Cathie R.

Rockwood
222 Purchase Street
Milford, MA 01757
561-248-8285 Cell
508-473-1772 Home
cr8bb494@westpost.net
OBJECTIVE: Goal - oriented sales and customer support professional with successf
ul experience in account management, needs assessment, sales, training, and rela
tionship building. 25 years with strong experience in problem solving situations
. Willing to go the extra mile to make the customer happy. 12 years experience p
erforming all tasks in sales and customer service regarding writing and servicin
g commercial and personal insurance policies. Holds a 220 license for the past t
welve years.
6/2000 - Present (CONFIDENTIAL) Jupiter, FL
Associate Agent/Office Manager
Comfortable working independently with no supervision. Computer: Excel, Outlook,
Lotus Notes, Windows Professional 2000, Windows XP, Winzip, Word, Ms Explorer.
Also file 941 & unemployment quarterly taxes as well as maintaining tax complian
ce.
6/1995 - 9/1999 Nationwide Insurance North Palm Beach, FL
Associate Agent/Office Manager Nationwide Insurance - NPB,FL
performing all tasks in sales and customer service regarding writing and servici
ng commercial and personal insurance policies. Also performed general clerical d
uties.
12/1979 - 6/1990 Better Business Bureau, Jupiter FL
Automotive/Arbitration/Mediation Administrator
10 years experience as the Automotive Arbitration Administrator for the BBB prio
r to becoming an Insurance Agent/Office Manager. Created and implemented, traini
ng programs for both arbitrators and staff. Maintained hearing deadline complian
ce with the FTC.
Also handled every automotive complaint in Palm Beach, Martin and Port St. Lucie
counties. Worked extensively with NADA as well as CBBB. As well as the AUTOCAP
panel that resolves auto disputes used and new.
Computer: Excel, Outlook, Lotus Notes, Windows Professional 2000, Windows XP, Wi
nzip, Word, Ms Explorer. Certified as a mediator and arbitrator from 1984 - 1990
.
As a team member I can provide:
Efficiency, reliability, maturity, honesty, ability to look at challenges as opp
ortunities. Knowledge of general and legal office procedures with over 30 years
experience.
Desired Salary/Wage: 35,000.00 - up USD Per Year
Current Career Level: Manager (Supervisor of Staff)

EDUCATION:
Jersey Community H.S. graduate 1972
12/1981 Lewis & Clark Community College US-IL-Godfrey
Some College Coursework Completed
- Majored in business, computers and interpersonal communications,
Various mediation and arbitration certifications while at the BBB and NADA
220 Property and Casualty Insurance Agent License (active)
Job Titles: 220 Insurance agent or Administrative Asst.
Industries: Travel, Transportation and Tourism, Internet Services, Insurance, Ma
nagement Consulting Services, Legal Services, Education, Staffing/Employment Age
ncies, Nonprofit Charitable Organizations, Occupations: Administrative/Clerical
Administrative Support
Claims Processing
Executive Support
General/Other: Administrative/Clerical
Office Management
Locations: US-IL, MO, MA, VT, NH, RI
Willing to relocate: Yes
Willing to travel: Up to 50% travel
Desired Work Shifts: Week days
Weekend Preference: No
I can start within one month
Personal References:
Marianne Neu 561-719-8131
Linda Platz Cook 561-743-3302
Clayton Will 561-371-4588
Work References:
Peter Campbell, Owner, Nationwide Insurance, VT Cell (802)-233-3307
William Wadsworth Retired Owner, Nationwide Insurance (561) 358-8710
Long Nguyen NW~ Underwriter, Gainesville, FL (800) 421-4343 x.4261