RICARDO T.

DIAZ SANTIAGO
CELEBRATION, FL * TEL 321.402.7740 * rdbf9b42@westpost.net

REAL ESTATE, CONSTRUCTION, & FINANCIAL LEADERSHIP

Accomplished Business Leader with more than a decade of real estate operations,
property/project management and lending expertise. Consistent history of identif
ying, negotiating, and executing lucrative multi-million dollar real estate proj
ects through comprehensive business development, marketing, and management strat
egies. Streamlines and automates processes to generate timely and meaningful man
agement information. Adept at developing teams, processes, and methodologies to
reorganize and revitalize operations, increase revenues, and enhance profit perf
ormance. Fluent in English and Spanish.
* Sources, analyzes, selects, and negotiates real estate transactions, following
pre-established criteria.
* Collaborates with project consultants including architects, engineers and cont
ractors in site plan and building design and construction.
* Strong sales skills and proven ability to cultivate ongoing client, vendor, an
d partner relationships.
* Wide-ranging knowledge in the commercial real estate lending industry as Vice
President.
* Honored with the 2007 Sales & Marketing Executives Association's Distinguished
Executive in the Construction Industry Award.
KEY QUALIFICATIONS

Business Development
Contract Management
Financial Management
Human Resources
Marketing & Sales
Mergers & Acquisitions
Needs Assessment
Negotiation Strategies
Operations Management
Outsourcing
Quality Control
Relationship Management
Risk Management
Sales Management
Strategic Planning

CAREER HIGHLIGHTS
Landmark Developments, Inc., Mayaguez, Puerto Rico
2007 - 2010
Acquires and develops mid-scale, multi-family residential developments on the we
st coast of Puerto Rico.
PRESIDENT. Headed site selection, negotiation, and acquisition, as well as all a
spects of development project management, including architectural, environmental
, and engineering. Conceived and implemented development concepts through market
and feasibility analysis. Administered marketing and branding campaigns and col
lateral to include print, online, and digital. Led numerous company functions in
volving risk management, administration, P&L, budgeting, accounting, payroll, hu
man relations, and time management to ensure efficient operations. Handled clien
t, lender, and consultant relations, as well as negotiation of contracts for spe
cialized and construction services. Liaised with government officials during the
entitlement and permitting process. Developed new business prospects through so
urcing, due diligence, market assessment, and leveraging of government programs
and incentives.
Key Highlights
* Identified, evaluated, and closed land acquisition contracts totaling $3M in t
hree years; obtained multiple project approvals with cost-effective development
conditions from local and federal regulators.
* Oversaw construction proposals to reduce construction expenses by 22% without
impacting quality.
* Generated significant funding for business operations and AD&C in declining le
nding market.
* Controlled multi-family project developments worth $28M within timeline and bu
dget constraints.
Milestone Project Management, Inc., Mayaguez, Puerto Rico
2007 - 2010
Manages daily operations of multi-family residential projects to ensure quality,
maintenance, and financial control.
PRESIDENT. Directed a wide variety of operational roles including personnel mana
gement and evaluation, human relations, training and development, policy develop
ment, brokering and supervision of maintenance contracts, capital improvement, p
roperty compliance, tenant inspection, relations and collections, and records ma
nagement. Collaborated with CPAs and legal counsel to facilitate required docume
ntation for auditing and legal inquiries.
Key Highlights
* Demonstrated superior property management expertise with control of four multi
-family projects containing 225 units worth $30M, and preserved delinquency rati
ng below 3% of revenue.
* Effectively managed capital improvement costs through preventative maintenance
programs.
Westernbank P.R., Mayaguez, Puerto Rico 2005 - 2007
Operated formerly as the second largest bank in Puerto Rico with $17B in assets
and 47% of the commercial lending market.
VICE PRESIDENT, COMMERCIAL REAL ESTATE LENDING. Underwrote and authorized commer
cial real estate loans/collateral throughout all bank regions; generated reports
outlining loan performance. Established and cultivated key lending relationship
s, and ran loan officer team comprised of AVPs, credit managers, and credit anal
ysts in bank compliant loan origination and underwriting. Supervised loan disbur
sements for construction loans with administrative officers and inspection engin
eers that ensured quality and protection of lending investment. Presented select
ed credit facilities to Senior Lending Committee (SLC) consisting of company dir
ectors, chairman of the board, and executive officers. Strategized with attorney
s in a broad spectrum of residential and commercial loan documents to ensure con
sistency with bank policies.
Key Highlights
* Led SLC approval of $225.3M and closing of $197.5M in new loans.
* Analyzed $309.8M in loans for compliance with underwriting guidelines and reje
cted loan approval.
* Selected to initiate process improvement throughout the construction loan depa
rtment to consolidate operations of commercial real estate loans; envisioned and
executed new operational procedures.
Rio-Mar Developers & Contractors Co., Inc., Mayaguez, Puerto Rico
2001 - 2005
Acquires and develops mid-scale multi-family residential developments on the wes
t coast of Puerto Rico.
VICE PRESIDENT OF DEVELOPMENT. Identified, assessed, and brokered land purchases
to build profitable residential development pipeline. Formulated cash flow anal
ysis, loan projection schedules, and feasibility studies, and directed sales and
marketing functions. Partnered with architects and engineers to plan project co
nceptual design and entitlement/permitting timeline. Organized, ran, and reviewe
d construction work to comply with timeline and budget projections.
Key Highlights
* Oversaw development, entitlement and permitting process, construction procurem
ent and sales and marketing for $10M multifamily development project.
* Conducted due diligence on multiple business development initiatives, with the
successful integration of new multifamily developments worth $16M, to project p
ipeline.
* Managed full construction activities for multifamily developments.
Estancias del Oeste Co., Inc., Mayaguez, Puerto Rico
1997 - 2001
Acquires and develops mid-scale multi-family residential developments on the wes
t coast of Puerto Rico.
PROJECT MANAGER. Led development and construction activities for two residential
real estate developments containing 137 multi-family units with costs of $14.8M
and value of $18.5M. Headed general contractor tasks to meet deadlines, quality
standards, and future owner maintenance requests. Participated in buyer closing
s together with bank and borrower lenders and attorneys.

Key highlights
* Oversaw development, entitlement and construction and sales and marketing for
portfolio projects.
* Led contract negotiations and contract management for tasks such as constructi
on and inspection.
* Monitored construction progress, quality standards, and compliance with plans
and specifications.
* Managed contractor's payment applications and change order applications.

EDUCATION | PROFESSIONAL DEVELOPMENT

BACHELOR DEGREE * BUSINESS ADMINISTRATION/FINANCE
Interamerican University of Puerto Rico and University of Central Florida
SPECIALIZED TRAINING
Puerto Rico Board of Realtors Real Estate Sales Education; Managing Complex Cons
truction Law Issues; Practical Guide to Zoning and Land Use; Construction Change
Orders; 2007 Changes to AIA Contract Documents; Commercial Leases: Incorporatin
g Key Operational Provisions and Documents; Tackling Construction Contract Perfo
rmance Delays
PROFESSIONAL AFFILIATIONS
Institute of Real Estate Management; National Association of Home Builders; Home
Builders Association of P.R.; Western Developers Association; Chamber of Comme
rce (West, P.R.); Sales & Marketing Executives Association