INTERDEPARTMENTAL RELATIONSHIP OF HOUSEKEEPING WITH OTHER DEPARTMENTS

No individual department in any hotel can work alone. A willingness to cooperate and coordinate, with
the assistance of efficient methods of communication is essential if the hotel has to run smoothly. All
the departments in the hotel are interrelated and they have to work together to achieve maximum
guest satisfaction. The Housekeeping department has very close relation with the Front office. Essential
information has to be passed from the other departments also for smooth functioning.

FRONT OFFICE AND HOUSEKEEPING:-

1.OCCUPANCY FORECAST(Annually, Quarterly, Monthly, weekly, daily)-This Enables to plan staffing, staff
holidays, special cleaning work and planning of expenses.

2.NIGHT REPORT-This report gives the list of rooms occupied that night, alongwith occupancy
percentage and indicates guests who are expected to check out the next day. It is sent to housekeeping
early in the morning before the work starts so that the department can plan out the staffing and flow of
work for floors.

3. DAILY EXPECTED ARRIVAL AND DEPARTURE REPORTS- The Front Office also informs the expected
arrivals and departures for the day alongwith the expected time so that rooms are ready for arrival and
departures can be ready soon for sale to the guest. This helps housekeeping to plan their flow of work.

4.DAILY VIP ARRIVALS AND VIP IN-HOUSE LISTS:-HK prepares the room before arrival and Services the
VIP in-house guest rooms as early as possible with proper amenities.

5.LONG TERM FORECAST OF VIP ARRIVALS:-Housekeeping blocks the room for few days or a month to
prepare the rooms according to the taste of VIP

6. GROUP ROOMING LIST:-Housekeeping gets all the rooms ready before the arrival. The rooms are also
serviced together when they are out as groups always move together.

7. ROOM CHANGE:-It is a vital information to keep a track if there is any lost and found article and also
important in case of laundry delivery and billing.

HOUSEKEEPING AND FRONT OFFICE:-

1.HOUSEKEEPERS REPORT-(Prepared thrice a day)At the end of each shift the housekeeping department
prepares the housekeeping status report which indicates room status and occupancy physically checked
by housekeeping staff. This status is matched by front office and if it does not match, Discrepancy
Report is prepared by Front Office.

2. CHECK OUT READY ROOMS-Enables Front office to resell the ready rooms promptly without keeping
the guest waiting.

3. SLEEP OUT ROOMS:-If a guest has not slept in the hotel room the last night , it might indicate a
skipper, which can lead to loss of revenue.
4. OUT OF ORDER ROOMS:-Housekeeping needs to inform the out of order rooms which are blocked for
maintenance work to front office as these rooms cannot be sold and front office has to do the necessary
planning of room arrivals.

5.EXPECTED C/O which have not left:- (indicate by N/P- Not Packed)Front office will know the position
and can remain prepared to handle the situation of the guest possibly becoming a over-stay guest.

6. NO BAGGAGE ROOMS(NB)Housekeeping informs front office about unusual observations like if guest
room which is occupied as per front office status but does not have any luggage in the room. This can be
due to bills not settled properly at cash or guest is a skipper and has left the hotel without settling his
bills.

7. SCANTY BAGGAGE ROOMS(SB)- Also if guest has very scanty baggage, that is also informed to front
office as he can be a probable skipper guest and front office takes neccessary actions.

HOUSEKEEPING AND FOOD AND BEVERAGE SERVICE AND PRODUCTION:-

1.BANQUET FUNCTION DETAILS- F and B informs housekeeping at least a week in advance giving
function details of the time, no. of pax, location, flower and linen requirement. Accordingly
housekeeping gets the hall ready before the function, arranges staff for public area washrooms, plans
linen and orders flowers for the function.

2. SPECIAL CLEANING OF RESTAURANTS AND BANQUETS:- Coordinates with FnB to organize special
cleaning in different areas of the hotel as per their convenience.

3. ISSUE OF CLEAN LINEN AND UNIFORMS- The departments have to responsibly handle linen and
uniforms and washing and issuing clean linen and uniform is housekeepers responsibility.

4. LINEN AND UNFORM STOCKTAKING:- Informs date and time to FnB of linen and uniform stocktaking
so that it can be conducted properly.

5. PEST CONTROL- In some hotels pest controlling of kitchen and FnB areas are under the responsibility
of the housekeeping where they have to organize pest control programs.

HOUSEKEEPING AND ACCOUNTS:-

1.Information to staff about salary packages and issuing of salary slips

2. Conducting audits

HOUSEKEEPING AND PURCHASE:-

1.Place orders in advance for requirement of materials.

2. Approval of samples of different materials and information on different suppliers and their rates.

3. Purchase also has to inform about shortages of several items.

HOUSEKEEPING AND PERSONNEL/HR:-

1.Recruitment of staff

2. Transfer, promotion of staff

3. Salary administration.

4.Issuing of ID cards, staff lockers etc.

HOUSEKEEPING AND SECURITY;-

1.Prevention of theft by installing CCTV, surveillance cameras etc.

2. Safety of guests by installing metal detectors etc.

3. Fire safety by installing fire extinguishers, conducting fire drills with staff.

HOUSEKEEPING AND LAUNDRY:-

1.Send soiled linen on time to laundry and receive fresh linen on time.

2. Inform room changes for laundry delivery.

HOUSEKEEPING AND MAINTENANCE;-

1.Maintenance Request- Since housekeeping staff visit every area of the hotel ,they check maintenance
faults and inform it to maintenance immediately.eg. Washbasin water not flowing, AC not working etc.

2.Special cleaning program- If housekeeping has organized special cleaning for a area, maintenance can
check that all fittings, fixtures and equipments are in perfect order in that room or get some gadgets
serviced if required. Eg. AC coil cleaning etc.

MAINTENANCE AND HOUSEKEEPING:-

1.PREVENTIVE MAINTENANCE SCHEMES:-Maintenance arranges special preventive maintenance

programs like AC coil cleaning etc. and Housekeeping blocks rooms for the work and also gets the place
cleaned after that.

2. EQUIPMENT REPAIRS-Housekeeping arranges for delivery and collection of these equipments

HOUSKEEPING AND STORES:-

1.Store items for day to day consumption for rooms, Public areas etc.

2. Early information about delays in product deliveries etc.