DXC Technology Hiring for Technical Support Engineer

Job Location: Noida

Organization: DXC Technology

Experience: Fresher

Job Role: Technical Support Engineer

Salary: 4.5 LPA

Job Type: Full Time

Vacancies: NA

Description:

Answer contacts promptly and professionally

Log/Validate all contacts Call Handling Database

Resolve a high percentage of customer problems using the relevant tools and systems

Manage end to end all calls logged, providing regular updates to customers on call status

Complete follow-on actions as appropriate

Invoke Escalation Procedures within defined time frames

Adhere to Policies & Procedures

Work to achieve individual and team goals

Protect confidential and sensitive information and materials

Observe strict compliance to licensing, copyright and trademark legislation

Accomplish other duties as required

High Technical skill sets & Hands on technical support experience

Super user of Microsoft Office

Adherence to policy and procedures (compliance)

Ability to multi-task and prioritize

Ability to manage commitments to customer, manager etc

Ability to diagnose problems and take corrective action

Ability to assess progress against SLA and intervene as necessary

Ability to work with individuals to review measures and to coach towards meeting SLAs

Ability to escalate as appropriate

Apply: https://bit.ly/3w8UOka

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