Sl. No.

Bank Code
1 BARB
2 CBIN
3 CITI
4 CIUB
5 COSB
6 DCBL
7 FDRL
8 HDFC
9 HSBC
10 IBKL
11 ICIC
12 IDFB
13 INDB
14 IOBA
15 JIOP
16 KARB
17 KKBK
18 MAHB
19 PSIB
20 PUNB
21 PYTM
22 RATN
23 SBIN
24 SCBL
25 TMBL
26 UBIN
27 UCBA
28 UTIB
29 YESB
30 CNRB
30 CSBK
30 APGB
31 DBSS
32 CNSX
 Bank Name
BANK OF BARODA
CENTRAL BANK OF INDIA
CITIBANK N A
CITY UNION BANK LTD
THE COSMOS CO-OPERATIVE BANK LTD
DCB BANK LTD
FEDERAL BANK
HDFC BANK LTD
THE HONGKONG AND SHANGHAI BANKING CORPORATION LTD
IDBI BANK
ICICI BANK LTD
IDFC FIRST BANK LTD
INDUSIND BANK
INDIAN OVERSEAS BANK
JIO PAYMENTS BANK LTD
KARNATAKA BANK
KOTAK MAHINDRA BANK LTD
BANK OF MAHARASHTRA
PUNJAB AND SIND BANK
PUNJAB NATIONAL BANK
PAYTM PAYMENTS BANK LTD
RBL BANK LIMITED
STATE BANK OF INDIA
STANDARD CHARTERED BANK
TAMILNAD MERCANTILE BANK LTD
UNION BANK OF INDIA
UCO BANK
AXIS BANK
YES BANK
CANARA BANK
CSB BANK LTD
ANDHRA PRAGATHI GRAMEENA BANK
DBS BANK INDIA LTD
THE CHEMBUR NAGARIK SAHAKARI BANK
 Service Sl. No. Level Designation
1 Level 1 Assistant Manager
2 Level 2 Assistant Manager
Bank IT Support
3 Level 3 Deputy Manager
4 Level 4 Chief Manager
5 Level 1 Support Engineer
6 Level 2 Support Engineer
NACH E-Mandate Application vendor
7 Level 3 VP Product
8 Level 4 Chief Service Offiicer
9 Level 1 Executive Operations
Debit card switch team 10 Level 2 Assistant Manager (IT)
11 Level 3 Chief Manager (IT)
12 Level 4 Chief Technology Officer (IT)
13 Level 1 Assistant Manager (IT)
14 Level 2 Senior Manager (IT)
Net Banking Bank service vendor
15 Level 3 Chief Manager (IT)
16 Level 4 Chief Technology Officer (IT)
 Name Mobile Number Desk Email Id
Jinto Jose 7012920861 jintojose@csb.co.in
Irudayaraj A 9884325610 irudayaraja@csb.co.in
Parthiban G 7904675674 parthibang@csb.co.in
Timothy Pradeep J 9600065030 timothyj@csb.co.in
Fatima U 7760688227 9620122367 fathima.u@evolvussolutions.com
Nikila Y 9743661277 9620122367 nikila.y@evolvussolutions.com
Rajesh Thayial 9591991998 9620122367 rajesh.t@paycorp.io
Karthik Thenkarai 9845113289 9620122367 karthik@paycorp.io
Abhijith Bhaskar 8089875849 9072601471 abhijithbhaskar@csb.co.in
Arunavally S 8939771405 044-66175574 sarunavally@csb.co.in
Karthikeyan V 7550243690 044-66175571 vkarthikeyan@csb.co.in
V Srinivasa Rao 9951119039 044-66175577 vsrinivasarao@csb.co.in
Kannan K 9976523134 044-66175573 kkannan@csb.co.in
Rijul Ravi 9790735324 044-66175573 rijulravi@csb.co.in
Karthikeyan V 7550243690 044-66175571 vkarthikeyan@csb.co.in
V Srinivasa Rao 9951119039 044-66175577 vsrinivasarao@csb.co.in
 Communication Address
CSB Bank Ltd,No:115, 2nd Foolr, E-Block, Nelson Chambers | NM Road | Aminjikarai, Chennai 600029
CSB Bank Ltd,No:115, 2nd Foolr, E-Block, Nelson Chambers | NM Road | Aminjikarai, Chennai 600029
CSB Bank Ltd,No:115, 2nd Foolr, E-Block, Nelson Chambers | NM Road | Aminjikarai, Chennai 600029
CSB Bank Ltd,No:115, 2nd Foolr, E-Block, Nelson Chambers | NM Road | Aminjikarai, Chennai 600029
No. 9/36, Vaishnavi Sapphire Centre 2nd Floor, Tumkur Rd, Yeswanthpur, Bengaluru, Karnataka 560022
No. 9/36, Vaishnavi Sapphire Centre 2nd Floor, Tumkur Rd, Yeswanthpur, Bengaluru, Karnataka 560022
No. 9/36, Vaishnavi Sapphire Centre 2nd Floor, Tumkur Rd, Yeswanthpur, Bengaluru, Karnataka 560022
No. 9/36, Vaishnavi Sapphire Centre 2nd Floor, Tumkur Rd, Yeswanthpur, Bengaluru, Karnataka 560022
CPC Operations,2nd Floor, DJM Bulding, Market Road, Ernakulam, Kerala - 682011
CBS Project office, Nelson chambers, Nelson manickam Road, Chennai - 600029
CBS Project office, Nelson chambers, Nelson manickam Road, Chennai - 600029
CBS Project office, Nelson chambers, Nelson manickam Road, Chennai - 600029
CBS Project office, Nelson chambers, Nelson manickam Road, Chennai - 600029
CBS Project office, Nelson chambers, Nelson manickam Road, Chennai - 600029
CBS Project office, Nelson chambers, Nelson manickam Road, Chennai - 600029
CBS Project office, Nelson chambers, Nelson manickam Road, Chennai - 600029
 Technical Support
Level Name Designation
Level 1 ANAND KISHOR PODDAR Manager
Level 1 PRASHANTH K Manager
Level 1 PRIYADARSHI GAWANDE Manager
Level 1 SANGAM AENKI NAIDU (Net Banking) Manager
Level 2 SANDEEP KUMAR PATEL Sr Manager
Level 2 M JAGADEESH KUMAR Sr Manager
Level 2 SUKANYA G P (Net Banking) Sr Manager
Level 3 ANURAG KUMAR Sr Manager
Level 4 GOMATHINAYAGAM K Divisonal Manager

Product Team
Level Name Designation
Level 1 RAM KUMAR Officer
Level 1 VIDIT KUMAR ASHISH Officer
Level 1 MOUSAM KUMAR Officer
Level 1 SUMIT KACHHAP Manager
Level 2 RAJESH ANANT RELE Manager
Level 3 DRAVYA SHUKLA Sr Manager
Level 3 PANKAJ KUMAR Chief Manager
Level 4 NIRAKAR BEHERA Asst General Manager
Technical Support
E-mail Phone number Mobile Number
hoditnach@canarabank.com 080-25589032 9534740996
hoditnach@canarabank.com 080-25589032 9940302604
hoditnach@canarabank.com 080-25589032 8668646753
s.aenkinaidu@canarabank.com 9866745948
sandeepkumarp@canarabank.com 080-25589032 6363951135
jagadeeshm@canarabank.com 080-25589032 8095460998
sukanyagp@canarabank.com 9902923703
anuragpal@canarabank.com 080-25587407 8050527404
gomathinayagamk@canarabank.com 6366921375

Product Team
E-mail Phone number Mobile Number
ecscb0136@canarabank.com 022-28960606 9911179300
viditkumarashish@canarabank.com 022-22690606 9717873027
mousamkumar@canarabank.com 022-22690606 9663987689
sumitkachhap@canarabank.com 022-22691157 9931128855
rajeshanantrele@canarabank.com 022-22690606 9833618106
dravyashukla@canarabank.com 7987724621
kumarpankaj@canarabank.com 022-22690465 7463884200
nirakarbehera@canarabank.com 9438885534
 E-mandate Bank’s escalation matrix
BANK CODE : KARB             BANK NAME :          KARNATAKA BANK
NAME DESIGNATION Escalation MOBILE NO. EMAIL
Kishan Manager Level 1 7567716769 kishan@ktkbank.com
Girish Sr. Manager Level 1 7760111174 5189.girish@ktkbank.com
Suryanarayana Rao Chief Manager Level 2 9606169732 suryanarayana.rao@ktkbank.com
Prashanth G Asst General Manager Level 3 9880934594 prashanthg@ktkbank.com
Kannan K Deputy General Manager Level 4 9900143006 kannan@ktkbank.com
 Home
Sl.No. Level Official Name
1 1st Level (up to Manager) ANANTA MURMU
2 2nd Level (Senior Manager / Chief Manager equivalent) SHOUVIK NANDI
3 3rd Level (Department Incharge) - AGM/AVP equivalent MANOJ KUMAR SAHU
4 DGM & GM equivalent DEBABRATA MOHANTY

Net Banking Tea

Sl.No. Level Official Name
1 1st Level (up to Manager) ASHISH KUMAR BISWAL
2 2nd Level (Senior Manager / Chief Manager equivalent) AMIT KUMAR SALVI
3 3rd Level (Department Incharge) - AGM/AVP equivalent SANTANU GHOSH
4 DGM & GM equivalent DEBABRATA MOHANTY

Debit Card Tea

Sl.No. Level Official Name
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent)
3 3rd Level (Department Incharge) - AGM/AVP equivalent
4 DGM & GM equivalent
 Home
Desigination Desk Number Mobile Number Mail ID
MANAGER-IT 033-44559652 9681562333 hodit.calcutta@ucobank.co.in
CHIEF MANAGER-IT 033-44559663 shouvik.nandi@ucobank.co.in
ASST. GENERAL MANAGER 033-44559720 manoj.sahu@ucobank.co.in
Dy. GENERAL MANAGER debabrata.mohanty@ucobank.co.in

Net Banking Team

Desigination Desk Number Mobile Number Mail ID
MANAGER-IT 033-44559472 hoe_banking.calcutta@ucobank.co.in
CHIEF MANAGER-IT 033-44559039 amit.salvi@ucobank.co.in
ASST. GENERAL MANAGER santanu.ghosh@ucobank.co.in
Dy. GENERAL MANAGER debabrata.mohanty@ucobank.co.in

Debit Card Team

Desigination Desk Number Mobile Number Mail ID
 IOBA

TMBL

PYTM

UBIN

CBIN

COSB

BARB

UTIB

HDFC
SBIN
IDFB
HSBC
KKBK
YESB
FDRL
JIOP
 Home
Sl.No. Level Official Name
1 1st Level (up to Manager) R RaniDhaya Nalini
2 1st Level (up to Manager) Ali Akram Abdul Aziz Ansari
3 2nd Level (Senior Manager / Chief Manager equivalent) Manish Kumar
4 3rd Level (Department Incharge) - AGM/AVP equivalent Mr Prakash
5 DGM & GM equivalent Mr. Susil Chandra Mohanta

Net Banking Team

Sl.No. Level Official Name
1 1st Level (up to Manager) Durga Prasad
2 1st Level (up to Manager) Sabin
3 2nd Level (Senior Manager / Chief Manager equivalent) Sharmilaa
4 3rd Level (Department Incharge) - AGM/AVP equivalent Hyma Vardhini
5 DGM & GM equivalent M.Ganesan

Debit Card Team

Sl.No. Level Official Name
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent)
3 3rd Level (Department Incharge) - AGM/AVP equivalent
4 DGM & GM equivalent
 Home
Desigination Desk Number Mobile Number Mail ID
SM 044-28889309 9884137680 iobaadhaar@iobnet.co.in;
044-28889309 9970864616 iobaadhaar@iobnet.co.in;
CM 044-28522620 7764985087 Ecschennai@iobnet.co.in;
AGM - 9597577708 sprakash@iobnet.co.in;
GM 044-28519410 scmohanta@iobnet.co.in;

Net Banking Team

Desigination Desk Number Mobile Number Mail ID
Manager  - 7978161530 durgaprasadtripathy@iobnet.co.in;
8891681445 sabin@iob.in;
SM  - 9677272329 Sharmilaa@iobnet.co.in;
AGM  - 9727283484 hymavardhinil@iobnet.co.in;
GM  - ganesanm@iobnet.co.in;

Debit Card Team

Desigination Desk Number Mobile Number Mail ID
Address for communcation
Indian Overseas Bank
Central Office
763 Anna Salai, Chennai-
600002

Address for communcation

Indian Overseas Bank
Central Office
763 Anna Salai, Chennai-
600002

Address for communcation

Sl.No. Level Official Name
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent)
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr.K.V.C.Jayaraj
4 DGM & GM equivalent Mr.P.Suriaraj

Sl.No. Level Official Name

1 1st Level (up to Manager) Mr.P.Venkadesan
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr.G.Srikkanth
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr.A.Ramesh
4 DGM & GM equivalent Mr.V.Sethuraman

Sl.No. Level Official Name

1 1st Level (up to Manager) Mr.R.Selva Ganesh
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr.S.K.Bala Palani Kumar
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr.A.Ramesh
4 DGM & GM equivalent Mr.V.Sethuraman
 Home
Desigination Desk Number Mobile Number Mail ID

AGM 022-23413141 9870989197 cpc_mumbai@tmbank.in;

GM gmhrd@tmbank.in;

Net Banking Team

Desigination Desk Number Mobile Number Mail ID
Manager 9442831962 econnect@tmbank.in;
Manager 9566111909 econnect@tmbank.in;
Chief Manager 9842832387 dc_product@tmbank.in;
DGM 9677888498 dgmit@tmbank.in;

Debit Card Team

Desigination Desk Number Mobile Number Mail ID
Manager 8754479343 atm@tmbank.in;
Senior Manager 7483333822 atm@tmbank.in;
Chief Manager 9842832387 dc_product@tmbank.in;
DGM 9677888498 dgmit@tmbank.in;
 Address for communcation

CENTRAL PROCESSING CENTER, GANGA VIHAR,3RD FLR, 94, KAZI SYED STREET, MANDVI , MUMBAI

Address for communcation

458, V.E, Road, Thoothukudi

Address for communcation

458, V.E, Road, Thoothukudi

 Home
Sl.No. Level Official Name
1 1st Level (up to Manager) Moorthy.M
2 2nd Level (Senior Manager / Chief Manager equivalent) Arunkumar.R
3 3rd Level (Department Incharge) - AGM/AVP equivalent Sivakumar.V
4 DGM & GM equivalent Sankaran.G

Net Banking
Sl.No. Level Official Name
1 1st Level (up to Manager) Hariharasubramanian.R
2 2nd Level (Senior Manager / Chief Manager equivalent) Balaji.S
3 3rd Level (Department Incharge) - AGM/AVP equivalent Sivakumar.V
4 DGM & GM equivalent Sankaran.G

Debit Card
Sl.No. Level Official Name
1 1st Level (up to Manager) Sivasubramanian.S
2 2nd Level (Senior Manager / Chief Manager equivalent) Venkataraman.k
3 3rd Level (Department Incharge) - AGM/AVP equivalent Sivakumar.V
4 DGM & GM equivalent Sankaran.G
 Home
Desigination Desk Number Mobile Number Mail ID
Deputy Manager 7708809008 moorthy.m@cityunionbank.in
Chief Manager 9840708446 arunkumar.r@cityunionbank.in
Asst. General Manager 9344874144 sivakumar.v@cityunionbank.in
General Manager 9382698722 sankaran.g@cityunionbank.in

Net Banking Team

Desigination Desk Number Mobile Number Mail ID
Deputy Manager 9994381877 hariharasubramanian.r@cityunionbank.in
Senior Manager 9025222706 balaji.s@cityunionbank.in
Asst. General Manager 9344874144 sivakumar.v@cityunionbank.in
General Manager 9382698722 sankaran.g@cityunionbank.in

Debit Card Team

Desigination Desk Number Mobile Number Mail ID
Manager 9940704404 sivasubramanian.s@cityunionbank.in
Chief Manager 9025222711 venkataraman.k@cityunionbank.in
Asst. General Manager 9344874144 sivakumar.v@cityunionbank.in
General Manager 9382698722 sankaran.g@cityunionbank.in
Address for communcation
City Union Bank Ltd.,
Computer Systems Dept,
706, Anna Salai,
Chennai - 600006

Address for communcation

City Union Bank Ltd.,
Computer Systems Dept,
706, Anna Salai,
Chennai - 600006

Address for communcation

City Union Bank Ltd.,
Computer Systems Dept,
706, Anna Salai,
Chennai - 600006
 IT (Technical Declines)
Mr. Nancy Kumar
Level I Email- Nancy.kumar@pnb.co.in
Contact No.-  9971543298
Mr. Prabhat Yadav,
Level II Email- Prabhat.yadav@pnb.co.in
Contact No.- 8826281113
Mr. Ravi Agrawal (Chief Manager)
Level III Email- raviagrawal@pnb.co.in
Contact No.- 9560588556
Mr Mangesh Dufare (AGM)
Level IV
Email- mdufare@pnb.co.in
Mr Kausik Chattopadhyay (DGM)
Level V
Email- kausikc@pnb.co.in
Mr Hemant Verma (GM)
Level VI
Email- hemantverma@pnb.co.in
Business(For Business declines and new Product introduction)
Mr. Shamsher Jang Bahadur
Email- nach@pnb.co.in
Contact- 9671106786 
Mr. Vijay Kumar Mishra (Chief Manager)
Email- nach@pnb.co.in
Contact- 8126099210
Mr. Shums Parvej Ahmed (AGM)
Email- shums.ahmed@pnb.co.in
Contact- 7506522274
DGM- To be confirmed
Mr Anil Kumar Matta (GM)
Email- anil.matta@pnb.co.in
Mr Gauri Prosad Sarma (CGM)
Email- gauris@pnb.co.in
 NACH TEAM
Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Shivaleela Hiremath Asst. Manager
2 2nd Level (Senior Manager / Chief Manager equivalent) K.S.Anuradha Senior Manager
3 3rd Level (Department Incharge) - AGM/AVP equivalent Shrikant Hegde Asst. General Manager
4 DGM & GM equivalent P Srinivas Rao General Manager

Net Banking Team

Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Chandrashekar H C Asst. Manager
2 2nd Level (Senior Manager / Chief Manager equivalent) K.S.Anuradha Senior Manager
3 3rd Level (Department Incharge) - AGM/AVP equivalent Shrikant Hegde Asst. General Manager
4 DGM & GM equivalent P Srinivas Rao General Manager

Debit Card Team

Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Usha K S Manager
2 2nd Level (Senior Manager / Chief Manager equivalent) K.S.Anuradha Senior Manager
3 3rd Level (Department Incharge) - AGM/AVP equivalent Shrikant Hegde Asst. General Manager
4 DGM & GM equivalent P Srinivas Rao General Manager
Desk Number Mobile Number Mail ID
9480699056 neftrtgscell@kvgbank.com
9480699052 cardcenter@kvgbank.com
9480699081 dit@kvgbank.com
9108699765 srinivasbom@kvgbank.com

Desk Number Mobile Number Mail ID

9480699050 pss@kvgbank.com
9480699052 cardcenter@kvgbank.com
9480699081 dit@kvgbank.com
9108699765 srinivasbom@kvgbank.com

Desk Number Mobile Number Mail ID

9480699053 cardcenter@kvgbank.com
9480699052 cardcenter@kvgbank.com
9480699081 dit@kvgbank.com
9108699765 srinivasbom@kvgbank.com
 Home
Sl.No. Level Official Name
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent) Prashant Jaiswal
3 3rd Level (Department Incharge) - AGM/AVP equivalent
4 DGM & GM equivalent

Net Banking
Sl.No. Level Official Name
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Shivam Patel
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Kotesher Rao
4 DGM & GM equivalent Mr. Ratnesh Chandra
5 DGM & GM equivalent Mr. Manoj Kumar
 Home
Desigination Desk Number Mobile Number

Chief manager 8447846978

Net Banking Team

Desigination Desk Number Mobile Number

SM 9899115928
AGM 9030508400
CTO 9892719287
DGM 981728292
 Mail ID Address for communcation

Jaiswal.Prashant@psb.co.in;rcc.mumbai@psb.co.in;

Mail ID Address for communcation

Shivam.Patel@psb.co.in;
koteswar.b@psb.co.in;
ratnesh.chandra@psb.co.in;
manoj.km@psb.co.in;
 Technical support
Level Name Designation E-Mail Mobile number
Level 1 General Mail List Technical Support technical.support@paytmbank.com
Level 1 Hardik Taluja Senior Software Engineer hardik.taluja@paytmbank.com 9871195079
Level 2 Siddhant Swapnil Technical Lead siddhant.swapnil@paytmbank.com 9643891996
Level 2 Arun Pratap Singh Technical Lead arun.jodoun@paytmbank.com 9901494717
Level 3 Manjit Modi General Manager - TechOps manjit.modi@paytmbank.com 9654124608
Level 3 Srikant Singh Senior Engineering Manager srikant.singh@paytmbank.com 8008566651
Product & Ops team
Level Name Designation E-Mail Mobile number
Level 1 Ashish K. ChaudharyAssociate ashish4.chaudhary@paytmbank.com 9990995609
Level 2 Mitali Singh Dy. Manager mitali.singh@paytmbank.com 9873234767 
Level 2 Naivedya Jain Product Manager naivedya.jain@paytmbank.com 8800596326
Level 3 Mayank Mishra DGM mayank.mishra@paytmbank.com 9650434456
Level 4 Anit Maharana Product Lead anit.maharana@paytmbank.com 7506500090
Sl.No. Level Official Name
1 1st Level  (up to Manager) Mr.Paresh
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr.Vikrant
3 3rd Level (Department Incharge) - AGM/AVP equivalent NA
4 DGM & GM equivalent Mr.Rupinder
 Home
Desigination Desk Number Mobile Number
IT-Application development 022-66448185 7738917375
Senior Manager, IT NA 9987509376
NA NA NA
VP & Head Core Banking Customisation & Application Development 022 66448029 NA
 Mail ID
paresh.dave@dcbbank.com
vikrant.kulkarni@dcbbank.com
NA
rupendersingh@dcbbank.com
 Address for communcation

DCB Bank Ltd,9th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai - 400013
Sl.No. Level Official Name Desigination
1 1st Level  (up to Manager) Harshita Assistant Manager
2 1st Level  (up to Manager) Mr.Prasad Sr.Manager
3 2nd Level (Senior Manager / Chief Manager equivalent) Mr.Mallik Chief Manager
4 3rd Level (Department Incharge) - AGM/AVP equivalent Mr.RP Singh AGM
5 DGM & GM equivalent Mr.Mangesh DGM
 Home
Desk Number Mobile Number Mail ID
7844801202 harshita.sharma@unionbankofindia.com
9393858787 nsrsprasad@unionbankofindia.com
9869644844 smallik@unionbankofindia.com
agmadc.dit@unionbankofindia.com
mangeshmahale@unionbankofindia.com
ome
Address for communcation

Union Bank of India,Department of Information Technology, 1/1A Adi Shankarcharya Marg, Opp Powai Lake, Powai, Andhe
Sl.No. Level Official Name
1 1st Level (up to Manager) Mr. Sanchit P
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr.Thygran & DK Jain
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Dilip B
4 DGM & GM equivalent Mr. Rajesh A & Mr. SP DHAL

Sl.No. Level Official Name

1 1st Level (up to Manager) Mr. Dhanraj Lodha
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Rajesh Maniyar
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Krishna Kumar
4 DGM & GM equivalent Mr. E Ratan Kumar

Sl.No. Level Official Name

1 1st Level (up to Manager) Mr.Ankush
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr.Sanjay
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Krishna Kumar
4 DGM & GM equivalent Mr. E Ratan Kumar
 Home
Desigination Desk Number Mobile Number
Manager NA 9503365464
Senior Manager & Chief Manager NA 9372542492 & 9321651313
AGM NA 9522273402
DGM & GM NA 9811907629 & 9127752612

Net Banking Team

Desigination Desk Number Mobile Number
Manger 02267123529 9782012138
NA 7506111590
DGM 02227582384 9920758450
GM NA 9769144144

Debit Card Team

Desigination Desk Number Mobile Number
AM-ATM switch 022- 27582378 9039118735
 SM-ATM switch  NA  7021231429
DGM 02227582384 9920758450
GM NA 9769144144
me
Mail ID
nachmums2684@centralbank.co.in
cmmums2684@centralbank.co.in
agmmums2684@centralbank.co.in
dgmoper@centralbank.co.in; gmoper@centralbank.co.in

ng Team
Mail ID
cbsdlychnl@centralbank.co.in
cmitdlc@centralbank.co.in
smitdlc@centralbank.co.in
dgmit@centralbank.co.in; gmit@centralbank.co.in

rd Team
Mail ID
atmproject@centralbank.co.in
 sm1atm@centralbank.co.in
smitdlc@centralbank.co.in
dgmit@centralbank.co.in; gmit@centralbank.co.in
 Address for communcation

Central Bank Of India 5th Floor, Mmo Building, M.G. Road, Fort, Mumbai - 400023

Address for communcation

Plot no 26, Sakal Bhavan Rd, Sector 11, CBD Belapur, Navi Mumbai, Maharashtra 400614

Address for communcation

Plot no 26, Sakal Bhavan Rd, Sector 11, CBD Belapur, Navi Mumbai, Maharashtra 400614
 Netbanking Team
Product Team
Level Name Designation
Abhishek Tirkey
Level1 Vendor
Ashish Belapurkar
Vandana Yadav MI
Level2
Somnath DMI
Level3 Labesh Nair AGM
Level4 Sandeep Indurkar HEAD - UPI AND DIGITAL PAYMENTS

Technical Support
Level Name Designation
Abhishek Tirkey
Level1 Vendor
Ashish Belapurkar
Level2 InfinityDc 24X7 Support
Level3 Pratik Durve MI
Level4 Ramnath Krishnamoorthy     CMII

Sl.No. Level Official Name

1 1st Level (up to Manager) Ms. Suchita
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Pawan Mantri
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Pravin Pujari
4 DGM & GM equivalent Mr. Atul Kumar & Mr. Rakesh Suvarna

Sl.No. Level Official Name

1 1st Level (up to Manager) Mr. Labesh N
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Sunil Kamath
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Rajiv Ranjan
4 DGM & GM equivalent Mr. Atul Kumar & Mr. Rakesh Suvarna

Sl.No. Level Official Name

1 1st Level (up to Manager) Mr. Nirav K
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Sunil Kamath
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Rajiv Ranjan
4 DGM & GM equivalent Mr. Atul Kumar & Mr. Rakesh Suvarna
Netbanking Team
Product Team
Email Phone Number Mobile Number
Abhishek.Tirkey@ingenico.com 9819327034
-
Ashish.Belapurkar@ingenico.com 9930061217
vandana.yadav@icicibank.com 8879769740
-
somnath.khedkar@icicibank.com 9372737316
labesh.nair@icicibank.com 022-40088757 8879440288
sandeep.indurkar@icicibank.com 022-40088325 9821839226

Technical Support
Email Phone Number Mobile Number
Abhishek.Tirkey@ingenico.com 9819327034
-
Ashish.Belapurkar@ingenico.com 9930061217
infinitydatacenter@icicibank.com 040-41012194/95, 022-62425212/13 -
pratik.durve@icicibank.com - 7715057051
ramnath.krishnamoorthy@icicibank.com 022-30455018 8879770577

Debit Card Team

Desigination Desk Number Mobile Number
Manager NA 9869086204
CM NA 9930061427
AGM NA 9820058668
DGM & GM NA 9930063063 & 9821618661

Net Banking Team

Desigination Desk Number Mobile Number
CM NA 8879440288
CM NA 9004419390
AGM NA 9930060816
DGM & GM NA 9930063063 & 9821618661

Debit Card Team

Desigination Desk Number Mobile Number
Manager NA 7506444612
CM NA 9004419390
AGM NA 9930060816
DGM & GM NA 9930063063 & 9821618661
 Mail ID
suchita.parab@icicibank.com
pawan.mantri@icicibank.com
pravin.pujari@icicibank.com
atul.kumar@icicibank.com;rakesh.suvarna@icicibank.com;

Mail ID
labesh.nair@icicibank.com
sunil.kamat@icicibank.com
rajiv.r@icicibank.com
atul.kumar@icicibank.com;rakesh.suvarna@icicibank.com;

Mail ID
niravbharat.katkoria@icicibank.com;
sunil.kamat@icicibank.com;
rajiv.r@icicibank.com;
atul.kumar@icicibank.com;rakesh.suvarna@icicibank.com;
 Address for communcation

ICICI BANK C Wing, Autumn Estate, Chandivali Road, Chandivali, Near, Mumbai, Maharashtra 400072

Address for communcation

ICICI BANK C Wing, Autumn Estate, Chandivali Road, Chandivali, Near, Mumbai, Maharashtra 400072

Address for communcation

ICICI BANK C Wing, Autumn Estate, Chandivali Road, Chandivali, Near, Mumbai, Maharashtra 400072
Sl.No. Level Official Name
1 1st Level (up to Manager) Mr. Madhav
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Shailesh G
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Ashish M
4 DGM & GM equivalent Mr. Suresh S

Sl.No. Level Official Name

1 1st Level (up to Manager) Ms. Binny D
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Sunil G
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Abhijeet Bhattacharjee
4 DGM & GM equivalent Mr. Chinmai Prabhune

Sl.No. Level Official Name

1 1st Level (up to Manager) Ms. Binny D
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Sunil G
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Amit B
4 DGM & GM equivalent Mr. Abhijeet Bhattacharjee
 Home
Desigination Desk Number Mobile Number Mail ID
Manager NA 9004045530 Madhavadas.T@rblbank.com;
AVP NA 9823915880 Shailesh.Gurao@rblbank.com;
VP NA 9910075314 Ashish.Mhadolkar@rblbank.com;
SVP NA 9987296524 Suresh.Subramaniam@rblbank.com;

Net Banking Team

Desigination Desk Number Mobile Number Mail ID
SM NA 9004045530 Binny.Dedhia@rblbank.com;
DVP NA 9823915880 Sunil.Gonsalves@rblbank.com;
VP NA 9910075314 Abhijeet.Bhattacharjee@rblbank.com;
Head NA 9987296524 Chinmai.Prabhune@rblbank.com;

Debit Card Team

Desigination Desk Number Mobile Number Mail ID
SM NA 9004045530 Binny.Dedhia@rblbank.com;
DVP NA 9823915880 Sunil.Gonsalves@rblbank.com;
VP NA 9910075314 Abhijeet.Bhattacharjee@rblbank.com;
Head NA 9987296524 Chinmai.Prabhune@rblbank.com;
 Address for communcation
RBL Bank Limited
One Indiabulls Centre, Tower 2B, 20th Floor,
841, Senapati Bapat Marg, Lower Parel West,
Mumbai – 400 013

Address for communcation

Shop No 16 & 17, Simplex Khushaangan, 82 Vijaykarwadi, S V road, Malad West, Mumbai, Maharashtra 400064

Address for communcation

Shop No 16 & 17, Simplex Khushaangan, 82 Vijaykarwadi, S V road, Malad West, Mumbai, Maharashtra 400064
 Home
Sl.No. Level Official Name
1 1st Level (up to Manager) Mr. Sandeep & Mr. Abhay C
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Mathew
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Deepnal
4 DGM & GM equivalent Mr. Sumit G

Net Banking Team

Sl.No. Level Official Name
1 1st Level (up to Manager) Mr. Sushant
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Mathew
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Hanif
4 DGM & GM equivalent Mr. Sumit G

Debit Card Team

Sl.No. Level Official Name
1 1st Level (up to Manager) Mr. Sushant
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Mathew
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Hanif
4 DGM & GM equivalent Mr. Sumit G
 Home
Desigination Desk Number Mobile Number Mail ID
Manager NA 9987022620 & 9769060846 sandip.vaje@indusind.com
AVP NA 9833085171 Mathew.Varkey@indusind.com
VP NA 9930632320 deepnal.shah@indusind.com
SVP NA 9619937160 sumitr.gupta@indusind.com

Net Banking Team

Desigination Desk Number Mobile Number Mail ID
Manager NA 9702248842 sushant.padalkar@indusind.com
AVP NA 9833085171 hanif.sayyed@indusind.com
VP NA 9833694734 Mathew.Varkey@indusind.com
SVP NA 9619937160 sumitr.gupta@indusind.com

Debit Card Team

Desigination Desk Number Mobile Number Mail ID
Manager NA 9702248842 sushant.padalkar@indusind.com
AVP NA 9833085171 hanif.sayyed@indusind.com
VP NA 9833694734 Mathew.Varkey@indusind.com
SVP NA 9619937160 sumitr.gupta@indusind.com
Address for communcation
IndusInd Bank Limited |
IBL House | Andheri (E) |
Mumbai-400059

Address for communcation

IndusInd Bank Limited |
IBL House | Andheri (E) |
Mumbai-400059

Address for communcation

IndusInd Bank Limited |
IBL House | Andheri (E) |
Mumbai-400059
 Home
Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Hrishikesh Shingote Manager
2 2nd Level (Senior Manager / Chief Manager equivalent) Sonali Thakur SM
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Umesh D VP
4 DGM & GM equivalent Mr. Arti Dhole SVP

Net Banking Team

Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Ms. Deepali Kadam
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr. Manoj Yadav
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr. Umesh D
4 DGM & GM equivalent Mr. Arti Dhole

Debit Card Team

Sl.No. Level Official Name Desigination
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent)
3 3rd Level (Department Incharge) - AGM/AVP equivalent
4 DGM & GM equivalent
 Home
Desk Number Mobile Number Mail ID Address for communcation
NA 9922232946 hrishikesh.shingote@cosmosbank.in
NA 7304787304 sonali.thakur@cosmosbank.in
NA 9763637393 umesh.datar@cosmosbank.in
NA 9011070053 arti.dhole@cosmosbank.in

Net Banking Team

Desk Number Mobile Number Mail ID Address for communcation
NA 9850945566 deepali.kadam@cosmosbank.in
NA 8879772783 Manoj.Yadav@cosmosbank.in
NA 9763637393 umesh.datar@cosmosbank.in
NA 9011070053 arti.dhole@cosmosbank.in

Debit Card Team

Desk Number Mobile Number Mail ID Address for communcation

NOT LIVE
 Home
Sl.No. Level Official Name
1 1st Level (up to Manager) S. Mohanty
2 2nd Level (Senior Manager / Chief Manager equivalent) Sanjeev Sajjan
3 3rd Level (Department Incharge) - AGM/AVP equivalent Bajrangi Kamboj
4 DGM & GM equivalent Mr. Mahabaleshwar

Technical support  for Internet Banking

Level     Name Designation
Level 1 Selva Durai Raj Manager IT
Level 1 Anwar Makandar Senior Manager IT
Level 1 Mamta Kashid Senior Manager IT
Level 2 Rajesh Joshi Chief Manager
Level 2 S. Natarajan Iyer Deputy General Manager, CBS

Technical support  for Idebit card Banking

Level     Team Contact Number
Level-1 ATM Operations 020-27802020
Level-2 ATM Switch Team 020-27802033
Level-3 CM EFT Switch 020-27802004
Level-4 AGM-DC 020-27802018
 Home
Desigination Desk Number Mobile Number Mail ID
Manager NA 9833487679 sbmum_ecs@mahabank.co.in
CM NA 9098030663 brmgr1001@mahabank.co.in
DGM NA 7620320360 bajrangi.kamboj@mahabank.co.in
GM NA 9822039280 gmrespln@mahabank.co.in

or Internet Banking
E-Mail Phone number Mobile number
pmo_interface_team@mahabank.co.in 9003300619
pmo_interface_team@mahabank.co.in 9960644222
pmo_interface_team@mahabank.co.in 8956390817
cmcbs_interface@mahabank.co,in 8956390817
dgmcbs@mahabank.co.in 8956382894

Idebit card Banking

E-mail Availablilty
atm_operations@mahabank.co.in
dcswitchteam@mahabank.co.in 10AM-5PM
cmeftswitch@mahabank.co.in 10AM-5PM
agmdc@mahabank.co.in 10AM-5PM
Address for communcation
 Home
Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Atul T. Manager
2 2nd Level (Senior Manager / Chief Manager equivalent) Kalicharan B. Senior Manager
3 3rd Level (Department Incharge) - AGM/AVP equivalent Sunil Bedekar AGM
4 DGM & GM equivalent P. K. Raot DGM

Net Banking Team

Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Ashish Jain Manager
2 2nd Level (Senior Manager / Chief Manager equivalent) Ravikant Sharma CM
3 3rd Level (Department Incharge) - AGM/AVP equivalent Lokesh Gupta AGM
4 DGM & GM equivalent Rakesh Nema DGM

Debit Card Team

Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Vinod Kumar Manager
2 2nd Level (Senior Manager / Chief Manager equivalent) Sujit Saha Senior Manager
3 3rd Level (Department Incharge) - AGM/AVP equivalent Ashok Kumar CM
4 DGM & GM equivalent Niraj Sharma DGM
 Home
Desk Number Mobile Number Mail ID Address for communcation
NA 9767278192 ach.serbom@bankofbaroda.com
NA 9082959020 Nach.serbom@bankofbaroda.com
NA 9860276808 agm.serbom@bankofbaroda.com
NA 9920913304 dzh.business.mz@bankofbaroda.co.in

Net Banking Team

Desk Number Mobile Number Mail ID Address for communcation
NA 9574299134 ASHISH.JAIN4@bankofbaroda.com
NA 9820864636 Ravikant.Sharma@bankofbaroda.com
NA 9224767169 Lokesh.Gupta@bankofbaroda.com
NA 9004716531 Rakesh.Nema@bankofbaroda.com

Debit Card Team

Desk Number Mobile Number Mail ID Address for communcation
NA 8660960735 aspire.digital@bankofbaroda.com
NA 8355975435 SUJIT.SAHA@bankofbaroda.com
NA 9920074515 Kumar.Ashok@bankofbaroda.com
NA 8850420628 Head.Digichannels@bankofbaroda.com
Sl.No. Level Official Name
1 1st Level (up to Manager) Priyanka Naik
2 2nd Level (Senior Manager / Chief Manager equivalent) Pradeep Singh
3 3rd Level (Department Incharge) - AGM/AVP equivalent Tarun Haseja
4 DGM & GM equivalent Govind V.

Net
Sl.No. Level Official Name
1 1st Level (up to Manager) Shikhar Deep
2 2nd Level (Senior Manager / Chief Manager equivalent) Arun Yewale
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr.Anand Kulkarni \ Pooja Sreejith
4 DGM & GM equivalent Mr.Salahuddin Choudhari \ Rupa Jalui

De
Sl.No. Level Official Name
1 1st Level (up to Manager) Shikhar Deep
2 2nd Level (Senior Manager / Chief Manager equivalent) Arun Yewale
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr.Anand Kulkarni \ Pooja Sreejith
4 DGM & GM equivalent Mr.Salahuddin Choudhari \ Rupa Jalui
 Home
Desigination Desk Number Mobile Number
AM NA
Manager 022-6217 5882 9833600336
AVP NA 9833441101
DVP NA 9176691141

Net Banking Team

Desigination Desk Number Mobile Number
Manager NA 9718518470
Senior Manager NA 9870296322
Senior Manager \ AVP NA 9820009182
VP NA

Debit Card Team

Desigination Desk Number Mobile Number
Manager NA 9718518470
Senior Manager NA 9870296322
Senior Manager \ AVP NA 9820009182
VP NA
 Mail ID Address for communcation
Priyanka.Naik@axisbank.com
Pradeep24.Singh@axisbank.com
Tarun.Haseja@axisbank.com
Govind.Velayudham@axisbank.com

Mail ID Address for communcation

shikhar.deep@axisbank.com
arun.yewale@axisbank.com
Anand4.Kulkarni@axisbank.com;Pooja.Sreejith@axisbank.com;
salahuddin.choudhari@axisbank.com;Rupa.Jalui@axisbank.com;

Mail ID Address for communcation

shikhar.deep@axisbank.com
arun.yewale@axisbank.com
Anand4.Kulkarni@axisbank.com;Pooja.Sreejith@axisbank.com;
salahuddin.choudhari@axisbank.com;Rupa.Jalui@axisbank.com;
Sl.No. Level Official Name
1 1st Level (up to Manager) Aniruddha Verma
2 2nd Level (Senior Manager / Chief Manager equivalent) Nitin Chorge
3 3rd Level (Department Incharge) - AGM/AVP equivalent Ajay Rajpal
4 DGM & GM equivalent Karthikeyan Venkatraman

Sl.No. Level Official Name

1 1st Level (up to Manager) Rajesh.B
2 2nd Level (Senior Manager / Chief Manager equivalent) Rohan Deshpande
3 3rd Level (Department Incharge) - AGM/AVP equivalent NA
4 DGM & GM equivalent NA

Sl.No. Level Official Name

1 1st Level (up to Manager) Rajesh.B
2 2nd Level (Senior Manager / Chief Manager equivalent) Rohan Deshpande
3 3rd Level (Department Incharge) - AGM/AVP equivalent NA
4 DGM & GM equivalent NA

Sl.No. Level Official Name

 1 1st Level (up to Manager) Trushal Kokate
 2 2nd Level (Senior Manager / Chief Manager equivalent) Amit Ovalekar
 3 3rd Level (Department Incharge) - AGM/AVP equivalent Yusuf Roopawalla

Sl.No. Level Official Name

1 1st Level (up to Manager) Namrata Singh
Rohan Despande
2 2nd Level (Senior Manager / Chief Manager equivalent)
J, Jaydithya
3 3rd Level (Department Incharge) - AGM/AVP equivalent Tapobroto Sarkar
 Home
Desigination Desk Number
Manager NA
Senior Manager NA
AVP NA
VP NA

Net Banking Team

Desigination Desk Number
Manager NA
Senior Manager NA
NA NA
NA NA

Debit Card Team

Desigination Desk Number
Manager
Senior Manager
NA NA
NA NA

NACH - Technology Team

Desigination Mobile Number
Country Technology Manager  9920209746
Head Country Technology - RB & PBWM  9987019760
CIO India and South Asia  9920178383

NACH - Product Team

Desigination Mobile Number
Manager- Payments 9640398973
8951011148
Associate Director
8828231941
Head - Personal Loans & Payments 9987500045
 Mobile Number Mail ID
7738954922 Aniruddha.Verma@sc.com
9769950126 Nitin.Chorge@sc.com
9833833639 Ajayn.rajpal@sc.com
9820418050 Karthikeyan.Venkatraman@sc.com

Mobile Number Mail ID

9952953707 rajesh@billdesk.com
8951011148 Rohan.Deshpande@sc.com
NA NA
NA NA

Mobile Number Mail ID

9952953707 rajesh@billdesk.com
8951011148 Rohan.Deshpande@sc.com
NA NA
NA NA

Mail ID
TrushalV.Kokate@sc.com
Amit.Ovalekar@sc.com
Yusuf.Roopawalla@sc.com

Mail ID
Namrata.Singh@sc.com
Rohan.Deshpande@sc.com;Jaydithya.J@sc.com
Tapobroto.Sarkar@sc.com
Address for communcation

Address for communcation

Address for communcation

 Home
Sl.No. Level Official Name
1 1st Level (up to Manager) John Paul
2 2nd Level (Senior Manager / Chief Manager equivalent) Y. Nithyanandam
3 3rd Level (Department Incharge) - AGM/AVP equivalent R, Vetrivel
4 DGM & GM equivalent N, Ganapathysubramanian

Net Banking Team

Sl.No. Level Official Name
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent)
3 3rd Level (Department Incharge) - AGM/AVP equivalent V, Anand
4 DGM & GM equivalent Madhan Kumar

Debit Card Team

Sl.No. Level Official Name
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent)
3 3rd Level (Department Incharge) - AGM/AVP equivalent V, Anand
4 DGM & GM equivalent Madhan Kumar
 Home
Desigination Desk Number Mobile Number Mail ID
Manager 044-66890113 8939945855 john.paul@citi.com
Senior Manager 044-66135249 9884210002 nithyanandam.yogeeswaran@citi.com
AVP 044-66294278 9841472672 vetrivel.r@citi.com
VP 044-66890112 9884229911 ganapathysubramanian.n@citi.com

Net Banking Team

Desigination Desk Number Mobile Number Mail ID

AVP NA 9841461026 anand.v@citi.com

VP NA 9840264473 madhan1.kumar@citi.com

Debit Card Team

Desigination Desk Number Mobile Number Mail ID

AVP NA 9841461026 anand.v@citi.com

VP NA 9840264473 madhan1.kumar@citi.com
Address for communcation

Address for communcation

Address for communcation

Sl.No. Level Official Name

1 1st Level  (up to Manager) Mr.Amarjeet

2 2nd Level (Senior Manager / Chief Manager equivalent) Mr.Vinod

3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr.Antony

4 DGM & GM equivalent Mr.Arun

 Home

Desigination Desk Number Mobile Number Mail ID

Developer-IDBI intech NA 9886588544 kumar.amarjeet@idbiintech.com;

Program.Manager- IDBI intech 022-39148089 9619557272 vinod.hotchandani@idbiintech.com;

AGM-IDBI business NA 8089075558 antony.jaison@idbi.co.in;

GM- Digital NA NA arun.aggarwal@idbi.co.in;

 Address for communcation

Corporate Center, Mumbai IDBI Towers, World Trade Center

Complex, Cuffe Parade, Colaba, Mumbai- 400005
 Home
Level Name Designation eMail
Level 1 Swapnalatha Salian Deputy Manager Swapnalatha.Salian@hdfcbank.com
Level 1 Bansi Makwana Deputy Manager bansi.makwana@hdfcbank.com
Level 2 Dhanraj Kotian Senior Manager Dhanraj.Kotian@hdfcbank.com
Level 3 Makarand Korgaonkar Senior Manager Makarand.Korgaonkar@hdfcbank.com
Level 4 Arun Krishnan Deputy Vice President Arun.Krishnan@hdfcbank.com

Technical Matrix -
Level Name Designation eMail
Level 1 Rasika Diwate Manager Rasika.Diwate@hdfcbank.com
Level 2 Taranpreet Singh Assistant Vice President Taranpreet.Singh@hdfcbank.com
Level 3 Suresh Sarangapani Deputy Vice President Suresh.Sarangapani@hdfcbank.com
Phone No. Mobile No.
022-30752027
022-30752111
9768049988
9819904164
9324280892

Phone No. Mobile No.

8975496160
9870162732
9004700021
Sl.No. Level Official Name Desigination

1 1st Level  (up to Manager) Heema Deori Manager

2 2nd Level (Senior Manager / Chief Manager equivalent) SBI NACH Center Chief Manager
 Home
Desk Number Mobile Number Mail ID

022-22151753 h.deori@sbi.co.in

022-22151862 sbi.61076@sbi.co.in
Home
Address for communication

State Bank of India, INB Dept, Ground floor,SBI Global IT Centre (GITC),Sector-11 CBD Belapur  Navi Mumbai, Maha
Sl.No. Level Official Name Desigination Desk Number Mobile Number
1 1 Abhay Ghag Deputy Manager 7045831563
2 2 Jaydeep Sadekar Senior Manager 9820463693
3 3 Nayan Vichare Vice President 9819119445
4 4 Lissy Alexander CMS Operations Head 9820932220

Ne
Sl.No. Level Official Name Desigination Desk Number Mobile Number
1 1 Netbanking Support Netbanking Support Team - -
2 2 Amar Raut Senior Production Support - 8983389108
3 3 Siddharth Hegiste Head-BTO Corporate Applications & CE - 9819509162
4 Ashutosh Upadhyay Product Owner - 9833848299
5 Kanika Verma Digital Product Team - 8447239089
6 Prasenjit Biswas Digital Product Team - 9004249222

D
Sl.No. Level Official Name Desigination Desk Number Mobile Number
1 1 Netbanking Support Netbanking Support Team - -
2 2 Amar Raut Senior Production Support - 8983389108
3 3 Siddharth Hegiste Head-BTO Corporate Applications & CE - 9819509162
4 Ashutosh Upadhyay Product Owner - 9833848299
5 Kanika Verma Digital Product Team - 8447239089
6 Prasenjit Biswas Digital Product Team - 9004249222
 NACH - Operations Team
Mail ID
Abhay.Ghag@idfcfirstbank.com;cmsachoperations@IDFCFIRSTBANK.COM;
jaydeep.sadekar@idfcfirstbank.com;
nayan.vichare@idfcfirstbank.com;
Lissy.Alexander@IDFCBANK.COM;

Net Banking Team(Product and Technical)

Mail ID
netbanking.support@IDFCBANK.COM
amar.raut@idfcfirstbank.com
siddharth.hegiste@idfcfirstbank.com
Ashutosh.Upadhyay@idfcfirstbank.com
kanika.verma@idfcfirstbank.com
prasenjit.biswas1@idfcfirstbank.com

Debit Card Team(Product and Technical)

Mail ID
netbanking.support@IDFCBANK.COM
amar.raut@idfcfirstbank.com
siddharth.hegiste@idfcfirstbank.com
Ashutosh.Upadhyay@idfcfirstbank.com
kanika.verma@idfcfirstbank.com
prasenjit.biswas1@idfcfirstbank.com
 Address for communcation

IDFC FIRST Bank,

Building no 2, 2nd Floor,
Mind space, TTC Industrial area, Mumbai - 400706

Address for communcation

IDFC FIRST Bank,
Building no 2, 2nd Floor,
Mind space, TTC Industrial area, Mumbai - 400706
IDFC FIRST Bank, C-32 G Block,
Naman Chambers, 5th Floor,
BKC, Mumbai - 400051

Address for communcation

IDFC FIRST Bank,
Building no 2, 2nd Floor,
Mind space, TTC Industrial area, Mumbai - 400706
IDFC FIRST Bank, C-32 G Block,
Naman Chambers, 5th Floor,
BKC, Mumbai - 400051
 Home
Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Ms.Smita AM
2 2nd Level (Senior Manager / Chief Manager equivalent) Mr.Rakesh Manager
3 3rd Level (Department Incharge) - AGM/AVP equivalent Mr.Vinod AVP
4 DGM & GM equivalent Mr.Omkar VP

Net Banking Team

Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Mr.Rohit Dave Product manager
2 2nd Level (Senior Manager / Chief Manager equivalent) Ms.Namrata AVP- digital payment
3 3rd Level (Department Incharge) - AGM/AVP equivalent Ms.Garima AVP-IT dept
4 DGM & GM equivalent

Debit Card Team- Not live

Sl.No. Level Official Name Desigination
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent)
3 3rd Level (Department Incharge) - AGM/AVP equivalent
4 DGM & GM equivalent
 Home
Desk Number Mobile Number Mail ID Address for communcation
HSBC, NESCO IT Park, Level
0022 45053182 NA smita.sachin.shirodkar@hsbc.co.in 10,Building No. 3,
022 61224062 9867962876 rakeshvishwakarma@hsbc.co.in Western Express Highway,
022 45053289 9930011799 vinod.mehta@hsbc.co.in Goregaon (East),
Mumbai – 400063.
0022 4505 3269 9167343368 omkarkamat@hsbc.co.in

Net Banking Team

Desk Number Mobile Number Mail ID Address
9th Floor,forNESCO
communcation
Complex,
022 61223212  8454820668 rohitdave@hsbc.co.in Building No - 3, Western
NA 9820419595 namrata.r.shukla@hsbc.co.in Express Highway, Goregaon
(East), Mumbai 400 063
022 - 61224431 9833676553 garima.a.srivastava@hsbc.co.in The Hongkong and Shanghai
Banking Corporation Limited
9th Floor, NESCO Complex,
it Card Team- Not live
Desk Number Mobile Number Mail ID Address for communcation
 Product Team
Level Name Designation E-Mail Phone Number
Level 1 Kiran M Senior Manager kiran.m@kotak.com -
Level 2 Vinit Poddar Chief Manager vinit.poddar@kotak.com -
Level 3 Amit Kr Exec VP amit.kr@kotak.com -
Level 4 Mr.Shaik CM JShaik.Davud@kotak.com NA
Level 5 Mr.Sadashiv VP Sadasivarao.Uv@kotak.com 080 - 61465585
Level 6 Mr.Satish EVP satish.jami@kotak.com NA

Technical Team
Level Name Designation E-Mail Phone Number
Level 1 Channel Support L1 Support groupchannel.appsupportit@kotak.com
Level 2 Channel Support SM Escalation SM.Channels@kotak.com
Level 3 Usha Govindan Usha.Govindan@kotak.com
Level 4 Mr.Bharath Manager Bharathkumar.Gade@kotak.com NA
Level 5 Mr.Chinmay Manager Chinmay.Ambardekar@kotak.com 022-62980685
Level 6 Mr.Mandar CM Mandar.Teli@kotak.com 022 42851248
Level 7 Mr.Ashivini VP-BSG AshviniKumar.Dave@kotak.com 022 66054866
Mobile Number
9361100927
8291285103
9820113818
9620339944
9108449171
9930070533

Mobile Number

8197048384
8976262899
NA
82913 84298
NA
 Hom
Sl.No. Level
1 1st Level (up to Manager)
2 2nd Level (Senior Manager / Chief Manager equivalent)
3 3rd Level (Department Incharge) - AGM/AVP equivalent
4 DGM & GM equivalent

Net Bankin
Sl.No. Level
1 1st Level (Product Manager)
2 2nd Level (Product Manager)
3 3rd Level (BDTS)
4 DGM & GM equivalent
5 DGM & GM equivalent

Debit Car
Sl.No. Level
1 1st Level (Product Manager)
2 2nd Level (Product Manager)
3 3rd Level (BDTS)
4 DGM & GM equivalent
5 DGM & GM equivalent
 Home
Official Name Desigination Desk Number Mobile Number
Vijay Jagtap DM 9970096295
Deepak Jangid AVP 9619355680
Amit Kaistha EVP 7045499890
Anil Santawani President 9099055995

Net Banking Team

Official Name Desigination Desk Number Mobile Number
Ramnathan V Vice President 9920761112
Aditya Shah Vice President 7042237815
Nitin Tendulkar Asst Vice President 9324732439
Pandharinath Lad President 7045650180
Vivek Venugopalan President 9867039190

Debit Card Team

Official Name Desigination Desk Number Mobile Number
Ramnathan V Vice President 9920761112
Aditya Shah Vice President 7042237815
Nitin Tendulkar Asst Vice President 9324732439
Pandharinath Lad President 7045650180
Vivek Venugopalan President 9867039190
 Mail ID
vijay.jagtap@yesbank.in
deepak.jangid1@yesbank.in
amit.kaistha@yesbank.in
anil.santwani@yesbank.in
Mail ID
ramanathan.venkitaraman@yesbank.in
aditya.shah@yesbank.in
nitind.tendulkar@yesbank.in
pandharinath.lad@yesbank.in
vivek.venugopalan@yesbank.in
Mail ID
ramanathan.venkitaraman@yesbank.in
aditya.shah@yesbank.in
nitind.tendulkar@yesbank.in
pandharinath.lad@yesbank.in
vivek.venugopalan@yesbank.in
Address for communcation
YES Bank Ltd
One International Centre
Tower 2, Senapati Bapat
Marg, Prabhadevi,
Mumbai - 400013
Address for communcation
YES Bank Ltd
One International Centre
Tower 2, Senapati Bapat
Marg, Prabhadevi,
Mumbai - 400013
Address for communcation
YES Bank Ltd
One International Centre
Tower 2, Senapati Bapat
Marg, Prabhadevi,
Mumbai - 400013
Home

Escalation Level Name Designation E-mail id

Anju R Nair Officer anjurn@federalbank.co.in;
Level-1
Anil Vishnu B Manager  anilvb@federalbank.co.in;
Level-2 Aluru Sasank Senior Manager  alurusasank@federalbank.co.in;
Level-3 Yogyanath V Pai Deputy Vice President-II  yogyanathpai@federalbank.co.in;

Technical Team

Escalation Level Name Designation E-mail id

Level-1 Mounika Divamdinna Officer  mounika@federalbank.co.in;
Level-2 Indu C S Senior Manager  inducs@federalbank.co.in;
Level-3 Reji C Valayil Deputy Vice President-II  rejic@federalbank.co.in;
 Contact No
9746249802
8590809169
7012630780
7738109566

Contact No
8639793707
8848452745
8547727357
Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Team DL NA
2 2nd Level (Senior Manager / Chief Manager equivalent) Amrish Sharma Deputy Manager
3 3rd Level (Department Incharge) - AGM/AVP equivalent Anil Yella DGM
4 DGM & GM equivalent Anand Bhatnagar AVP

Net B
Sl.No. Level Official Name Desigination
1 1st Level (up to Manager) Team DL NA
2 2nd Level (Senior Manager / Chief Manager equivalent) Amrish Sharma Deputy Manager
3 3rd Level (Department Incharge) - AGM/AVP equivalent Anil Yella DGM
4 DGM & GM equivalent Anand Bhatnagar AVP
 Home
Desk Number Mobile Number Mail ID
NA NA JPB.FinacleAppSupport@ril.com
02279657559 8901359913 Amrish1.Sharma@ril.com
02279640116 9326716014 Anil.Yella@ril.com
02279640011 7738379955 Anand.R.Bhatnagar@ril.com

Net Banking Team

Desk Number Mobile Number Mail ID
NA NA JPB.FinacleAppSupport@ril.com
02279657559 8901359913 Amrish1.Sharma@ril.com
02279640116 9326716014 Anil.Yella@ril.com
02279640011 7738379955 Anand.R.Bhatnagar@ril.com
 Address for communcation

5th Floor, D-Wing, TC-22, Reliance Corporate Park, Ghansoli, Navi Mumbai - 400701

Address for communcation

5th Floor, D-Wing, TC-22, Reliance Corporate Park, Ghansoli, Navi Mumbai - 400701
 NACH TEAM
Sl.No. Level Official Name
1 1st Level (up to Manager) A HARI PRASAD
2 2nd Level (Senior Manager / Chief Manager equivalent) V VINOD KUMAR
3 3rd Level (Department Incharge) - AGM/AVP equivalent TJN RAMESH KUMAR
4 DGM & GM equivalent M RAGADEESWARA RAO

Net Banking Team

Sl.No. Level Official Name
1 1st Level (up to Manager) M V CHARAN KUMAR
2 2nd Level (Senior Manager / Chief Manager equivalent) M RAGHAVENDRA
3 3rd Level (Department Incharge) - AGM/AVP equivalent TJN RAMESH KUMAR
4 DGM & GM equivalent M RAGADEESWARA RAO

Debit Card Team

Sl.No. Level Official Name
1 1st Level (up to Manager) B L SRAVANTHI
2 2nd Level (Senior Manager / Chief Manager equivalent) M RAGHAVENDRA
3 3rd Level (Department Incharge) - AGM/AVP equivalent TJN RAMESH KUMAR
4 DGM & GM equivalent M RAGADEESWARA RAO
 NACH TEAM
Desigination Desk Number Mobile Number
Manager --- 7382633823
Senior Manager --- 7382633824
Chief Manager 08562-244018 9490158005
General Manager 08562-259158 9164004716

Net Banking Team

Desigination Desk Number Mobile Number
Assistant Manager --- 9491308313
Senior Manager --- 9490158427
Chief Manager 08562-244018 9490158005
General Manager 08562-259158 9164004716

Debit Card Team

Desigination Desk Number Mobile Number
Manager --- 7382600206
Senior Manager --- 9490158427
Chief Manager 08562-244018 9490158005
General Manager 08562-259158 9164004716
 Mail ID
rtgsneft@apgb.in
apgbdit@apgb.in
apgbdit@apgb.in
gm4@apgb.in

Mail ID
apgbdit@apgb.in
cardcentre@apgb.in
apgbdit@apgb.in
gm4@apgb.in

Mail ID
apgbdit@apgb.in
cardcentre@apgb.in
apgbdit@apgb.in
gm4@apgb.in
 NACH - Operations Team
Sl.No. Level Official Name Desigination Desk Number

1 1 Prashant Naik Officer 022-4938 4542

2 2 Deepak Pillai Senior Officer 022-4938 4545
3 3 Gunapal Shetty Senior Associate 022-4938 4541

Net Banking/Debit Card Team(Produ

Sl.No. Level Official Name Desigination Desk Number
1 Business Contact-Level-1 Bhawani Singh AVP
2 Business Contact-Level-2 Chintan Chheda VP
3 Business Contact-Level-3 Anthony ESTHAKKU SVP

Net Banking/Debit Card Team(Tech

Sl.No. Level Official Name Desigination Desk Number
 1  I  Prasanna Shetty  Sr. Associate
 2  II Omkar PHADNIS Analyst
3   III  Vinit DHURI  Sr. Associate
 NACH - Operations Team
Mobile Number Mail ID

9594218856 prashantnaik@dbs.com
9769838136 deepakpillai@dbs.com
9867903474 gunapalshetty@dbs.com

Net Banking/Debit Card Team(Product)

Mobile Number Mail ID
9167499773 bhawani@dbs.com
9920222948 chintanchheda@dbs.com
9819286192 anthonyesthakku@dbs.com

Net Banking/Debit Card Team(Tech)

Mobile Number Mail ID
 9082937481 / 7506937794 prasannas@dbs.com
9920113143 omkarphadnis@dbs.com
 9820986883 vinitdhuri@dbs.com
 Address for communcation

Address for communcation

DBS Bank, 16th Floor Express tower, Nariman Point 400021

Address for communcation

 Express Tower, 1st Floor, Nariman Point

 NACH TEAM
Sl.No. Level Official Name Desigination Desk Number Mobile Number Mail ID
1 1st Level (up to Manager) Yogita Patil Sr. Clerk 022-25273117 7303054433 patil.yb@cnsbank.com
2 2nd Level (Senior Manager / Chief Manager equivalent) Pallavi Savant Manager 022-25273227 9967604234 savant.pv@cnsbank.com
3 3rd Level (Department Incharge) - AGM/AVP equivalent D. D. Gaikwad EDP Manager 022-25276109 9867531449 gaikwad.dilip@cnsbank.com
4 DGM & GM equivalent V. H. PATIL General Manager 022-25276108 9867531439 patil.vh@cnsbank.com

Net Banking Team

Sl.No. Level Official Name Desigination Desk Number Mobile Number Mail ID
1 1st Level (up to Manager) NA
2 2nd Level (Senior Manager / Chief Manager equivalent) NA
3 3rd Level (Department Incharge) - AGM/AVP equivalent NA
4 DGM & GM equivalent NA

Debit Card Team

Sl.No. Level Official Name Desigination Desk Number Mobile Number Mail ID
1 1st Level (up to Manager) Vinay Suryawanshi Clerk 022-25276109 9769112246 suryawanshi.vinay@cnsbank.com
2 2nd Level (Senior Manager / Chief Manager equivalent) Vaibhav Shinde Officer 022-25276109 9867722977 shinde.vaibhav@cnsbank.com
3 3rd Level (Department Incharge) - AGM/AVP equivalent D. D. Gaikwad EDP Manager 022-25276109 9867531449 gaikwad.dilip@cnsbank.com
4 DGM & GM equivalent V. H. PATIL General Manager 022-25276108 9867531439 patil.vh@cnsbank.com