Olivette, Missouri 63132 Mobile: 314-973-8883 bgbcebae@westpost.net SUMMARY OF QUALIFICATIONS RESULTS-ORIENTED ACCOUNTING PROFESSIONAL with extensive Accounts Receivable expe rience and proven track record in implementing and improving business processes within a team- oriented environment. Well organized, focused, thorough and detai led oriented. Proven strengths in meeting goals and producing bottom line team e fforts through excellent interpersonal, motivational and communication skills. Supervisory Training Recruiting Team Buildi ng/Mentoring Customer Relations Problem Solving Oral/Written Communication Manage Conflict SAP and CODA Implementation Outlook, Excel, SAP Version R/3 Enterprise, Coda and Oracle financial sy stems PROFESSIONAL EXPERIENCE SARA LEE CORPORATION - EARTH CITY, MISSOURI 5/2010-8/2010 Collection Specialist -National Accounts Managed twelve top accounts including Wal-Mart, Albertsons and Food Lion. Monito red past due accounts and high risk accounts weekly, taking appropriate collecti on action when necessary. Achieved given goal, of bringing said accounts back in good standing in a timely manner. * Monitored high risk accounts working closely with customers to achieve on time payment. * Weekly balancing and reporting, tackling 30-60-90 day past due buckets with we ekly follow up. * Organized and prioritized research and resolution of customer issues and claim s, ensuring accuracy and up to date information regarding account activity. * Provided daily, copies of invoices and proof of delivery receipts to customers for immediate payment. * Developed, repaired, maintained and improved account relationships. * Retained relationships and contact with multiple teams across the Sara Lee Fre sh and Foods Division including: Bakeries, Cash Application, Deduction Management, and EDI Support . SARA LEE CORPORATION - EARTH CITY, MISSOURI 12/2008-4/2010 Deduction Analyst -Central Wholesale Accounts Facilitated the front-end deduction process for 30 top retail accounts including Associated Wholesale Grocers and Sherwood Foods. Reduced the unidentified deduc tion count in the 30-60-90 day buckets from 200 to zero, with a dollar value of over $300K within the first four months of employment, while maintaining current status on all new incoming deductions. Assigned the back-end deduction resolut ion process as a direct result for two additional accounts. * Reviewed and coded new deductions daily. * Attached check remittance advice, searched for back up, and scanned back up if present. * Provided a Type, Reason, Business Unit, and assigned deduction responsibility. * Collected, organized, and retained required documentation from customers. Ens ured required documentation was retained as deductions were closed. * Contacted sales, brokers, and customers in an effort to collect the required d ocumentation for processing. * Executed follow up activity and final deduction review for deductions taken by assigned accounts. * Managed Promotional and Non-Promotional deduction types. * Retained relationships and contact with multiple teams across the Sara Lee Foo ds organization including: Cash Application, Credit, Customer Service, Lost & Damaged Produc t staff. * Provided six weeks training to Manila counterpart as part of a special assignm ent in the outsourcing of the Deduction Analyst position. PANERA BREAD COMPANY, LLC - ST. LOUIS, MISSOURI 3/31/2008 - 11/14/2008 Working Manager, Accounts Receivable Empowered to help build sound structure, implementing policies and procedures wi thin Accounts Receivable to provide accurate generation of invoices and cash app lications for internal and external customers. Retained highly skilled, results driven associates able to provide impeccable customer service and support to 1, 200 company-owned and franchise-operated bakery cafe's in 40 states and Canada. * Supervised two full time associates and five temporary staff members, while cr eating a pro-active atmosphere fostering new and creative ideas and future leadership potential. * Oversaw collections, cash application, billing and franchisee sweep functions, ensuring all were processed in a timely and accurate manner. * Set up and maintained all approved House Accounts for Panera and Paradise Bake ry Cafe's. * Researched and resolved all cafe and customer House Account billing and paymen t issues. * Managed and maintain House Account aging reports and monthly customer statemen ts distributed to cafe General Managers, area Directors and House Account customers. * Enforced and monitored procedures and policies governing House Account activit y. * Heavy customer service interaction between customers, cafe General Managers an d area Directors. * Built solid and positive relationships through commitment of consistency and i mmediate response to inquiries and a resolve to open issues. ENERGIZER BATTERY COMPANY - ST. LOUIS, MISSOURI 1986-9/2007 Manager, Revenue Management (2000-9/2007) Recognized as developing highly skilled, results driven, dedicated and spirited team members, demonstrated through effective leadership. Encouraged and implemented process im provements meeting department goals and key objectives. Maintained the integrity of Trade R eceivables. * Oversaw production of cash application and deduction handling with five direct reports. * Processed daily/monthly balancing of Trade Receivables Lock Box deposits, Wire Transfers and EFT transmissions. * Prepared month end cash receipts report reconciled to General Ledge and Treasu ry Departments. * Researched and resolved all misapplications, unapplied cash and customer dispu tes, working closely with Supply Chain and Credit Departments to achieve improved performance and quality control.
Supervisor, Accounts Receivable (1994-1999)
Integrated team player concept to expand associate roles and participation in de cision making process. Created a 48 hour turn around time for check application, eliminating overtime. * Interviewed, hired, coached and mentored diverse Accounts Receivable team. * Supervised team of five averaging over 10K in check remits and 150MM to 160MM in cash receipts monthly. * Provided direction, guidance and assistance in the daily functions of cash app lication, account resolution, customer service, procedures and policies. * Encouraged associate ownership and accountability of job functions and team pr ojects, enhancing growth and development, team participation and interaction with all levels o f management. * Maintained daily and monthly balancing of Trade Receivable Ledgers. Prepared m onthly Accounts Receivable Reconciliation Report reconciled to General Ledger. * Processed department journal entries. * Set Up and maintained Financial EDI customers. Secured passwords, verified tra nsmission of funds and data coming into Accounts Receivable. Worked closely with customer s, EDI support groups, Treasury and Financial Institutions. * Recognized for outstanding performance during a leave of absence by A/R Manage r. Senior Accounts Receivable Associate (1986-1994) Collaborated with Accounts Receivable Manager, Systems, and Financial Institutio ns to modernize the cash application process. Implemented an auto cash program resulting in impr oved on time delivery, a significant reduction in overtime, and a cost saving of over 100K. * Recorded, balanced and reconciled eleven Trade Receivable ledger accounts. * Balanced cash receipts averaging 8MM daily. * Researched and resolved customer disputes, unapplied cash, and A/R misapplicat ions. * Processed department journal entries. * Prepared month end closing figures for department Manager. * Trained and assisted A/R associates in cash application. * Supervised department during CODA system conversion in 1993. Duties included m aintaining present work flow, oversaw area of cash application ensuring on time deliver y and meeting month end closing schedules. Delegated work flow and projects, provided direction and guidance to associates, responsible for all decision making during this period. Promoted to Supervisor as a direct result. EDUCATION Courses Taken: Business Administration, Applied Accounting, Psychology St. Louis Community College at Florissant Valley - Florissant, Missouri Organizations: Advisory Board Member for KM2 shoes Compassion International - Child Sponsor