear metal.
Cleanliness is direct relationship with oil’s
detergent/dispersant package.
Proper water temps
No glycol leaks
Oil Pump
Oil Screen and Pump
Clean
Not been Exposed to:
– Cold Operation
– Stop and Go
– Glycol
Oil Pump Gear Wear
More Wear Less Oil Pressure
Oil Pump Pressure Relief Valve
Free or Sticking
Pistons
Top of Piston
Fuel Pattern
– Bad pattern can put a hole in the piston
Undercrown
Heavy Lacquer Deposits and Coked
– Insufficient Oil Supply
Pistons
Old Current
Piston Rings
Rings Free
Ring Sticks or Breaks
– Oil Consumption Goes up
– Power Loss
– Time to Rebuild
Ring Prowdness
Blow-by
Stuck rings should have corresponding blow-by marks on
piston
– Piston removal can sometimes cause stuck rings
Piston Ring
Piston Ring
Effects of Crown Deposits on
Oil Consumption
Thrust Face
Oil throw-off from the crown carbon
Unfavorable pressure
distribution among rings
Piston Liner
3516 liner 8383 hrs
Intake Port Deposits (2-cycle)
Note: New API CJ-4 Engines require 1% sulfate ash maximum limit.
Valves and Valve Stems
Abrasive Wear
Adhesive Wear
Corrosive Wear
Erosive Wear
Cavitation Erosion
Contact Stress Fatigue
Fretting Corrosion
Abrasive Wear
General
Galvanic
High Temperature
General Corrosion
Load to Great
Misalignment
Inadequate Lubrication
Contact Stress Fatigue (Sliding)
Connecting rod
bearing parting
face.
Abrasive Wear
Abnormal Wear on Bearings
Abrasive Wear
Abnormal Wear on Bearings
Backside
Black Marks
Cylinder Liners
Discoloration
Measure Cylinder Wear
Micrometer
Compare with Original Specs.
Piston Pin Wear
Machined Hone Cross Hatch Marks are Present
Better Oil Retention Between the Rings and Cylinder Walls
Outside Surface (If Taken Out)
Rust and Cavitation
Pistons and Rings
Accelerated Wear
Dirty Oil Blocking Oil Flow
Ways to Get Dirty Oil
Sample bottle
Measurement surface
Upper
Balance coils
Excitation coil
Lower
Silicon 4
Iron Only 76 PPM
Aluminum 1
Copper 5
Lead 0
Chromium 0
ExxonMobil’s heat gun is used to determine which cylinder had a leaky fuel
injector. ExxonMobil’s lab analysis determined fuel dilution.
Ultrasonic Leak Detector