Gregory D.

Hoyt
6550 W 91st Street, #113, Overland Park, KS 66212
Cell: 913-909-4384
E-mail: gh73de0a@westpost.net
PROFILE
Versatile, perceptive and achievement-driven Vice President of Operations and MB
A Candidate with proven experience in the highly competitive and high growth rea
l estate and information technology sectors. Long-respected for advanced abilit
ies in operations management, business development, financial management, proces
s improvements, revenue growth, and profit improvements. Merges solid interpers
onal and communication skills to forge, nurture and maintain strong business and
customer relationships. Effectively communicates with and motivates team membe
rs, fostering an atmosphere of teamwork and collaboration. Blends integrity, inn
ovative thinking, and leadership attributes to deliver results. Displays strong
decision-making talents, critical thinking skills, and an unwavering drive to ex
cel. Personable, persuasive and recognized for business acumen, displaying a po
sitive leadership approach, and consistently surpassing goals.
AREAS OF EXPERTISE

* Operations Management
* Merger & Acquisition Integration
* Strategic Planning
* Relationship Management
* Recruiting, Hiring & Orientation
* Business Development
* Accounting & Administration
* Cost Control & Expense Management
* Cash Flow Management & P&L
* Team Building & Motivation
PROFESSIONAL EXPERIENCE
Fidelity National Financial, FNRES, 08/02 to 12/08
Vice President of Operations, Las Vegas, NV, 2007 to 2008
Fidelity National Financial is a Fortune 400 Company and is recognized as the la
rgest Title Company in the U.S. within the Information Technology Division; it e
mploys 250 staff and generates $53 million in annual revenue.
* Advanced rapidly through a series of increasingly responsible roles over the c
ourse of a highly successful six-year tenure based on an exemplary work ethic an
d a proven record of achievement.
* Strategically directed DPN operations with responsibility for business develop
ment, revenue and tactical growth, strategic planning, budget administration, P&
L management, and relationship management.
* Leveraged strong management skills to administer a $3.2 million annual operati
ng budget and manage the monthly and annual P&L statements, minimizing costs and
expenses and maximizing net profitability.
* Spearheaded sales and business development efforts including lead generation,
proposal development, sales negotiations, client acquisition and retention, pros
pecting, networking, and presentations.
* Forged, nurtured, and maintained strong client relationships through effective
relationship and account management, improving client satisfaction, retention,
and referrals annually.
* Provided leadership and direction to 19 on-site and 3 off-site employees in th
e execution of daily roles and developed a high performance team that worked coo
peratively to achieve common goals.
* Collaborated closely with the technical team to drive improvements in the curr
ent technology platform and the implementation of product enhancements that opti
mize company performance.
* Represented the company at trade shows and special events, enhancing the compa
ny profile within the external market, leading to improved levels of business pe
rformance and revenue growth.
* Demonstrated financial acumen in improving cash flow through the timely collec
tion of A/R, improving profitability in a 3-month window from negative $50,000 p
er month NI to positive $75K per month NI.
Manager Sales Support /Administration, Olathe, KS, 2005 to 2007
* Directed day-to-day operations within a high volume call center supporting twe
lve different products with responsibility for personnel management, resource pl
anning, workflow scheduling, and customer service.
* Managed 7 employees in all areas of the daily operation, utilizing demonstrate
d coaching and mentoring skills to develop strong teams, improving staff perform
ance, accountability, morale, and retention.
* Applied recognized organizational skills to coordinate operations within the s
hipping department, ensuring the timely processing of client orders in accordanc
e with established schedules.
* Seamlessly handled diverse priorities including inventory procurement and mana
gement, commission reporting, revenue and sales reporting, preparation of monthl
y allocation costs, and client refunds.
* Utilized excellent consultative sales skills to close sales with new and exist
ing clients, skillfully negotiating contracts that increased overall revenue gro
wth and net profitability.
* Led the set-up and execution of a new storefront using Epicor (Admin), allowin
g the company to track inventory, create purchase orders, complete sales, coordi
nate shipments, and produce activity reports.
* Exercised outstanding interpersonal and analytical talents to provide timely a
nd effective resolutions to complex customer concerns and problems without loss
of client goodwill or risk of further escalation.
Trainer, Olathe, KS, 2004 to 2005
* Managed a comprehensive training program, devising and delivering training to
end users on a CRM program using WebEx and person-to-person training techniques.
* Merged superior communication and instructional skills to ensure the successfu
l transfer of knowledge, improving staff flexibility, engagement, and developmen
t.
* Represented the company at regional and national conferences to provide techni
cal support to users and support the product, improving the sale of the product
in the external market.
* Planned, executed, and facilitated user groups to determine customer feedback
on the product, supporting the development team in the development of product en
hancements.
Call Center Supervisor, Santa Ana, CA, 2003 to 2004
* Oversaw the relocation of a call center from Olathe, Kansas to Santa Ana, Cali
fornia including the hiring, training, and orientation of support staff, procedu
re development, and workflow planning.
* Prepared and presented daily and weekly reports detailing call volume to senio
r management for review and analysis, facilitating short and long-term business
planning and decision making at senior level.
* Functioned as an information and technical resource to users and utilized trou
bleshooting abilities to resolve technical problems in a swift and efficient man
ner.
Level II Technical Support, Olathe, KS, 2002 to 2003
* Provided second level technical phone support for 10 different software produc
ts, resolved complex problems and served as a resource for a software suite of p
roducts for technicians and end users.
* Responded rapidly to support call center operations with responsibility for pr
oduct troubleshooting, resolution of system outages, and the creation of product
documentation and manuals.
* Handled a vast range of additional functions including hiring and recruitment,
statistical reporting, on-call services, and served as the weekend supervisor t
o ensure seamless operations.
Kindered Hospital, Kansas City, MO, 07/01 to 08/02
Social Service Supervisor
Kindred Hospital is a 167-bed, Joint Commission accredited acute care hospital.
* Demonstrated exemplary leadership attributes in directing the completion of pa
tient assessments on each admission to the hospital, sustaining a 98% rate of co
mpletion during the allotted time frame.
* Responsible for orientation and training, staff coaching and mentoring, report
ing, patient relations, resource planning, work flow scheduling, and the mainten
ance of confidential operational reports.
Hope Care Center, Kansas City, MO, 06/98 to 03/01
Director of Social Services
Hope Care Center is a not for profit skilled nursing facility of people with HIV
/AIDS
* Directly contributed to company performance by offering expertise, reliability
, and continuity in all areas of general management, personnel management, admis
sion management, and accounting.
* Coordinated the initial admission assessment process, revised and updated depa
rtmental policies and procedures, and managed the A/P, A/R, and payroll function
s.
EDUCATION
Master of Business Administration, University of Phoenix, Lenexa, KS, Anticipate
d Graduation Date: 12/10
Bachelor of Science, Information Technology, DeVry University, Kansas City, MO,
10/02
Graduated Magna Cum Laude; C.G.P.A. 3.83/ Dean's List
Bachelor of Social Welfare, University of Kansas, Lawrence, KS, 05/92
Associate of Arts, Hospitality Management, Johnson County Community College, Ove
rland Park, KS, 05/85
COMPUTER SKILLS
MS Office Suite: MS Word, MS Excel, MS PowerPoint, MS Outlook, and Internet Expl
orer