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Kijiji/ Gumtree is looking for a dynamic and community-focused Customer Service

Representative to join its already existent professional Team. The successful candidate must be
flexible to work daytime, afternoon or night shifts, including weekends, 40 hours / week on a
month-to-month based schedule.

Customer Service Agent provide ongoing and continuous support to the Automotive, Real Estate
and Jobs teams through phone, emails and Live Chat platforms. This allows for a unique
opportunity to gain exposure and experience across business units. This is a fast paced and
exciting and you will be part of a dynamic group of individuals with a great team spirit.

This position is remote, working from home. Therefore, working at Gumtree requires trust, self-
determination, and ability to work independently with strict Metrics and Key Performance
Indicators that must be achieved.

A day in the life of a Customer Service Agent:

• Respond to High Volume Community Support phone, e-mails or Live Chat

(depending of the assignment).
• Review associated or reported ads referenced in cases.

Qualities we are looking in you:

• Strong community and customer service focus. Demonstrate high level of courtesy
and friendliness.
• Outgoing and fun.
• Investigative mind.
• Maintain composure and a friendly, positive attitude under pressure.
• Work independently and to show initiative.
• Work well with others, be highly motivated to meet and overcome challenges.
• Detail oriented. Able to handle multiple tasks at one time. Self time management.
• Strong communication skills, advanced in writing English.
• Knowledge of Kijiji or Gumtree, including policies, best practices, and experience
with buying or selling will be a great asset.
• Familiarity with Web-based technology, Internet, Skype.
• Work experience in customer service is a must.

What makes YOU shine?

• Customer-centric focus: A thorough understanding of how to deliver an exceptional
customer experience
• Dynamic interpersonal and communication skills, demonstrate strong analytical
ability: verbal and written
• Positive attitude, the ability to work well with others, and the ability to meet and
overcome challenges
• Highly organized and focused multi-tasker with strong attention to detail
 • Some knowledge of website technology (XML, HTML, etc.) is an asset as basic
trouble-shooting is a key component of the position
• Proficient with Excel, Word and PowerPoint
• Familiarity with call routing software is an asset
• Experience in Salesforce is a plus
• Demonstrate the ability to think creatively and communicate efficiently internally
and externally
• Has energy and drive, takes ownership and pride in their work
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