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  • SSK Escalation Matrix

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    1852 Pratheep
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    This document provides an escalation matrix for SSK Power Solutions Services across India. It lists the contact details for the helpdesk and key personnel responsible for customer support in different service areas and cities. Issues can be escalated from level 1 to higher levels based on the location and severity of the problem. SSK has a presence across many major cities in India to provide local customer support.

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    Ssk Escalation Matrix

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    This document provides an escalation matrix for SSK Power Solutions Services across India. It lists the contact details for the helpdesk and key personnel responsible for customer support in different service areas and cities. Issues can be escalated from level 1 to higher levels based on the location and severity of the problem. SSK has a presence across many major cities in India to provide local customer support.

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    © All Rights Reserved
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    9 views1 page

    SSK Escalation Matrix

    Uploaded by

    1852 Pratheep
    This document provides an escalation matrix for SSK Power Solutions Services across India. It lists the contact details for the helpdesk and key personnel responsible for customer support in different service areas and cities. Issues can be escalated from level 1 to higher levels based on the location and severity of the problem. SSK has a presence across many major cities in India to provide local customer support.

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    © All Rights Reserved
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    of 1

    ESCALATION MATRIX ON PAN INDIA BASES

    Service Area Circle Contact No/Email ID

    Helpdesk Office Land Line 044-42636656, support@sskgroups.com


    Land line Miss.Nandhini
    Service Coordinator, Chennai Cell No:+91 9884177073
    SSK POWER Service Area Level 1
    SOLUTIONS Mr.Ravindran - Business –Head
    SERVICES- +91 44-42636656 Ext:22, +91 9884177074,
    ESCALATION Chennai Area- 1 sales@sskgroups.com
    MATRIX Mr.Pavithran - Customer Support – Service In charge,
    Products +91 4442636656,Ext :24,+91 7695917776
    UPS Chennai - 2 +91 9381760777, support@sskgroups.com
    Anantha Raman - Customer Support- Free Sales
    Coimbatore +91 9381860777, support@sskgroups.com
    Mrs. Senthil - Customer Support
    +91 9381760777, support@sskgroups.com
    Trichy
    Mr. Arumugam - Customer Support
    +91+91 9381960777, support@sskgroups.com
    Madurai
    Mr. Mangapathi RAO - Customer Support
    +919866877787, support@sskgroups.com
    Bangalore
    Mr. Durga Prasad- Customer Support
    Hyderabad +91 9885326341, Support.perpft@gamil.com
    Mr. Sunil Mshakar - Customer Support
    Mumbai +91 9833065959, support@sskgroups.com
    Mr. Anjali - Customer Support
    Delhi +91 9313908499, support@sskgroups.com
    SSK Presence: Ahmadabad – Baroda – Kolkata – Bhubaneswar – Indoor – Pune Chandigarh –
    Vishakhapatnam – Nellore – Tirupati – Chittoor – Vijayawada – Warangal – Udipi
    Mangalore – Goa – Cochin – Trivandrum – Mysore – Ooty – Salem – Erode - Krishnagiri

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