Professional Documents
Culture Documents
BUSINESS DECISIONS
Individual Assignment-2
Submitted To
PROF. SAMIK SHOME
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Problem Statement
Both Coke and Pepsi are facing the same issue which is changing in consumer preferences leading to
a decline in the sales of CSD and emergence of non CSD product in the market. Also, after targeting
to the non CSD market they were not able to solve this situation due to high cost involve with their
supply chain., plus they failed to gain costumer’s loyalty. So the problem question is –
• How could Coke and Pepsi respond to these changes in the consumer preferences?
• How could Coke and Pepsi maintain profitability in both CSD and non CSD market ensuring
Sustainable growth and consumer loyalty?
Bottlers
• Job of bottlers is to buy concentrate and add water and high fructose corn syrup to it bottled
the mixture together and deliver it to costumer account.
• Coke and Pepsi both have bottlers who provide direct store delivery.
• Cost of setting up a bottling unit is about 25-35 million Dollars.
Retail Channel
In 2009 distribution of CSD’s in U.S took place through-
Market Share
Market Share
35.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
Supermarkets Founytain Vending Mass Convinient Others
outlet Machine Marchandise store and Gass
station
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Analysis
Overview
• The main cola war was started between 1975 to 1990s over 74$ billion carbonated soft drink
(CSD) industry. At that time Coke and Pepsi 72 % of the market.
• The CSD industry maintained an average annual growth of about 10% in U.S and most
important segment was cola segment.
• Consumption of per capita of CSD started to decline from early 2000’s from 53 gallon to 46
gallon in 2009.
• This was because increased demand of non CSD beverages.
53 51.7
50 50.9
49.3
46.9 47.4 46
40 40.3
35.7 34.2
33
30
26.3 27.2 26.9 26.2
24.3 25
24 24.2
24
22.8
22.7 21.8
21.6 22.8
21.9
21.3 21.8
21.3 21.4 22
21.7 21.7
21.4 21.5
20 20.6 20.3 21
18.5
16.8 16.4 16 15.9 15.8
10
0
1970 1975 1981 1985 1990 1995 2000 2005 2007 2008 2009
• 1960- Both Coke and Pepsi launched their non-cola flavours in disposable plastic bottles plus
they also started targeting on the non CSD market through acquisition and merger by Coke
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and Pepsi respectively. In this time period coke started looking towards international market
but Pepsi focused on US market only.
• 1963- Modernization was started both Pepsi and Coke significantly invested in their bottlers
plant to improve the production. Here Pepsi under its new CEO Donald Kendall also started
shifting their target to young-at-heart individuals and gained a considerable public interest.
• 1974- Pepsi stared a blind taste tests to prove Pepsi taste better then coke and was successful
in increasing its market share. Coke in response started serious counter advertisement and
retail price cut.
• 1980- Both Pepsi and Coke doubled their marketing expense in the period of 1980-1984. Also,
Coke under leadership of Roberto Goizueta stared the use of high fructose corn syrup instead
of sugar to decrease its retail price plus the introduced diet coke in mid-1982.
• 1985-Coke launched its new formula and made its 99 years old formula as secondary also
they launched 11 new products and many new packaging types with this move shelf space
started getting affected dramatically.
• 1990 and onwards- in early 1990 bottlers of Pepsi and coke started low price strategy in
supermarket to compete with other store brand who decreased their profitability during this
period they both also acquired many small concentrate and bottlers producers and made them
big. Coke started supplying to food chains such as Burger King and McDonald’s in response
Pepsi supplied to taco Bell, KFC and Pizza Huts.
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• Concentrate producers have a very high bargaining power over bottlers because of their highly
recognised brand and ownership of the patent unique formula, results in guaranteed profit for
them and less profit for bottlers.
• As bottlers don’t have any patent and their profitability is highly based on their contracts with
concentrate producers which prevent them from any intra brand rivalry and another main
reason for less profit margin for bottlers is that they are the direct suppliers to their costumer
with low bargaining power so, generally they are asked for discount for shelf spaces.
• Also, production cost for new CSD and non-CSD beverages is very low for concentrate
producers but line of expansion for bottlers is very costly this decreases the profitability for
bottlers and increases profit for concentrate producers.
Probable solutions
• They could diversify their portfolio into non-CSD products this can be done by more mergers
and acquisition of other brands.
• As Pepsi is more concentrated in us so both have to target international market like India and
China where per capita income is still very low.
• Investment on R&D should be increased for developing their CSD product as a healthy
product and try to reduce the side effect so that they can market their product in that aspect.
• Investing more on marketing campaigns to educate their consumer base about their healthier
product of both CSD and non-CSD category.
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• Concentrate producers and Bottlers should work together and concentrate producers should
help bottlers to achieve high profit margin by reducing their concentrate price and also help
them to modernize their plant by providing capital, to produce the new products launched by
the companies.
• Health education campaign should be used to market their non-CSD product plus
environmentally friendly packaging must be used to gain higher market share.
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