Best Enterprises ISO 9001:2015

Quality System Procedure

PROCEDURE FOR CONTROL OF NON-CONFORMING OUTPUT

Procedure No: BE/PRO/03 Rev No: 1.0 Rev. Date: 11/06/2019

1. SCOPE

This procedure covers the detection of non-conforming products within Best Enterprises
operations and taking the necessary corrective or preventive action to avoid unintended
use or delivery.

2. PURPOSE

The purpose of this procedure is to ensure that outputs that do not conform to their
requirements are identified and controlled to prevent their unintended use or delivery.

3. REFERENCE DOCUMENTS

3.1 Best Enterprises Quality Manual,

3.2 Public Procurement and Disposal Act,2015
3.3 Best Enterprises Strategic Plan

4. TERMS & DEFINITIONS

4.1 CEO – Chief Executive officer

4.2 MR –  Management Representative
4.3 NCP –  Non-conforming product
4.4 SOP  – Standard Operating Procedure
4.5 Non-Conformity – Non-fulfillment of requirement.

5. RESPONSIBILITY AND AUTHORITY

5.1 Chief Executive officer

1. Appoint the disposal committee members.
2. Authorize disposal of non-conforming products.
3. Overall responsibility for determination of appropriate disposition method for non-
conforming product.

5.2 Departmental Heads /Stores Officer /Other Staff

1. Responsible for control of the non-conforming products in their unit.

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

Confidential: For Internal Use Only Page 1 of 3

 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR CONTROL OF NON-CONFORMING OUTPUT

Procedure No: BE/PRO/03 Rev No: 1.0 Rev. Date: 11/06/2019

6. DETAILS OF PROCEDURE
6.1 Detection of Non Conformity
6.1.1 Non-conforming products are detected through any of the following activities:-
 Protocol and manuscript review.
 Inspection and testing.
 Customer feedback and complaints handling.
 Quality audits.
 Procurement process.
 Service delivery.

6.1.2 Identify/label and quarantine the non-conforming products.

6.1.3 BEST ENTERPRISES shall deal with non-conforming outputs in one or more of the
following ways:
1. Correction
2. Segregation, containment, return or suspension of provision of products and services;
3. Informing the customer;
4. Obtaining authorization for acceptance under concession.

6.1.4 Where non-conformity is detected during processing, it is suspended until action is

taken to eliminate the detected non-conformity.

6.1.5 Where non-conformity is detected in protocols and manuscripts, it is referred back

for effecting of suggested corrections or rejected outright.

6.1.6 Where non-conformity is detected during handling/delivery further

processing/delivery will be suspended until action is taken to eliminate the cause of the
non-conformity.

6.1.7 Non-conforming products detected during quality audits or inspections are recorded
on corrective action request forms as non-conformity.

6.1.8 Where a concession is allowed on supply or receipt of a product that does not certain
specifications/characteristics a concession form is filled.

6.1.9 The relevant process owner shall review and investigate the non-conformance.
NOTE 1: All non-conformances shall be closed out without undue delay.

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

Confidential: For Internal Use Only Page 2 of 3

 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR CONTROL OF NON-CONFORMING OUTPUT

Procedure No: BE/PRO/03 Rev No: 1.0 Rev. Date: 11/06/2019

7. RETAINED DOCUMENTED INFORMATION

7.1 Corrective Action Request Form QMS F001

8. ANNEXES

9.1 Process Flow Chart

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

Confidential: For Internal Use Only Page 3 of 3