Professional Documents
Culture Documents
This Work is in original and has not been submitted by me for award of any other
degree to this or any other University
The aspects which call on for designing a research plan helps us in making
decisions on the following things: a)
Date Sources
Research Instruments
Sampling Plant
Contact Methods
Data Sources:
Primary - The data was collected after interviewing the guests who were
staying in the hotel. This was done with the help of a questionnaire and a
verbal interview.
Secondary - The data was collected from Hotel Journals, periodicals and
books. Both the sources were used in completion of this project.
Table of Contents
1. Introduction 3
Overview
Challenges
Learning Objectives
What Is Tourism?
Before engaging in a study of tourism, let’s have a closer look at what this term means.
Definition of Tourism
There are a number of ways tourism can be defined, and for this reason, the United Nations
World Tourism Organization (UNWTO) embarked on a project from 2005 to 2007 to
create a common glossary of terms for tourism. It defines tourism as follows:
Tourism is a social, cultural and economic phenomenon which entails the movement of
people to countries or places outside their usual environment for personal or
business/professional purposes. These people are called visitors (which may be either
tourists or excursionists; residents or non-residents) and tourism has to do with their
activities, some of which imply tourism expenditure (United Nations World Tourism
Organization, 2008).
Using this definition, we can see that tourism is the movement of people for a number of
purposes (whether business or pleasure).
Definition of Tourist
1. Accommodation
2. Food and beverage services (commonly known as “F & B”)
3. Recreation and entertainment
4. Transportation
5. Travel services
These industry groups are based on the similarity of the “labour processes and inputs” used
for each (Government of Canada, 2013). For instance, the types of employees and resources
required to run an accommodation business — whether it be a hotel, motel, or even a
campground — are quite similar. All these businesses need staff to check in guests, provide
housekeeping, employ maintenance workers, and provide a place for people to sleep. As
such, they can be grouped together under the heading of accommodation. The same is true of
the other four groupings, and the rest of this text explores these industry groups, and other
aspects of tourism, in more detail.
Figure 1.1 Welcoming storefronts in Nelson
When looking at tourism it’s important to consider the term hospitality. Some define
hospitality as “the business of helping people to feel welcome and relaxed and to enjoy
themselves” (Discover Hospitality, 2015, ¶ 3). Simply put, the hospitality industry is the
combination of the accommodation and food and beverage groupings, collectively making
up the largest segment of the industry. You’ll learn more about accommodations and F & B
in Chapter 3 and Chapter 4, respectively.
Before we seek to understand the five industry groupings in more detail, it’s important to
have an overview of the history and impacts of tourism to date.
Global Overview
Origins of Tourism
Travel for leisure purposes has evolved from an experience reserved for very few people into
something enjoyed by many. Historically, the ability to travel was reserved for royalty and
the upper classes. From ancient Roman times through to the 17th century, young men of high
standing were encouraged to travel through Europe on a “grand tour” (Chaney, 2000).
Through the Middle Ages, many societies encouraged the practice of religious pilgrimage, as
reflected in Chaucer’s Canterbury Tales and other literature.
The word hospitality predates the use of the word tourism, and first appeared in the 14th
century. It is derived from the Latin hospes, which encompasses the words guest, host,
and foreigner (Latdict, 2014). The word tourist appeared in print much later, in 1772
(Griffiths and Griffiths, 1772). William Theobald suggests that the word tour comes from
Greek and Latin words for circle and turn, and that tourism and tourist represent the activities
of circling away from home, and then returning (Theobald, 1998).
Cox & Kings, the first known travel agency, was founded in 1758 when Richard Cox became
official travel agent of the British Royal Armed Forces (Cox & Kings, 2014). Almost
100 years later, in June 1841, Thomas Cook opened the first leisure travel agency, designed
to help Britons improve their lives by seeing the world and participating in the temperance
movement. In 1845, he ran his first commercial packaged tour, complete with cost-effective
railway tickets and a printed guide (Thomas Cook, 2014).
The continued popularity of rail travel and the emergence of the automobile presented
additional milestones in the development of tourism. In fact, a long journey taken by Karl
Benz’s wife in 1886 served to kick off interest in auto travel and helped to publicize his
budding car company, which would one day become Mercedes Benz (Auer, 2006). We take a
closer look at the importance of car travel later this chapter, and of transportation to the
tourism industry in Chapter 2.
Fast forward to 1952 with the first commercial air flights from London, England, to
Johannesburg, South Africa, and Colombo, Sri Lanka (Flightglobal, 2002) and the dawn of
the jet age, which many herald as the start of the modern tourism industry. The 1950s also
saw the creation of Club Méditérannée (Gyr, 2010) and similar club holiday destinations, the
precursor of today’s all-inclusive resorts.
Industry growth has been interrupted at several key points in history, including World War I,
the Great Depression, and World War II. At the start of this century, global events thrust
international travel into decline including the September 11, 2001, attack on the World Trade
Center in New York City (known as 9/11), the war in Iraq, perceived threat of future terrorist
attacks, and health scares including SARS, BSE (bovine spongiform encephalopathy), and
West Nile virus (Government of Canada, 2006).
At the same time, the industry began a massive technological shift as increased internet use
revolutionized travel services. Through the 2000s, online travel bookings grew exponentially,
and by 2014 global leader Expedia had expanded to include brands such as Hotels.com, the
Hotwire Group, trivago, and Expedia CruiseShip Centers, earning revenues of over $4.7
million (Expedia Inc., 2013).
A more in-depth exploration of the impact of the online marketplace, and other trends in
global tourism, is provided in Chapter 14. But as you can already see, the impacts of the
global tourism industry today are impressive and far reaching. Let’s have a closer look at
some of these outcomes.
Tourism Impacts
Tourism impacts can be grouped into three main categories: economic, social, and
environmental. These impacts are analyzed using data gathered by businesses, governments,
and industry organizations.
Economic Impacts
Tourism around the world is now worth over $1 trillion annually, and it’s a growing industry
almost everywhere. Regions with the highest growth in terms of tourism dollars earned are
the Americas, Europe, Asia and the Pacific, and Africa. Only the Middle East posted negative
growth at the time of the report (UNWTO, 2012).
While North and South America are growing the fastest, Europe continues to lead the way in
terms of overall percentage of dollars earned (UNWTO, 2012):
Europe (45%)
Asia and the Pacific (28%)
North and South America (19%)
Middle East (4%)
Global industry growth and high receipts are expected to continue. In its August 2014
expenditure barometer, the UNWTO found worldwide visitation had increased by 22 million
people in the first half of the year over the previous year, to reach 517 million visits
(UNWTO, 2014a). As well, the UNWTO’s Tourism 2020 Vision predicts that international
arrivals will reach nearly 1.6 billion by 2020. Read more about the Tourism 2020 Vision:
http://www.e-unwto.org/doi/abs/10.18111/9789284403394
Social Impacts
In addition to the economic benefits of tourism development, positive social impacts include
an increase in amenities (e.g., parks, recreation facilities), investment in arts and culture,
celebration of First Nations people, and community pride. When developed conscientiously,
tourism can, and does, contribute to a positive quality of life for residents.
Environmental Impacts
Tourism relies on, and greatly impacts, the natural environment in which it operates. Even
though many areas of the world are conserved in the form of parks and protected areas,
tourism development can have severe negative impacts. According to UNEP (2003b),
these can include:
The environmental impacts of tourism can reach outside local areas and have an effect on the
global ecosystem. One example is increased air travel, which is a major contributor to climate
change. Chapter 10 looks at the environmental impacts of tourism in more detail.
Whether positive or negative, tourism is a force for change around the world, and the industry
is transforming at a staggering rate. But before we delve deeper into our understanding of
tourism, let’s take a look at the development of the sector in our own backyard.
Canada Overview
Tourism has long been a source of economic development for our country. Some argue that
as early as 1534 the explorers of the day, such as Jacques Cartier, were Canada’s first tourists
(Dawson, 2004), but most agree the major developments in Canada’s tourism industry
followed milestones in the transportation sector: by rail, by car, and eventually, in the skies.
Railway Travel: The Ties That Bind
The dawn of the railway age in Canada came midway through the 19th century. The first
railway was launched in 1836 (Library and Archives Canada, n.d.), and by the onset of
World War I in 1914, four railways dominated the Canadian landscape: Canadian Pacific
Railway (CPR), Canadian Northern Railway (CNOR), the Grand Trunk Railway (GTR), and
the Grand Trunk Pacific (GTP). Unfortunately, their rapid expansion soon brought the last
three into near bankruptcy (Library and Archives Canada, n.d.).
In 1923, these three rail companies were amalgamated into the Canadian National Railway
(CNR), and together with the CPR, these trans-continentals dominated the Canadian travel
landscape until other forms of transportation became more popular. In 1978, with declining
interest in rail travel, the CPR and CNR were forced to combine their passenger services to
form VIA Rail (Library and Archives Canada, n.d.).
The rising popularity of car travel was partially to blame for the decline in rail travel,
although it took time to develop. When the first cross-country road trip took place in 1912,
there were only 16 kilometres of paved road across Canada (MacEachern, 2012). Cars were
initially considered a nuisance, and the National Parks Branch banned entry to
automobiles, but later slowly began to embrace them. By the 1930s, some parks, such
as Cape Breton Highlands National Park, were actually created to provide visitors with scenic
drives (MacEachern, 2012).
It would take decades before a coast-to-coast highway was created, with the Trans-Canada
Highway officially opening in Revelstoke in 1962. When it was fully completed in 1970, it
was the longest national highway in the world, spanning one-fifth of the globe
(MacEachern, 2012).
Early Tourism Promotion
As early as 1892, enterprising Canadians like the Brewsters became the country’s first tour
operators, leading guests through areas such as Banff National Park (Brewster Travel Canada,
2014). Communities across Canada developed their own marketing strategies as
transportation development took hold. For instance, the town of Maisonneuve in Quebec
launched a campaign from 1907 to 1915 calling itself “Le Pittsburg du Canada.” And
by 1935 Quebec was spending $250,000 promoting tourism, with Ontario, New Brunswick,
and Nova Scotia also enjoying established provincial tourism bureaus (Dawson, 2004).
National Airlines
Our national airline, Air Canada, was formed in 1937 as Trans-Canada Air Lines. In many
ways, Air Canada was a world leader in passenger aviation, introducing the world’s first
computerized reservations system in 1963 (Globe and Mail, 2014). Through the 1950s and
1960s, reduced airfares saw increased mass travel. Competitors including Canadian Pacific
(which became Canadian Airlines in 1987) began to launch international flights during this
time to Australia, Japan, and South America (Canadian Geographic, 2000). By 2000, Air
Canada was facing financial peril and forced to restructure. A numbered company, owned in
part by Air Canada, purchased 82% of Canadian Airline’s shares, with the result of Air
Canada becoming the country’s only national airline (Canadian Geographic, 2000).
A look at the evolution of tourism in Canada would be incomplete without a quick study of
our national parks and protected areas. The official conserving of our natural spaces began
around the same time as the railway boom, and in 1885 Banff was established as Canada’s
first national park. By 1911, the Dominion Forest Reserves and Parks Act created the
Dominion Parks Branch, the first of its kind in the world (Shoalts, 2011).
The systemic conservation and celebration of Canada’s parks over the next century would
help shape Canada’s identity, both at home and abroad. Through the 1930s, conservation
officers and interpreters were hired to enhance visitor experiences. By 1970, the National
Park System Plan divided Canada into 39 regions, with the goal of preserving each distinct
ecosystem for future generations. In 1987, the country’s first national marine park
was established in Ontario, and in the 20 years that followed, 10 new national parks and
marine conservation areas were created (Shoalts, 2011).
The role of parks and protected areas in tourism is explored in greater detail in Chapter 5
(recreation) and Chapter 10 (environmental stewardship).
As with the global industry, Canada’s tourism industry was impacted by world events such as
the Great Depression and the World Wars.
More recently, global events such as 9/11, the SARS outbreak, and the war in Iraq took their
toll on tourism receipts. Worldwide arrivals to Canada dropped 1% to 694 million in 2003,
after three years of stagnant growth. In 2005, spending reached $61.4 billion with domestic
travel accounting for 71% (Government of Canada, 2006).
In 2011, tourism created $78.8 billion in total economic activity and 603,400 jobs. Tourism
accounted for more of Canada’s gross domestic product (GDP) than agriculture, forestry, and
fisheries combined (Tourism Industry Association of Canada, 2014).
Spotlight On: The Tourism Industry Association of Canada (TIAC)
Founded in 1930 and based in Ottawa, the Tourism Industry Association of
Canada (TIAC) is the national private-sector advocate for the industry. Its goal is
to support policies and programs that help the industry grow, while representing
over 400 members including airports, concert halls, festivals and events, travel
services providers, and businesses of all sizes. For more information,
visit the Tourism Industry Association of Canada’s website:
http://tiac.travel/About.html
Unfortunately, while overall receipts from tourism appear healthy, and globally the industry
is growing, according to a recent report, Canada’s historic reliance on the US market (which
traditionally accounts for 75% of our market) is troubling. Because three out of every four
international visitors to Canada originates in the United States, the 55% decline in that market
since 2000 is being very strongly felt here. Many feel the decline in American visitors to
Canada can be attributed to tighter passport and border regulations, the economic downturn
(including the 2008 global economic crisis), and a stronger Canadian dollar (TIAC, 2014).
Despite disappointing numbers from the United States, Canada continues to see strong
visitation from the United Kingdom, France, Germany, Australia, and China. In 2011, we
welcomed 3,180,262 tourists from our top 15 inbound countries (excluding the United
States). Canadians travelling domestically accounted for 80% of tourism revenues in the
country, and TIAC suggested that a focus on rebounding US visitation would help grow the
industry (TIAC, 2014).
Origins of Tourism in BC
As with the history of tourism in Canada, it’s often stated that the first tourists to BC were
explorers. In 1778, Captain James Cook touched down on Vancouver Island, followed by
James Douglas in 1842, a British agent who had been sent to find new headquarters for the
Hudson’s Bay Company, ultimately choosing Victoria. Through the 1860s, BC’s gold rush
attracted prospectors from around the world, with towns and economies springing up along
the trail (PricewaterhouseCoopers, 2009).
The development of BC’s tourism industry began in earnest in the late 1800s when the CPR
built accommodation properties along itsnewly completed trans-Canada route, capturing
revenues from overnight stays to help alleviate their increasing corporate debt. Following the
1886 construction of small lodges at stops in Field, Rogers Pass, and Fraser Canyon, the
CPR opened the Hotel Vancouver in May 1887 (Dawson, 2004).
As opposed to Atlantic Canada, where tourism promotion centred around attracting hunters
and fishermen for a temporary infusion of cash, in British Columbia tourism was seen as a
way to lure farmers and settlers to stay in the new province. Industry associations began to
form quickly: the Tourist Association of Victoria (TAV) in February 1902, and the
Vancouver Tourist Association in June of the same year (Dawson, 2004).
Many of the campaigns struck by these and other organizations between 1890 and 1930
centred on the province’s natural assets, as people sought to escape modern convenience and
enjoy the environment. A collaborative group called the Pacific Northwest Travel
Association (BC, Washington, and Oregon) promoted “The Pacific Northwest: The World’s
Greatest Out of Doors,” calling BC “The Switzerland of North America.” Promotions like
these seemed to have had an effect: in 1928, over 370,000 tourists visited Victoria, spending
over $3.5 million (Dawson, 2004).
As the world’s economy was sent into peril during the Great Depression in the 1930s, tourism
was seen as an economic solution. A newly renamed Greater Victoria Publicity Bureau touted
a “100 for 1” multiplier effect of tourism spending, with visitor revenues accounting for
around 13.5% of BC’s income in 1930. By 1935, an organization known as the TTDA
(Tourist Trade Development Association of Victoria and Vancouver Island) looked to create
a more stable industry through strategies to increase visitors’ length of stay (Dawson, 2004).
In 1937, the provincial Bureau of Industrial and Tourist Development (BITD) was formed
through special legislation with a goal of increasing tourist traffic. By 1938, the organization
changed its name to the British Columbia Government Travel Bureau (BCGTB) and was
granted a budget increase to $105,000. This was soon followed by an expansion of the BC
Tourist Council designed to solicit input from across the province. And in 1939, Vancouver
welcomed the King and Queen of England and celebrated the opening of the Lions Gate
Bridge, activities that reportedly bolstered tourism numbers (Dawson, 2004).
The December 1941 Japanese attack on Pearl Harbor in Hawaii had negative repercussions
for tourism on the Pacific Rim and was responsible for an era of decreased visitation to
British Columbia, despite attempts by some to market the region as exciting. From 1939 to
1943, US visits to Vancouver (measured at the border) dropped from over 307,000 to
approximately 183,600. Just two years later, however, that number jumped to 369,250, the
result of campaigns like the 1943 initiative aimed at Americans that marketed BC as
“comrades in war” (Dawson, 2004).
Post-War Rebound
We, with all due modesty, cannot help but claim that we are entering British Columbia’s half-
century, and cannot help but observe that B.C. also stands for BOOM COUNTRY. – Phil
Gagliardi, BC Minister of Highways, 1955 (Dawson, 2004, p.190)
A burst of post-war spending began in 1946, and although short-lived, was supported by
steady government investment in marketing throughout the 1950s. As tourism grew in BC,
however, so did competition for US dollars from Mexico, the Caribbean, and Europe. The
decade that followed saw an emphasis on promoting BC’s history, its “Britishness,” and a
commodification of Aboriginal culture. The BCGTB began marketing efforts to extend the
travel season, encouraging travel in September, prime fishing season. It also tried to push
visitors to specific areas, including the Lower Fraser Valley, the Okanagan-Fraser Canyon
Loop, and the Kamloops-Cariboo region (Dawson, 2004).
Figure 1.5 Dining at the Culinary Institute of
Vancouver Island
In 1954, Vancouver hosted the British Empire Games, investing in the construction of
Empire Stadium. A few years later, an increased emphasis on events and convention business
saw the Greater Vancouver Tourist Association change its name in 1962 to the Greater
Vancouver Visitors and Convention Bureau (PricewaterhouseCoopers, 2009).
The ski industry was also on the rise: in 1961, the lodge and chairlift on Tod Mountain
(now Sun Peaks) opened, and Whistler followed suit five years
later (PricewaterhouseCoopers, 2009). Ski partners became pioneers of collaborative
marketing in the province with the foundation of the Ski Marketing Advisory Committee
(SMAC) supported by Tod Mountain and Big White, evolving into today’s Canada’s West
Ski Area Association (Magnes, 2010). This pioneer spirit was evident across the ski sector:
the entire sport of heliskiing was invented by Hans Gosmer of BC’s Canadian Mountain
Holidays, and today the province holds 90% of the world’s heliskiing market share (McLeish,
2014).
Tourism in BC continued to grow through the 1970s. In 1971, the Hotel Room Tax Act was
introduced, allowing for a 5% tax to be collected on room nights with the funds collected to
be put toward marketing and development. By 1978, construction had begun on Whistler
Village, with Blackcomb Mountain opening two years later (PricewaterhouseCoopers, 2009).
Funding programs in the late 1970s and early 1980s such as the Canada BC Tourism
Agreement (CBCTA) and Travel Industry Development Subsidiary Agreement (TIDSA)
allowed communities to invest in projects that would make them more attractive tourism
destinations. In the mountain community of Kimberley, for instance, the following
improvements were implemented through a $3.1 million forgivable loan: a new road to the
ski resort, a covered tennis court, a mountain lodge, an alpine slide, and nine more holes for
the golf course (e-Know, 2011).
Around the same time, the “Super, Natural British Columbia” brand was introduced, and a
formal bid was approved for Vancouver to host a fair then known as Transpo 86 (later Expo
86). Tourism in the province was about to truly take off.
By the time the world fair Expo 86 came to a close in October 1986, it had played host
to 20,111,578 guests. Infrastructure developments, including rapid rail, airport improvements,
a new trade and convention centre at Canada Place (with a cruise ship terminal), and hotel
construction, had positioned the city and the province for further growth
(PricewaterhouseCooopers, 2009). The construction and opening of the Coquihalla Highway
through to 1990 enhanced the travel experience and reduced travel times to vast sections of
the province (Magnes, 2010).
Take a Closer Look: The Value of Tourism
Tourism Vancouver Island, with the support of many partners, has created a website
that directly addresses the value of tourism in the region. The site looks at the
economics of tourism, social benefits of tourism, and a “what’s your role?” feature
that helps users understand where they fit in. Explore the Tourism Vancouver Island
website: http://valueoftourism.ca/.
By 2000, Vancouver International Airport (YVR) was named number one in the world by
the International Air Transport Association’s survey of international passengers. Five years
later, the airport welcomed a record 16.4 million passengers (PricewaterhouseCoopers, 2009).
Going for Gold
In 2003, the International Olympic Committee named Vancouver/Whistler as the host city for
the 2010 Olympic and Paralympic Winter Games. Infrastructure development followed,
including the expansion of the Sea-to-Sky Highway, the creation of Vancouver Convention
Centre West, and the construction of the Canada Line, a rapid transport line connecting the
airport with the city’s downtown.
By the time the Vancouver 2010 Olympic and Paralympic Games took place, over 80
participating countries, 6,000 athletes, and 3 billion viewers put British Columbia on centre
stage.
Tourism in BC Today
Building on the momentum generated by hosting the 2010 Winter Olympic Games, tourism
in BC remains big business. In 2012, the industry generated $13.5 billion in revenue.
The provincial industry is made up of over 18,000 businesses, the majority of which are
SMEs (small to medium enterprises), and together they employ approximately 127,300
people (Tourism Industry Association of BC, 2014). It may surprise you to learn that in
British Columbia, tourism provides more jobs than high tech, oil and gas, mining, and
forestry (Porges, 2014).
One of the challenges for BC’s tourism industry, it has long been argued,
is fragmentation.Back in September 1933, an article in the Victoria Daily Times argued for
more coordination across organizations in order to capitalize on what they saw as Canada’s
“largest dividend payer” (Dawson, 2004). Today, more than 80 years later, you will often
hear BC tourism professionals say the same thing.
On the other hand, some experts believe that the industry is simply a model
of diversity,acknowledging that tourism is a compilation of a multitude of businesses,
services, organizations, and communities. They see the ways in which these components are
working together toward success, rather than focusing on friction between the groups.
Many communities are placing a renewed focus on educating the general public and other
businesses about the value of tourism and the ways in which stakeholders work together. The
following case study highlights this in more detail:
Throughout the rest of this textbook, you’ll have a chance to learn more about the history and
current outlook for tourism in BC, with in-depth coverage of some of the triumphs and
challenges we’ve faced as an industry. You will also learn about the Canadian and global
contexts of the tourism industry’s development.
Conclusion
As we’ve seen in this chapter, tourism is a complex set of industries including
accommodation, recreation and entertainment, food and beverage services, transportation,
and travel services. It encompasses domestic, inbound, and outbound travel for business,
leisure, or other purposes. And because of this large scope, tourism development requires
participation from all walks of life, including private business, governmental
agencies, educational institutions, communities, and citizens.
Recognizing the diverse nature of the industry and the significant contributions tourism
makes toward economic and social value for British Columbians is important. There remains
a great deal of work to better educate members of the tourism industry, other sectors, and the
public about the ways tourism contributes to our province.
Given this opportunity for greater awareness, it is hoped that students like you will help share
this information as you learn more about the sector. So let’s begin our exploration in Chapter
2 with a closer look at a critical sector: transportation.
Key Terms
Exercises
1. Why are governments around the world starting to invest in tourism infrastructure? What
does this mean for the competitive environment for Canada’s tourism product?
2. How do we compare to the United States as a destination for business travel?
3. According to Greg, why is the $200 million investment in Brand USA a “double-edged
sword” for tourism in Canada? What is beneficial about this? Why does it make things
more difficult?
4. What is the relationship between tourism and people’s understanding of a country’s
image?
5. What ranking is Canada’s brand? What other industries are affected by this brand?
6. Describe one activity the CTC participates in to sell Canadian tourism product abroad.
7. Name two “sectors of excellence” for Canada. Why is the CTC focussing their business
events sales strategies on these industries?
8. What does the CTC consider to be the benefits of Vancouver hosting the 2014 and 2015
TED conferences?
1: INTRODUCTION
World tourism arrivals are projected to grow at 4.3 percent per year and to reach 1.6
billion by 2020. In this same period, worldwide tourist spending is expected to grow
at 6.7 percent per year and to reach US $2 trillion (WTO, 2001). One of the fastestgrowing areas
contributing to these staggering statistics is sport tourism.
vernacular, its scope of activity is far from a recent phenomenon. The notion of people
traveling to participate and watch sport dates back to the ancient Olympic Games, and
the practice of stimulating tourism through sport has existed for over a century. Within
the past five years, however, sport and tourism professionals have begun to realize the
significant potential of sport tourism and are aggressively pursuing this market niche.
The term ‘Sports Tourism’ basically means tourism that is based on the theme of
sports. It refers to a specific travel outside the usual environment for either passive or
active involvement in competitive sport. Sport is the primary reason for travel whereas
the leisure element may reinforce the overall experience. Another school of thought
broad categories.
1. Active Sports Tourism i.e. Travel for the purpose of participating in a sport,
2. Passive Sports Tourism i.e. Travel for the purpose of visiting a sport, leisure
Australia and Europe. Sport tourism is a fast growing sector of the global travel
industry and equates to $600 Billion a year. It has been given sub sectored into notable
products such as Golf Tourism, Polo Tourism and Adventure Tourism through various
activities.
In order for people to participate in any form of sport tourism, an adequate amount of
money must be possessed. The affluence of families today has risen to new heights,
mainly because of major changes in the type of jobs people are employed in, as well
as how people work. Similarly, people are experiencing an increase in the amount of
leisure time available for sport tourism activities. In general, the number of hours on
the job has decreased significantly over the past century, particularly as the number of
holidays has increased and improvements in technology have led to more disposable.
time for many people. Ultimately, for most Western societies the economic changes in
recent history have increased the amount of time and money available to individuals,
extensive cross section of the population are the recent innovations in technology. The
With the invention of automobiles and air travel in the past century, individuals have
been able to move to various locations to take part in these sport tourism activities.
Furthermore, with the creation of these new transportation methods, people began to
require accommodations away from their homes. This led to the massive development
of numerous hotels, inns, and motels. In addition to the crucial role that transportation
innovations in media technology also aided in the development. The press followed by
radio and then television popularized spectator sport in particular. Lastl y, the
Because of the wide range in technological innovations, the opening of travel and
appeal of sport has greatly increased, allowing for the rapid expansion of sport
Much of the research on event sport tourists has focused on their economic impact
proposition. Tourism’s economic impact is one of the most researched but least
understood areas of tourism. Sport and tourism each contribute a great deal to the
global economy and have become an element in the armory of politicians, planners
sport tourism has a significant economic impact. However, the exact impact of sport
tourism is difficult to quantify. The availability of data and research both lag behind
the market and it is difficult to measure the overall value of sport tourism. In addition,
the industry is so expansive that it has caused problems for practitioners and
Sport tourism inevitably affects more than the economy; tourists by their presence
impact on the host population and, at least in some regards, hosts have an effect on their visitors.
The trend to increase sport touristic experiences and to provide them in
faraway, often very different cultures simply increases the importance of addressing
both the potential positive and the negative socio-cultural impacts of sport tourism.
Sport tourism can strengthen national heritage, identity, and community spirit
Sport tourism can provide a vehicle through which visitors can come to know
traditions.
establishments.
There are several classifications on sport tourism. One of the theories suggested that
the sports tourism is defined as Hard Sports Tourism and Soft Sports Tourism while
another theory suggested that there are three types of sports tourism which includes
Sports Event Tourism, Celebrity and Nostalgia Sport Tourism and Active Sport
Tourism
competitive sport events. Normally these kinds of events are the motivation that
attracts visitors visits the events. Olympic Games, FIFA World Cup, F1 Grand Prix
and regional events such as NASCAR Sprint Cup Series could be described as Hard
Sports Tourism.
Soft definition is relatively the tourists travel for participating on recreational sporting,
or signing up for leisure interests. Hiking, Skiing and Canoeing can be described as
Sport event tourism refers to the visitors who visit the city with the purpose of
watching the events. A good example of this would be during the Olympics. Each
various sporting hall of fames such as the Women’s College Basketball Hall of Fame
in Knoxville, Tennessee and the Baseball Hall of Fame in Cooperstown, New York
museums such as the NASCAR museum in Charlotte, North Carolina, and famous
sport venues such as Lambeau Field in Green Bay, Wisconsin fall into this category.
Those individuals who travel to participate in sporting events comprise the active
sport tourism category. These participatory events can take on a wide variety of forms
in a wide variety of sports. Golf, kayaking, tennis, fishing, snow-mobiling and surfing
are just a few examples of the sports that people travel to participate in.
India has always been big in the tourism industry because of its extreme diversity.
However, India’s sports tourism is also carving a niche for itself in Indian tourism
industry, attracting many adventurers to grab flights to India. Sports tourism in India
is an absolute must for all the thrill and adventure seekers. The Historical and
geographical diversities of India open up great avenues for adventure sports and
activities.
India is a huge country with an extremely varied topography. Be it skiing on the great
Himalayan ranges, bicycling on the wobbly Indian roads or rafting on gushing rivers –
India holidays offers a range of opportunities to its visitors to test out their sporting
skills! Not surprisingly, cheap flights to India are increasingly becoming more popular
With adequate support from relevant authorities, sports tourism in India is indeed
gaining immense prominence and popularity. People from different parts of the globe
have started looking towards India as a world class holiday destination with top of the
line sporting infrastructure. Sports tourism in India is also being encouraged by the
Travelers book tickets on flights to India not only to enjoy some of the world’s finest
Over a span of 5 years i.e. 2008 – 2013, India has witnessed 8 major sports events, viz
YEAR EVENTS
Sports tourism is broadly define by the adventure sports and game in India. There are
indeed several destinations in India offering sports tourism. There are varied sports
activities that one can indulge during their vacation. Types of adventure sports: Distinguished
sports person they have to travel extensively for there carrier to participate in national
and international championship like Cricket World Cup, Soccer World Cup,
Wimbledon so on and forth. Commonwealth Games 2010, Delhi is the best example
of sports tourism.
A holiday with friends or family to witness a mega sporting event is no longer an alien
concept for Indian travellers. Today, sporting enthusiasts in India are willing to spend
‘top dollar’ to jet set across the globe to experience the thrill of watching their
favourite game live. These fans also like to ‘live it up’ exploring and enjoying the
destination simultaneously.
and agents specializing in servicing the requirements of this particular segment. It’s
not only niche specialists, but also big mainstream tour operators who set up a
separate division to tap the potential of Sports Tourism. An alien concept in India
about a decade ago, Sports Tourism, though a niche segment has evolved rapidly over the past
five years. A large number of agents and tour operators are introducing
organised sector and major revenue churner in several nations around the world like
UK, Germany, Singapore, South Africa, Malaysia etc. Several National Tourist
Offices (NTOs) are aggressively working towards promoting their destinations for
Sport Tourism in India to tap the corporate, as well as fast growing upper middle class
and the youth.
It was the ICC Cricket World Cup 2003 in South Africa, which kick started the trend
in India and offered the kind of exposure which Indian spectators never witnessed.
Another major event, the Indian Premier League (IPL), which commenced in 2008,
proved to be a milestone in the Indian sports scenario. In the following year, IPL
despite being shifted to South Africa played the pied piper, successfully attracting
Indian and international spectators generating great volume of outbound traffic for
Sports Tourism. Indians today travel abroad to watch a broad range of sporting events
including cricket, soccer, tennis and Formula OneWhile Sports Tourism in India is primarily
outbound, there are small inroads also being made on the inbound and domestic front. Overall,
according to industry experts, the segment is expected to have a growth rate of 10-20 per cent in
the coming years.
India which was originally given the task of maintenance and management of
stadiums. Later on, SAI broadened its activities with an objective of improving
the sports facilities and performance of Indian sports persons. SAI is managed
by General Body and Governing Body. The General Body is chaired by the
Hon'ble Prime Minister of India and the Governing Body is chaired by the
from the Government for their activities. At the international level, the
has its own governing body and is competent to formulate its regulations with
regard to the rules of the game, affiliation of member. Although, at one time or
the other, a particular national group may influence or control the affairs of an
Youth Affairs and Sports, such as the Indian Olympic Association (IOA)
and run parallel to the other departments under this ministry. IOA is affiliated
to the International Olympic Committee (IOC), and is the supreme body for 64
federations.
The Ministry of Youth Affairs and Sports has the following main functions:
a) Development Policies
b) Incentives
c) External Assistance
d) Manpower Development
f) Investment Facilitation
g) Growth Strategies
(ii) Planning
Administrations.
(iv) Regulation
a) Standards
b) Guidelines
a) Central Assistance
a) International Bodies
b) Bilateral Agreements
c) External Assistance
Safety and Quality Norms on Adventure Tourism as Basic Minimum Standards for
Adventure Tourism Activities. These guidelines cover Land, Air and Water based
Any activity under adventure tourism is conducted through a licensed ATO i.e.
Adventure Tour Operator. The licensing rights belong to the Ministry of Tourism,
the concerned Regional Director (RD) and a member of Adventure Tour Operators
After acquiring the license to engage in adventure activities, it becomes the duty of the
ATO to take the necessary precautions and follow the laid guidelines on Safety and
With due consideration of the risk involved, Ministry of Tourism, GOI advocates the
adherence to the set guidelines under the three tabs of Land, Air and Water.
Stress on Safety
remote areas, often inaccessible by road. In order to reduce the risk factor, it must be
ensured that adequate safety measures are adopted by all ATO’s and the respective
agencies. Further on, the rescue arrangements should be strengthened and put on alert
to come into operation to minimize loss of life and limb in the event of mishaps.
Therefore, the formation of state level committees for safety and rescue of tourists is
essential. The committees should be able to oversee implementation of safety
measures and co-ordinate rescue efforts. Such safety and rescue committees should
function as a nodal agency for all adventure activities in the state. It should draw its
Sports, Police and military authorities and representatives from Adventure Tour
4: Role of Non-Governmental
Institutions
The Department of Sports, now the Ministry of Youth Affairs and Sports has 5
(i) The Sports Authority of India (SAI) is the nodal agency at the national level to
(ii) The Lakshmi Bai University of Physical Education (LNUPE) is the national
(iv) National Dope Testing Laboratory (NDTL) is responsible for dope testing and
(v) National Playing Fields Association of India (NPFAI) has been recently set up to
(vi) The National Institute of Sports Science and Medicine (NISSM) is proposed to
(vii) The National Institute of Coaching Education is being de-merged from SAI and
5: Promotional/Marketing Strategy
Keeping with the pace of 1980, the All India Council of Sports then drafted a National
Sports Policy with three fold aims and objectives promoting the country’s sports
industry further on. These are:
1. To inculcate sports and health consciousness amongst the masses for regular
participation in games and sports, and to make the nation healthy and strong.
2. To improve the country’s standards in sports and games so that the nation
3. To identity the need to provide all the necessary facilities and infrastructure
games.
The idea underlying the draft policy is the recognition of the right of every citizen to
participate in and enjoy games, sports and recreational activities. The salient points of
the draft policy is summarised by experts as follows: ‘ Sports and Physical Education
In lieu of a better policy, meeting with the contemporary and future needs, the
Government of India reviewed the old policy to bring a New Policy on Sports.
The Draft New National Sports Policy seeks to pursue the twin objectives of broad
basing and achieving excellence at national and international levels. The Policy
seeks to spell out the requirements in more concrete terms. The salient features being
as follows:
(i) Lays down in more concrete terms the objectives and specific measures to be taken
by various agencies.
(ii) Defines the role of central government and state government more clearly
(iii) Seeks to ensure that the Federations work in a more transparent, democratic,
(viii) Priorities seek to prepare the annual calendar well in advance for providing
(xii) Setting up of a National Sports Development Fund for mobilizing resources from
6th
1980-1985 270
7th
1985-1989 2,070
8th
1992-1997 2,100
9th
1997-2002 4,730
10th
2002-2007 11,450
11th
2007-2012 46,360
According to the above figures, there was a significant increase in the fund allocation;
pertinent to mention that not more than 1% of it has been directed to sports in India. In
the eleventh Five Year Plan, INR 1500 crore had been approved by the Planning
Commission and INR 92 crore and INR 160 crore had already been allocated for
Despite these efforts, the performance of Indian athletes at the international level is
not very convincing. Therefore, a few steps have been recommended to make these
Step 2. Sports should be made as an integral part of the education system to inculcate
periodically.
system transparent and accountable. Also, to ensure the revival of sports culture in
India, the government should revisit the sporting framework of India. Otherwise, the
immense potential of the country in sports can never be realized. It can be expected
that the government will play a proactive role in promoting sports in India to
As quoted by the World Tourism Organization, by the year 2020, it is expected that
India will become the leader in the tourism industry in South Asia, with about 8.9
million arrivals
Of late the Indian tourism economy has been deemed as the second-most rapidly
expenditure by inbound
industry in India.
India has many tourist attractions that have healing abilities capable of providing
rewarding experiences of life. India has the Himalayan ranges in the north, a long
landscapes, enchanting historical sites and royal cities, clean beaches, serene mountain
In any part of the year, India can offer a wide selection of destinations and
experiences. In summer, there are lovely retreats amidst the heady beauty in the
Himalayas or the lush-heights of the Western Ghats with cool trekking trails, tall
http://www.ficci.com/sector/40/Project_docs/Tourism-profile.pdf
- Water-sports in Goa
- Water-sports in Goa
peaks, or stretches of white water for the adventure seekers. In the cool Indian winter,
cities come alive with cultural feasts of music and dance. The sun-clad beaches are
ideal locations for rejuvenation in the winter. The wild-life sanctuaries with their
abundance of flora and fauna provide delights to the mind and rejuvenation to the
body.
rich cultural heritage of the country. Watching a round of the snake boat race in the
Backwaters of Kerala or a bullock cart race in Tamil Nadu, will provide the spectator
with diverse experience while touring the country. The Rural Olympics 2010 held in
the local Grewal Sports Club. Some tourists from England, who had come to watch
the event, felt that the Punjab government should promote it internationally.
Skiing, which is a prominent sport in New Zealand and various European countries is
also possible in North India. Himachal Pradesh, Jammu & Kashmir and Uttarakhand
have world class ski slopes and skiing tournaments in these states can attract large
Another traditional sport in India which can be capitalised upon for Sports Tourism is
Polo whose origin dates back to AD 15th Century Mughal era. After the British rule in
the country, during which the sport suffered a dip, it is not only played by the royal
families and the Indian Army, but in recent years, corporate sponsorship too has been
able to make a contribution to the sport. Today, Polo is played primarily in the state of
Rajasthan and a few remote mountainous enclaves of the subcontinent, notably Gilgit,
Chitral, Ladakh and Manipur. State tourism boards and the travel trade should focus
on developing such sporting events and marketing the same as they deliver unique
Challenges
Challenges
Lack of infrastructure tops the list of challenges faced by most tour operators in the
country while promoting Sports Tourism. Most travel operators feel that the
government should cooperate more resourcefully for them to showcase India’s true
management companies face difficulties in scheduling their sporting events due to this
problem. Mayank Khandwala, President, Cutting Edge Events Pvt. Ltd said, “India
has always been a ‘last minute’ market because of which there is lot of pressure on
every aspect which in turn affects our functioning. Getting visas for travellers
Another major problem faced by industry players is of touting and ambush marketing.
bring with us the passion for the game and we also have a compatible clientele but a
major problem is that the sponsors hike ticket rates for petty profits which often
results in underselling of tickets. Also, a lot of ambush marketing has been taking
place these days. Even though it hardly affects our business, we are trying our best to
Increased media exposure of sporting events over the last decade has raised the profile
of many sports, and although TV coverage is better than at any time in the past, an
The media also has the ability to make national and international icons of sporting
stars, thereby generating greater demand, as fans want to see their sporting idols “in
the flesh”.
Sporting events themselves are being made increasingly appealing to attend, with
greater levels of comfort, and other events – such as festivals - being created around
Low-cost regional airlines (and more affordable long haul flights), are also driving
demand for sporting events as flights become more convenient, more regular, and of
course more affordable.
Overall, the sports tourism niche market is expected to grow annually at around 6%
Future of sports tourism Scope and future of sports tourism is endless in India
because of its diverse topography and climatic condition. You can enjoy on land and
water, under water and in air whatsoever form of adventure sports in India. Future of
management, security issues and marketing strategies. The travel operators themselves
tourists to India.
government has always given it a top priority while hosting sporting events like the
two Asian Games (1951 and 1982) and Commonwealth Games 2010. However, sport
event organisers and state tourism boards in India should be ready to invest in other
With booming interest among Indian sports enthusiasts to explore their interests in
different sport fields, and various NTOs across the world encouraging tie-ups with
Indian tour operators, there is sufficient fodder for India to emerge as a Sport Tourism
destination and boost overall tourism in the country. It only needs to be utilised
Cricket South Africa (CSA) chief Gerald Majola stated that the IPL model could be used to make
this game a global sport event and this in turn would help other set-up’s take a great leap as
well. The benefits gained economically were considerable. During this period of economic crisis
the IPL has built a strong base for the South Africa’s tourist industry (Bowdin et al., 2006) and also
proved to set out to the world that it is capable of hosting the FIFA 2010. According to Allen et al.
(2002) other than the expenses of the event the people who came for the event put in their
money on tour, lodgings, and other services in South Africa and there was a increase in hotel
room bookings by 40,000 which otherwise is normally very low during winter season in South
Africa. The South Africa government is majorly focusing on tourism sector as an upcoming
industry that is competent of increasing the economic benefits and employment opportunities
(Bowdin et al., 2006). In addition to the tourism produced throughout this event, IPL has also
involved a lot of media reporting (Allen et al., 2002) and due to this the South African community
profile has gained importance (Getz, D., 2006). The IPL has not only boosted the confidence of
the youthful South African cricket players but has also provided with an opportunity to take part
in a sporting event that is recognized worldwide (The Business Standard, 2009). “It is still
sometimes argued by event ‘boosters’ that mega events generate benefit from the legacy of
infrastructure and venues, but this assertion can easily be wrong” (Getz, D., 2007), because the
basic purpose of IPL is very fruitful considering the fact that it brings the cricket stars worldwide
who are against each other on nationalized defences into single squad (The Business Standard,
2009). This event has created a long lasting bond between the two countries (India and South
Africa). Hosting the IPL in South Africa has not only made IPL a global brand, but has also
brought billions of income to the South African economy.
STRENGTHS OF IPL:
The Indian Premier League (IPL) follows the Twenty20 format of cricket. This is the shortest
version of the game, thereby finishing within two and half hours of game play. Unlike the One
day format, which takes a full day to complete, or the Test format spanning five days of play, the
Twenty20 is fast-paced and electrifying. Thus pulling in a large crowd to watch the game even on
weekdays. Also the IPL has employed people who can really market goods well. These highly
trained economists maximize the revenue with their very clean and methodological approaches.
This makes IPL an integrated sport. Further each team has players from different countries. This
causes a wide range of support of different communities to a single team, thus making cricket
globally accepted. The supremacy of the BCCI in the control of ICC has a lot of benefits to DLF
IPL. The financial backing from BCCI and also the power to manipulate the dates of international
cricket matches favours the IPL.
WEAKNESS OF IPL
The pace at which people lead their lives now, they hardly have time to lavishly spend on
watching a sport. Since IPL has satisfied this need of theirs, people are happier to watch the
twenty20 format. Lots of talk has been going on about the status of other formats of the game
and how to revive it. But the truth is, IPL has damaged the image of One day cricket and Test
cricket. Further, a lot of money is involved in the IPL. Failure of a team can hurt the management’s
financial position a lot. Teams also spend a lot on advertisement, cost of players, brand
promotion. Hence sponsorship is hard to find for their overpriced rates. A team doing well will
fare well. If not tough times lie ahead.
OPPORTUNITIES OF IPL
IPL has a budding fan following. Since it is striking and very attractive, a lot of potential sponsors
and advertisers are willing to invest a lot in this event. The IPL has eight leagues. Each being
responsible for itself in every sense. Every franchise has to market its team well and get a large
fan following behind their team. This in the long term will generate a lot of revenue for them.
There is a nice opening for teams to sell their brand name in forms of shirts, accessories and
other memorabilia. Another important and vital opportunity for IPL is to target the teenagers. The
older people will naturally have a stronger inclination to the traditional form of cricket. But the
youth today will like this thrilling and breathtaking format. Each franchise will continue to pay the
same fees till 2017-2018. Hence the teams need not worry about inflation, which has been a
drawback in India for the past few years.
THREATS OF IPL
If the top players in world cricket can’t be brought into IPL teams, it will lose its popularity.
Further, the domestic season in Australia runs concurrent with IPL. If the Australian players are
not allowed to choose IPL instead of their local teams, a lot of fan following will be lost.
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