Randall G.

Rice
70 Highland Drive
Rio Vista, California 94571
(415) 612-7304
Email: rrbc73e0@westpost.net

Experience
HOTEL MANAGER JULY 2006 -PRESENT
Ryde Hotel and Event Center Walnut Grove, Californi
a
Directly responsible for all guest related operations at this historical art de
co hotel and event center. Managed Front Desk, Reservations, and Housekeeping De
partments . Worked closely with the owner in effort to upgrade guest amenities a
s well as acting as the liaison to all departments to ensure total guest satisfa
ction. Responsible for purchasing of supplies and special event advertising.

Front Office Manager October 1998 - March 2006

Handlery Union Square Hotel San Francisco, California
Oversee all front office operations to ensure profitability. Control costs and
quality standards to provide total guest satisfaction. Managed and motivated tw
o Assistant Managers, as well as the Front Desk, Telephone, Bell, and Concierge
Departments with a combined population of 30 employees. Directly responsible fo
r the daily supervision which includes; staffing, training, visual monitoring of
employee performance, to ensure adherence to all service and productivity stand
ards. Forecasted department budget to maximize revenue assuring compliance to al
l procedures and policies. Utilizing extensive customer service training, impro
ved departmental guest approval rating to 98%. Nominated: 2002 Manager of the Y
ear.
Extensive knowledge of CSS computer systems.

Interim Executive Director of Housekeeping

Managed all aspects of the hotel housekeeping department. This included the sup
ervision of an Assistant Executive Housekeeper, as well as a staff of over 40 em
ployees. Directly involved in the daily routine of scheduling, training, and m
otivation of all employees. Collaborated with other hotel departments to success
fully complete and implement special hotel projects and specialty assignments.
ASSISTANT FRONT OFFICE MANAGER
Supervision of all Front Desk Clerks, Communications, and Bell Staff at this fam
ily owned hotel. Directly responsible for attending to guest needs, providing s
upport and motivation to staff as well as other departments to secure smooth ope
rations.

SALES CONSULTANT SEPTEMBER 1997 - OCTOB

ER 1998
Macy's West San Francisco, California
Proven sales achiever in the most highly competitive and world's largest women's
shoe department. Effective merchandising skills. Compiled extensive repeat cl
ientele by offering excellence in customer service.
ASSISTANT FRONT OFFICE MANAGER / CONCIERGE NOVEMBER 1995 - SEPTEMB
ER 1997
Campton Place Hotel San Francisco, California
Directly responsible for the guest related operations at this four-star, luxury
hotel. Successfully oversaw the selection, training, and motivation of 25 emplo
yees from various departments including; Front Desk, Communications, Reservation
s, and Valet staff. Managed the daily planning of activities, tours, reservatio
ns, and special requests for an exclusive clientele.
Extensive knowledge of HIS computer systems.

FRONT DESK CLERK FEBRUARY 1995 - NOVEMB

ER 1995
Huntington Hotel San Francisco, California
Administered all aspects of the registration process at this four-star, luxury h
otel. Maintained, audited, and researched all accounting records for guests and
groups. Extended excellent customer service experience to all guests.
Extensive knowledge of Encore computer systems.

ASSISTANT MANAGER NOVEMBER 1989 - FEBRUAR

Y 1995
Fairmont Hotel San Francisco, California
Successfully managed all guest related operations at this world famous 600 room
luxury hotel. Effective leadership abilities including the selection, training
and motivation of a staff of 30, ensuring the adherence to a union contract. Pr
ovided superior customer service. Maintained accounting records and provided a c
urrent and balanced output. Successfully coordinated all operations and service
s between all departments, sales, and group planners. Developed and implemented
a new organized VIP and group check-in process.
NIGHT MANAGER
Professionally managed all aspects of this luxury hotel. Integrated the audit r
esponsibilities for accounting and computer record maintenance. Involved in all
realms of the registration process.
Extensive knowledge of Logistics computer systems.

Education
Certified Travel Agent Year Attended (1984)
San Francisco School of Travel San Francisco, California
Successfully completed seminars in the following areas: Supervisory, Leadership,
Standards, and Train the Trainer.