EXAMS

SCHOOL: BUSINESS
COURSE: BUSINESS ADMINISTRATION
UNIT: HUMAN RESOURCE AND INDUSTRIAL RELATIONS

1. Describe the steps that should be followed when carrying out a job analysis exercise in an
organization 10mks

b) Explain 5 reasons that make workers prefer the employment and labour relations court when
resolving labour disputes 10mks

2. Zaraj Limited is in the process of designing a training programme for its employees. Highlight 5 areas
that should be covered by such a programme 10mks

b) Outline 5 ways in which an individual employee may contribute to accidents at the workplace 10mks

3. Highlight 5 circumstances under which disciplinary action may fail to achieve the intended purpose in
an organization. 1omks

b. Explain 5 shortcomings of filling vacant positions from external sources in an organization 10mks

4. Explain 5features of a good grievance procedure in an organization 10mks

b. Explain five reasons that make it necessary for an organization to carryout jpb evaluation 10mks

5. Explain 5 factors that may limit the effectiveness of a performance appraisal exercise in an
organization. 10mks

b. Highlight five responsibilities of an employer in ensuring good labour and industrial relations10mks

6. Outline 5measures that an organization should take to ensure that staff welfare programmes are
effective 10mks

b. The use of Email communication has become popular with most organizations in the recent
past.Explain5 reasons that may have led to this popularity 10mks

7. Highlight 5 circumstances under which an organisation may find it appropriate to use the piece rate
system of remuneration 10marks

b. Explain 5 conditions that should be met for collective bargaining to be successful 10mks