HOUSEKEEPING MANAGEMENT (OPERA PROPERTY MANAGEMENT SYSTEM)

Other Housekeeping Records and Documents:

1. Losses and Damage Report - use to report losses and damages to room amenities in guestrooms. The
cost of the losses is billed to the account of the guest This report should reach the Front Desk
clerk/cashier upon check out of the guest. No guest will be allowed to go out until he is cleared.
2. Maintenance Order or Service Request - requesting the engineering or facilities maintenance unit to
do repair or trouble shooting of defective facilities and amenities. The maintenance supervisor shall
assign maintenance staff and to be accomplished by the supervisor and received and acknowledged by the
sec of the engineering department.
3. Key endorsement Form - for control purposes use to record the turnover and return of keys form one
shift to another.
Material Control
It is the responsibility of the Housekeeping managers and supervisors to see that Housekeeping
supplies are used sparingly and reasonably. They should see that all materials and supplies are
protected from theft of pilferages and that the consumption of each item is accounted for in a
consumption report.
Controlling Cost of Supplies
1. There must be a budget for housekeeping maintenance to include cost of labor, room
amenities and consumable supplies.
2. A par stock shall be established
3. Consumption should always be recorded
4. The purchase of Housekeeping supplies and room amenities has to be strictly regulated. The
order quantity will be calculated as par stock less on hand quantity.
5. Requisition and issuance of stocks shall also be regulated. The quantity of items must be
computed on the daily basis minus stock available in the housekeeping.
Preventing Losses of Supplies
1. Keep track of beginning inventory of linens and supplies.
2. Have a custodian or stock clerk to handle the safekeeping
3. Require a duly approved requisition before any item is issued.
4. Issue fresh linen according to the number of soiled linen.
5. Upon check out of the guest the room attendant must check at once if the standard set up in the
room is complete.
6. Report immediately to the front office cashier any missing item in the room.
7. Room attendant are required to prepare daily consumption report so that the housekeeping
section can monitor the movement of stocks
8. Losses and damages to room amenities and supplies are to be reported in the Losses and
damages report.
9. Linen inventory should be done regularly.
Procedures for Requisition and Reporting of Consumption
1. Every day the floor supervisor shall make a requisition of guestroom supplies and chemicals 2.
Stockman issues the requested items and acknowledged
3. All requisition form are to be filled by the housekeeping custodian
4. At the end of every shift all room attendants will submit their daily productivity and
consumption report to their supervisor
5. All daily consumption reports will be recorder in a Daily weekly summary report.