LMA – LOCKER MANAGEMENT APP

Assumptions:
1. This to-be process applies to BUs CLS, CAS and SLS
2. Reporting Location refers to officer’s physical reporting location and where physical locker is assigned. E.g. for CLS, this location will be called Deployment Centre (DC)
3. CLS will remove processes for Despatch & Locker Key Issuance
4. Web responsive app for web & mobile

TO-BE Process – Locker Registration

Note: Access to LMA is restricted to ‘USER” refers to Officer, to

filter by job designation(s) i.e. employee subgroup from Note: The 1st locker cannot be reassign to the
EMPLOYEE MASTER whom are Officers. any officer until completion of investigation.

Locker Mgmt App

LMA will show Locker Assigned and default pin Note: LMA Locker status should have the following: Only ‘Available’ can be auto-assigned LMA should also reflect on the horizontal bar
If USER has no access, direct user to “no access” page code, LMA will also send email notification to 1) Available: Free and can be assigned Note: if new locker
LMA will show new Locker Assigned and
LMA auto search for Officer & Logs team (if required) with Locker 2) Occupied: Assigned to employee Note: Email notification assigned still has issue,
To access LMA, Any Lockers default pin code, LMA will also send email
available locker at selected YES Assigned and default pin code 3) Damage: Cannot be assigned and pending repairs Logs team will need to
notification to Officer & Logs team (if required) LMA to be
Note: Check employee’s BU and LMA Portal will be Have locker or
NO
LMA portal will
Reporting Location (Male/
Available?
LMA to show Officer instructions & manual 4) Reserved: Reserve for internal use Notification sent manual assign locker to LMA Locker
routed for not? show register page with Locker Assigned and default pin code updated to
subgroup to see if employee is Female) guide to change default pin 5) Pending Investigation: Based on officers feedback to Officer and Officer Issuance case
eligible eligibility LMA to show Officer instructions & manual ‘Available’or
Status: Pending Acceptance 6) Pending Acceptance: Not occupied, waiting for confirmation Logs team to closed. Status
guide to change default pin ‘Damage’
NO resolve locker changed to
Status: Pending Investigation for 1st locker
assignment ‘Occupied’
assigned
NO
YES Note: The logs team will get in
touch with you as soon as possible.
For urgent cases, pls contact the Officer
logs team at CLS- Acknowledge OK
Officer to receive a Note: Email notification Logistic@certisgroup.com on LMA
notification E.g Last Status
Show existing Officer will be notified Officer Officer
“the logs team will Officer will see Locker Assigned on LMA Bar will be
assigned locker Display Officer’s Name, Officer to read T&Cs & once lockers are Acknowledge Acknowledge
Log-in to Allergo, click get in touch with with the default pin code and Officer checks locker physical condition Officer to receive completed
number and ID and OMale/Female. acknowledge using available by Logs Team OK on LMA? OK on LMA?
‘Me’ tab and click on you as soon as instructions to change default pin an payslip email
provide button to fficer will select from ‘Accept’ and possible. For and proceed to LMA to
Start LMA Icon E.g 2nd Status Bar Completed address to notify
Officer

‘De-Register’ or dropdown of Reporting ‘Submit’ button. urgent cases, pls register

YES YES officer that they
give ‘Feedback’ Location E.g 1st Status Bar contact the logs have accepted
Completed team at CLS- NO E.g 3rd Status Bar
Note: Assume “Reporting Location” Note: The dropdown Note: Interface can have horizontal Logistic@certisgro will be completed
data field to be maintained within selections of Reporting status bars to show steps completed up.com” End
Location needs to be Note: To record audit trail exact T&Cs Note: Email notification will default to
LMA
Note: User wants horizontal progress/ Officer to indicate use corporate email address else
Continue at “Locker De- filtered by Officer’s accepted
status bar showing this registration reason for change. personal email address retrieve from
Registration” Or “Locker Business Unit (BU) Note: Dropdown selection with ‘Damage’
how many steps and officer at which To have a OSS User Module
Feedback”process Step #B ‘Dirty’’Smelly’‘Others’(Free Text)
step dropdown
and Step #C respectively **Several keys from
If User stops at certain step and exit selection
EMPLOYEE MASTER to get
app. User when relogin app, will Officer’s BU
resume from last step
Logistics Team

Logs Team to
receive an
Logs team needs Logs team change
notification Logs Team should have printed small
to investigate and Logs team to status to
regarding no laminate of instructions and paste it on
verify the 1st locker rectify the problem ‘Available’or
lockers available the lockers
assigned ‘Damage’
Note: Email notification and follow up
accordingly
Note: This is handled outside LMA

TO-BE Process – Locker De-Registration

Logs Team ensure locker is Exception case

cleared, no damage & handled by Logs
Logs Team will accept the
Team. Logs Team
Logistics Team

Note: Notifications will also be sent to acknowledgement in LMA that update in LMA Logs team update locker status to
Reset locker to default PIN to have dropdown
Logs Team for pending items there is a locker returned “Available” In LMA
box for selection
Locker Status: Pending
like ‘Damage’
Note: Email notification YES ‘Reserved’

Locker Condition
NO
OK?

To access LMA,
LMA Portal will be Have locker or Continue at “Locker
routed for not? NO Registration” process
Locker Mgmt App

eligibility Step #A If LMA Status is

updated as LMA status updated to “Available”
LMA App will show ‘Damage’
YES Officer that locker
have been
returned and
Show existing pending logs team
assigned locker acceptance
number and
provide to button End
for you to ‘De-
Register’ or give
‘Feedback’

Officer will receive

After clicking Officer are to acknowledge that Officer will receive Continue at
Log-in to Allergo, click Officer to click email that Logs
‘De-register’, 1) Confirm all items are cleared email that the “Administration”
Start ‘Me’ tab and click on ‘Accept’to Team have
there will be a T&C 2) Confirm that there are no locker have been process
LMA Icon submit de- acknowledged
Officer

and damages to the locker returned

registering there is a locker
acknowledgement 3) Ensure to lock the locker successfully
return
Note: To record audit trail exact T&Cs
Note: Email notification
accepted Note: Email notification

TO-BE Process – Locker Feedback

To access LMA,
LMA Portal will be Have locker or Continue at “Locker
NO
(Applies to all DCs)
Locker Mgmt App

routed for not? Registration” process

eligibility

Start End
YES

Show existing Give ‘Feedback’

assigned locker Provide dropdown
Log-in to Allergo, click number and like ‘Locked Spoilt’
‘Me’ tab and click on provide to button ‘Locker Dented’
LMA Icon for you to ‘De- ‘Door Spoiled’ Note: ‘Others’ will allow free text to be
Register’ or give ‘Dirty’ ‘Smelly’ and input
‘Feedback’ also ‘Others’

Officer to receive
Officer

notification sent to
payslip email that
feedback have been
recieved

Note: Email notification

TO-BE Process – Administration

Management

Creates & Determine

Logistics Team and
relevant user groups
User

Start Note: Access to LMA is restricted to

such as ‘USER’ Note: App Super User
App Admin ‘USER” refers to Officer, to filter by job
Note: Super User, ‘SUPER-USER’
designation(s) i.e. employee subgroup
Admin to be directed to ‘ADMIN’
Difference in privilege is App Super from EMPLOYEE MASTER whom are
Dashboard page upon Officers.
User can create App Admin
log in
Locker Management

Ensures only
eligible employees Note: Allow Super User, App Admin to
are assign lockers
Lockers ‘Available’
will be reduced by
1 count
Locker
Status :‘Pending’
Management
create, modify Lockers i.e. status. Locker properties
Allow provide reason for status 1. Locker number
change 2. Reporting Location – CLS: West DC, East DC.
2.1 Gender
- West DC -> Male, Female
Note: Lockers assigned should be
2.1.1 Locker pin
‘Last in, First out’
Note: followed by assign locker by
Locker number in ascending order

Able for User to LMA to assign

Location

add/delete correct reporting Note: Assume suffixes/naming End

Note: Super User, App reporting locker locker location convention are defined
Admin location (Male/Female)
Note: Male Female to check - it is on
OSS Employee Master
Locker Mgmt Admin & Status

Dashboard that
allows
administrator to
LMA should Generate status
view all locker Note: Print Report if required
provide T&C page report as required
status such as
Indicator

‘Available’,
‘Damage’
Note: T&C page editable by Allow
Super User, App Admin

Include audit trail of the edit

Note: notification handled

outside LMA
Logistics Team

Logs team
searches on LMA Logs team notifies Logs team update
Vendor repaired
for “Damage” locker vendor to YES LMA locker status
Locker?
lockers. Print repair to "Available"
Reports if required.

NO