ASSIGNMENT 2

MIDTERM
SHANINE JANE DINONG
BSA 201

D I S C U S S T H E H O U S E O F Q U A L IT Y

House of Quality can be characterized as the most helpful, simple, and

straightforward instrument used to change over the client needs into technical
descriptors for the firm.

House of Quality understand customer needs and desires, understand the

priorities of the customer , translate customer desires into goals & technicalities
and such.

GIVE EXAMPLE.

HOUSE OF QUALITY OF SMARTPHONE

hhttps://www.lucidchart.com/documents/editNewOrRegister/2f17caa8-854b-44e9-8bae-17484748ff3b?
anonId=0.47d2c1a417fd8af8f7a&sessionDate=2022-03-30T02%3A37%3A50.742Z&sessionId=0.6ae0155817fd8af8f7a

https://www.lucidchart.com/blog/qfd-house-of-quality
EXPLANATION:

1. Add customer needs and ratings 2. List design requirements

Most important customer needs Horizontally above the relationship

based on your research for matrix, add design requirements for
example: the product, such as weight, cost of

Size production, and operating system.

Lightweight

Easy to use
Reliable
Cheap
3. Weigh the relationship between
Big screen
customer needs and design
Long-lasting battery
requirements
High-quality camera

And rate how important each of

the requirements are on a scale of

1 to 5. Identify how strongly each of the
design parameters affects the
customer need. Use the following
symbols:
EXPLANATION:

4. Complete the correlation matrix 5. Add competitor research

The correlation matrix will

Finally, the competitive
determine how design
assessment shows how
requirements help and hinder
companies currently rank for
each other.

each of your customers’ needs so

Above each design requirement, you can determine what has
you’ll mark whether it’s better been overlooked and how you
for the feature to be lower (down can gain the advantage of your
arrow) or higher (up arrow). competition.
 Discuss its relationship to customer satisfaction

House of quality is used to achieved high

understand of customer satisfaction. By using this
kind of method it will effectively meet customers
needs and facilitate better decision making. It
reduces the uncertainty involved in product and
process design.