Procedure For Corrective Action-17020

Doc Number: GTSL/QP/06
Revision: 00
GTS Management System (GTSMS) Doc Type: Quality Procedure
Quality Procedure Author/Owner: Julius Ondijo
Effective Date: 01/1/2022
Review Date: November,2022
Review Due Date: Nov,2024
Number Pages: Page 1 of 6
Approved by: Godfrey Walala
: PROCEDURE FOR CORRECTIVE ACTION
AUTHORIZED BY: MANAGING DIRECTOR

NAME: Geofrey Walala
SIGNATURE:
DATE:20th September,2023
DOCUMENT CONTROL:
COPY NO: 1 ISSUED TO: Operation manager (Technical manager)

Revision: 00
Amendment Record Sheet

Date Clause Summary of change Revision No. Approved by
0. Distribution list
0.1 Managing Director GTSL
0.2 Technicians
Table of Contents
0. Distribution list..................................................................................................... 2
1.0 Purpose............................................................................................................... 3
2.0 Scope.................................................................................................................. 3
3.0 Reference............................................................................................................. 3
4.0 Terms and abbreviations......................................................................................... 3
5.0 Responsibilities..................................................................................................... 3
6.0 Procedure............................................................................................................ 3
6.1 Corrective Actions............................................................................................... 3
6.2 Implementation and Effectiveness.........................................................................4
7.0 Records............................................................................................................... 4
Appendix 1- Corrective Action Request Form GTSL/QP/06/CAR..............................................5
Revision: 00
1.0 Purpose
This document establishes the process to identify, correct and prevent the cause(s) of existing or
potential nonconformities. This procedure details the process of handling both existing and potential
nonconformities with the aim of preventing occurrence and recurrence.
2.0 Scope
This procedure is applicable to all operations of GTSL.
3.0 Reference
3.1 GTSL Quality Manual

3.2 ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing
inspection
4.0 Terms and abbreviations
4.1 GTSL – Gokhan $ Masterspace Joint venture

4.2 QA – Quality Assurance.
4.3 NC- Nonconformity(s).
4.4 QM – Quality Manager.
4.5 CAR – Corrective Action Request.
4.6 CAPA-Corrective Action Preventive Action.
4.7 Correction – Immediate action taken to eliminate/correct nonconformity.
4.8 Corrective action- Action taken to eliminate the cause(s) of an existing nonconformity, defect, or
other undesirable situation in order to prevent recurrence. This action addresses the root cause of
the nonconformity.
5.0 Responsibilities
5.1 All staffs are responsible for compliance with this procedure.
5.2 The Managing Director is responsible for approving this procedure.
5.3 The Quality Manager is responsible for the implementation and review of this procedure.
Revision: 00
6.0 Procedure
6.1 Corrective Actions
6.1.1 When a nonconformity occurs, the quality manager shall take immediate action to
control and correct it and address the consequences in liaison with the respective
personnel in the impacted area.
6.1.2 The quality manager shall evaluate the need for action to eliminate the cause of the NC,
in order that it does not recur or occur elsewhere, by:
a) reviewing and analysing the NC;
b) determining the causes of the NC;
c) determining if similar NC’s exist, or could potentially occur;
6.1.3 The proposed action shall be reviewed for appropriateness and completeness by the
quality manager.
6.1.4 If the plan is either inadequate or not appropriate, it shall be returned to the responsible
staff member for modification.
6.1.5 If the plan is complete and appropriate, the suggested actions shall be approved and
returned to the assigned staff member for execution. The action should eliminate the root
cause(s).
6.1.6 The plan shall be executed to eliminate the root cause(s) of the nonconformity.
6.1.7 The target closure date shall be proposed and agreed upon with the Quality Manager.
6.1.8 This shall be done within a month from the date the NC was identified.
6.1.9 The Quality Manager Manager shall indicate on the NC form if the action is fully, partially
or not closed.
6.1.10 If the action is not fully closed, the Quality Manager shall return the form to the source
for further actions as appropriate.
6.2 Implementation and Effectiveness
6.2.1 The corrective or preventive action shall be reviewed in the next internal audit and
discussed in the next management review meeting to verify its effectiveness.
6.2.2 If the corrective or preventive action is not effective, the nonconformity form shall be
returned to the staff member responsible for review of the appropriate action.
6.2.3 If corrective or preventive action is effective, the relevant sections of the non-conformity
form shall be filled.
6.2.4 The risk register, GTSL/QM/RISKS shall be updated, and opportunities determined
during planning, if necessary including making changes to the management system.
6.2.5 The results of any corrective action taken shall be recorded and maintained.
7.0 Records
7.1 Appendix 1- Corrective Action Request Form (GTSL/QP/06/CAR)

Revision: 00
Appendix 1- Corrective Action Request Form GTSL/QP/06/CAR
CAR NO._____ OF____
ORGANIZATION:
AUDIT DATE: AUDIT NO:
Area under review: Criteria document and clause:
Requirement:
Nonconformity:
Signed: Auditor
Auditee
Root Cause:
Correction:
Revision: 00
Corrective action to be taken to prevent recurrence:
Signed: Auditee Auditor
Date of completion:
Follow up (to be completed by the Auditor):
Action fully completed
Action partially completed
No action taken
Details:
Signed: Auditor Date:

Name:
Effectiveness of corrective action
Was the corrective action taken effective? YES NO
Details:
Signed: Auditor Date:

Name:

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Doc Number: GTSL/QP/06

: PROCEDURE FOR CORRECTIVE ACTION

AUTHORIZED BY: MANAGING DIRECTOR

COPY NO: 1 ISSUED TO: Operation manager (Technical manager)

: PROCEDURE FOR CORRECTIVE ACTION

Amendment Record Sheet

: PROCEDURE FOR CORRECTIVE ACTION

This procedure is applicable to all operations of GTSL.

3.1 GTSL Quality Manual

4.0 Terms and abbreviations

4.1 GTSL – Gokhan $ Masterspace Joint venture

: PROCEDURE FOR CORRECTIVE ACTION

6.1 Corrective Actions

6.2 Implementation and Effectiveness

7.1 Appendix 1- Corrective Action Request Form (GTSL/QP/06/CAR)

: PROCEDURE FOR CORRECTIVE ACTION

Appendix 1- Corrective Action Request Form GTSL/QP/06/CAR

CAR NO._____ OF____

Area under review: Criteria document and clause:

: PROCEDURE FOR CORRECTIVE ACTION

Corrective action to be taken to prevent recurrence:

Signed: Auditee Auditor

Action fully completed

Action partially completed

Signed: Auditor Date:

Signed: Auditor Date:

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CAR NO._ OF