1.

Which of the following is described in operational process definition (OPD)

- Transition phases

2. In which of the following condition is the overall causal mandated for a customer
- A,B,C

3. For which of the following is TCS Quality Audit System (TQAS) Used
- Handling Project management Review and audit Process

4. Which of the following does a Procedure Manual Cover

- How to Do

5. when would you say that a process is stable and capable

- When all the data points are within the control and specification

6. Which of the following will the error log be created for capturing transaction
- Demonstrate

7. During which stage of the project lifecycle, is customer satisfaction survey (CSS)
- at the end of the project or at the end of six month, whichever is

8. Who among the following is responsible for process Improvement in TCS

- every associate

9. statistical process control chart is used to

- discriminate between random variation and variation with assignable

10. after you have identified the risk in your project and entered them
- probability that a given risk may occur

11. The risk owner in your project has identified a new risk while implementing
- Secondary risk
12. There was a network outage for six hours because of a major fire in date center
- special cause

13. Which among the following feedback is considered best for TCS?
- CSI = 95% TCS rank = recommendation rating =definitely

14. Which of the following defines the manual for 5D life cycle phases of business
- business process service - process handbook

15. which of the following are the required participants of a project management review
- project leader (s) Group leaders / account manage

- onsite PL/ Onsite coorditanor / BRM

- COE/ Practicve representative / support group representative /

16. which of the following are the outcomes of a project manager review (PMR)
- suggestion based on similar project experience. for the issue
- identification of the potential problems and suggestions on the correspond taken forward
- list of the issues / risk and suggestion

17. quality check plan must be signed off by the black belt ( in TCS )
- True

18. which of the following key activities are done during project closure
- All of the above

19. quality requirements gathering of a project is essential in order to build quality

- True

20. In your project, You are working with multiple customer stakeholders.
- from all the relevant customer stakeholders
21. While executing the project. you have identified a new risk that was not available on your
project. among the following, what would be your first action
- capture the risk in the risk register

22. which of the following statement is correct regarding the analysis of negativity
- both negative and positive outcomes need to be analyzed

23. there are several steps in the risk management and one of them is risk responsibility
- risk owner deciding the appropriate risk response ( reduce accept) the risk exposure
- document them in the risl register and revisit them while exec

24. there are several steps in the risk management in any project. Once the risk are
- the risk register contains all the risk in detail

25. quality goals that are defined at the project level for the processes and product
- True

26. which of the following project management areas are covered in a project management
- All of these

27. the customer had complained about the quality of service provided
- By customer interaction

28. evaluation prioritization and impact analysis is an activity in change management

- review and recommend processing of the change request

29. A PDCA improvement project was initiated for a project whose CSI was in
- Check

30. A reopen ticket is consider as a customer complaint is this statement true or false
- True
31. during the project wind up phase. why is a formal closure of the project carried
- all of the above

32. which of the following is not true about project management reviews
- its objective is to find fault in the project

33. you have been assigned as the (PL) of a project

- Risk repository

34. TCS Seeks periodic feedback on the project that we execute for our customer
- True

35. What are the key elements of a quality check plan

- All of above

36. which of the following is the correct sequence of 5D phases

- B,C,A,D,E

37. the quarterly audit is complete for your project. The auditor has recommended
- all of the above

38. what is the purpose of conducting the project management review ( PMR )
- to evaluate the current project health and suggest future courses of action

39. Using which of the following techniques can can the causal analysis for
- All of the above

40. Check of the project start op ( PSU ) meeting

- to initiate the project
- to initiate all the relevant stakeholders
- to assign appropriate project reviewer facilitator
41. which among the following are the correct information classification category
- restricted, confidential, intenal use, public, private

42. which of the following is used to ensure that all BPS quality check members
- calibration process

43. The Project XYZ has been receiving a CSI of above 90% Consistent
- True

44. customer satisfaction ( CSS ) consist of question only selated

- TRUE

45. you have been asked to collect the fist customer satisfaction survey (CSS)
- TCS Format/ customer provided format

46. what does RACI stand for?

- Responsible, accountable, consulted, informed

47. which of the following tools enable the deployment of integrated quality management
- ALL OF THE ABOVE

48. during change management in what sequence are the following activities
- 2) A,B,C,F,E,D

49. YOUR CUSTOMER MANAGER HAS CHANGE SINCE THE LAST CUSTOMER SATISFACTION SURVEY
(CSS)
- B AND C

50. STATISTICAL PROCESS CONTROL CHART IS USED TO

- DISCRIMINATE BETWEEN RANDOM VARIATION AND VARIATION WITH
51. IN YOUR PROJECT, YOU HAVE COME UP WITH A LIST OF IDENTIFIED RISK. POTENTIAL
RESPONSES
- risk register

52. CSS IS OPTIONAL FOR PURE ONSITE PROJECT

- False

53. WHICH OF THE FOLLOWING ARE THE COMPONENTS OF COST OF QUALITY ( CoQ
- preventive, appraisal and rework

54. DURING THE PROJEC START UP (PSU) MEETING, THE TEAM HAS IDENTIFIED 15 RISK FOR THE
- based on exposure and loss of individual risk

55. QUALITY GOAL THAT ARE DEFINED AT THE PROJECT LEVEL FOR THE PROCESSES AND PRODUCT
- TRUE

56. YOU ARE MANAGING A PROJECT FOR A LEADING RETAIL CUSTOMER WHO HAS CHALLENGES
- SIX SIGMA

57. YOUR TEAM HAS IDENTIFIED AN OPPORTUNITY TO AUTMATE A MANUAL TASK

- no need to follow any methodology as the team knows

58. which ammong the following types of documents, available in iQMS Wiki
- process handbook

59. THE FIRST STEP IN RISK MANAGEMENT IS TO IDENTIFY THE RISK IN YOUR PC
- assumptions, dependencies and constraints

60. WHICH OF THE FOLLOWING IS ALSO KNOWN AS THE KNOWLEDGE TRANSFER PHASE DURING
- Develop
61. WHICH OF THE FOLLOWING IS THE MOST APPROPRIATE SEQUENCE OF STEPS
- D,E,B,A and E

62. IN PDCA DURING WHICH PHASE ARE THE CAUSES ANALYZED

- Plan

63. YOU HAVE IDENTIFIED THE RISK AT THE PROJECT OUTSET

- ANALYZE THE RISK

64. DURING WHICH STAGE OF THE PROJECT LIFECYCLE IS CUSTOMER SATISFACTION SURVEY
- at the end of the project or at the end of six months whichever is

65. WHICH OF THE FOLLOWING ASPECTS OF BUSINESS CONTINUITY PLANNING CAN BE REVIEWED
IN THE
- all of the above

66. ACCEPT TRANSFER AVAOID ARE VALID REPONSES TO NEGATIVE RISKS OR

- True

67. AS PROJECT LEADER (PL) YOU NEED TO PERFORM CAUSAL ANALYSIS

- True

68. which of the following are process handbook in Iqms

- business process services - process handbook

69. CSS IS NOT APPLICABLE FOR TIME & MATERIAL (T&m) PROJECTS
- FALSE

70. YOU ARE THE PROJECT LEADER (PL) OF A PROJECT. SINCE YOU ALREADY HAVE
- FALSE

71. WHICH OF THE FOLLOWING CAUSAL ANALYSIS TECHNIQUES DOES NOT

- 5 WHY ANLAYSIS
 72. WHERE CAN YOU SEE THE ROLE PROFILES, SKILL AND TRAINING NEEDS FOR ALL ASSOCIATES IN
THE PROJECT
- IEVOLVE

73. Which of the following is the result of a process improvement in TCS?

- Improve customer satisfaction

74. What is the purpose of the project start up (PSU) meeting?

- To initiate the project formally
- To intimate all the stakeholders
- To assign appropriate project viewers/ facilitator

75. Which among the following option represent types of sampling

- 1 and 2

76. Where in ultimax are the TCS standized processes define.

- Integrated quality management system (iQMS)

77. which are the follwing are available on IQMS

- all

78. You are the project leader (PL) of a project and a team member ™ is being replaced in your
team.
- 1 and 2

79. By when should you obtain the customer feedback for a short term project
- At the end of the project

80. At the beginning of the project you have identified a risk

- False

90. In which of the following phases is revalidation of effort estimation / SLA completed as one of the
critical

- demonstrate
91. which of the following will help you arrive at corrective action

- analysis of specific detected problem / defect / non- co0nformity and its cause

92. while planning a new project , you discover that the location at which you had planned to start your
project is in a state that has considerable regulation and could be expensive to comply with

- avoid

93. A risk is defined as a/ an _____________ event or condition that

- incertain, objectives

94. how would you contribute to organization’s

- share lessons learnt and best practices

95. who among the following can initiate a performance improvement (PI) project

- any associate in TCS

96. Which of the following statement are true for a customer facing improvement project

- the result of the improvement project must be shared with the customer

- benefits from the improvement must be approve by the customer

97. you have taken over as a project leader of a critical project and want to ensure that casual.

- all of the above

98 you are the project leader for a project and working on a project management review

- 1-2