Professional Documents
Culture Documents
Professional Experience
June 2007 Current
SEARS Holdings Management Corporation - Home Services Product Quality Business U
nit -Hoffman Estates, IL
Product Engineer (Outdoor Powered Equipment and Tools Category)
Lead product quality improvement initiatives focused on the reduction of $15M i
n product quality repair expenses.
Execute DFMEAs during product serviceability assessments to identify critical c
omponent and operational issues.
Perform product quality field tests and report observations to product developm
ent team for launch to market decisions.
Through vendor manufacturing audits, ensure that vendors meet organizational ma
nufacturing quality expectations.
Develop and present bi-monthly product quality updates and project status repor
ts to cross-functional business leaders.
Determine benchmark standards used in strategic sourcing initiatives and vendor
contract negotiation processes.
Function as the SPOC for the creation of diagnostic repair content used at tech
nical support centers.
Collaborate with cross-functional business units to correct process opportuniti
es which impact product quality expenses.
April 2006 June 2007
HARTING, Inc of North America - Elgin, IL
Product Design Engineer (Renewable Energy, Transportation, Communications)
Responsible for building prototypes and first piece articles to be reviewed, te
sted, and approved by the customer.
Develop and alter engineering drawings based on final application requirements.
Create and control all final product work instructions and test procedures used
during the manufacturing process.
Lead and coordinate manufacturing continuous improvement activities using Lean
Manufacturing principles.
Coordinate resolution of field issues associated with reliability and performan
ce of sub-assemblies.
Travel to international business units to evaluate and adopt manufacturing proc
esses for North American sites.
Evaluate and approve sub-suppliers used to maximize throughput on critical path
manufacturing activities.
Calculate manufacturing costs from engineering drawings and design concept revi
ews.
Attend industry specific trade shows to evaluate manufacturing equipment techno
logy improvements.
December 1997 April 2006
General Motors Corporation Extended Warranty Division- Itasca, IL
Multiple Positions Held Consistent Increased Responsibilities over 8.5 year per
iod
Summary of positions: Warranty Cost Control, Technical Training, Technical Writ
ing, Quality Assurance, Team Coordinator, Customer Service