JULIE A.

BROWN
6326 Terra Rosa Circle, Boynton Beach, FL 33472
H: 561-733-9444 ~ ~ C: 561-441-5948
CUSTOMER SERVICE/SALES PROFESSIONAL
Devoted, innovative, enthusiastic professional with 25 years of customer service
and sales experience in a variety of industries, including healthcare, social w
ork, childcare, and real estate.
* Skilled in convincing potential customers to become interested in a service b
y communicating benefits and looking for solutions to potential roadblocks.
* Understands third-party administration, having introduced company to potentia
l provider.
* Able to patiently work with potential clients, ensuring their needs are met a
nd concerns are addressed.
* Known for outstanding work history, particularly regarding devotion to client
s and company mission.
* High level of adaptation to new situations, responsibilities, and industries,
as well as their associated challenges.
* Exceptional team player with well-honed problem solving, multi-tasking, and a
nalytical skills.
* Superior interpersonal communication skills, particularly regarding sensitive
subject matters.
* Builds confidence, trust, and respect among professionals, as well as clients
.
* Awarded April 2006 Renfrew's "You Make a Difference" Award.
* Proficient in MS Word, MS Excel, MS Office 2000, Corel WordPerfect, Lotus, AS
/400, ACT, Print Shop, Outlook, and Internet research.
Areas of Expertise
Lead Generation ~ Administration ~ Conflict Resolution ~ Private Industry Sales
~ Presentations ~ Group Dynamics
Analytical Problem Solving ~ Office Management ~ Interpersonal Relations ~ Soci
al Work ~ Medicare
Third-Party Reimbursement ~ U.S. Government Support
PROFESSIONAL EXPERIENCE
THE RENFREW CENTER OF FL, ADMISSIONS, Coconut Creek, FL 2003 - 2010
The country's first residential eating disorder treatment facility, empowering i
ndividuals to actively participate in their own growth and recovery.
Program Intake Coordinator: Managed all cases and customer service for prominent
eating disorder treatment center, handling all incoming calls and referral emai
ls from potential clients, family members, and medical professionals. Oversaw ad
mission intake process, ensuring all financial insurance benefits were processed
properly and private payment options were offered to new clients. Generated dai
ly, weekly, and monthly statistical reports in Excel for senior management to us
e to ascertain call volume, for inquiry conversions, and to determine if intake
coordinators were meeting or exceeding monthly goals.
* Increased admissions 10% over monthly goals every year by translating service
inquiries into secured admissions through active listening to potential clients
' needs/hurdles, motivating them forward in admission process, providing ample i
nformation as reassurance, and giving tours to non-Florida residents.
* Obtained additional referrals/admissions by attending professional networking
events as substitute for Renfrew Professional Relations Representative, designi
ng display table with marketing materials and door prize, and making valuable co
ntacts for future communication.
 * Determined and offered innovative solutions to potential patients' objections
to moving toward recovery (e.g., financial difficulties) by effectively communi
cating with them to assess individual requirements and persuade them to take add
itional steps toward their recovery; increased center's census by 20%.
* Instilled trust in patients to ensure they feel that they have taken part in
making the right decision about their course of treatment by listening effective
ly and maintaining open lines of honest communication.
PROFESSIONAL EXPERIENCE
(Continued)
DEPARTMENT OF CHILDREN & FAMILIES, UNIT 73, Delray Beach, FL 2000 - 2002
This organization protects the vulnerable, promotes strong and economically self
-sufficient families, and advances personal and family recovery and resiliency w
ith an integrated approach to programs and services as it works to help improve
the lives of individuals and families.
Family Services Counselor: Managed caseload of 24 involving 45 children who were
removed from high-risk environments, counseling and advising parents as to how
to rectify these situations. Offered parents referrals to services for a long-te
rm positive outcome and eventual reunification with their children or, if soluti
ons were not possible, termination of parental rights. Attended court proceeding
s, representing the children and offering expert advice as to how to proceed wit
h their care. Situated special needs children and teens in group homes or mental
health residential treatment centers per their individual courses of treatment
by acquiring ADM funding to cover their admissions.
* Situated 15 children in therapeutic homes specializing in meeting their indiv
idual needs over two-year time frame; department normally handling placements wa
s backlogged, so took over identifying resources/gaining funding.
BLOCK VISION, INC., Boca Raton, FL 1997 - 2000
Provider Development/Relations Representative
WEICHERT, SHANNON, LUCHS, Bethesda, MD 1985 - 1994
Real Estate Sales Associate
EDUCATION
UNIVERSITY OF MARYLAND, College Park, MD, Bachelor of Science in Family Studies
Certified Family Services Counselor
Franklin Covey course in Time Management
Real Estate License in Washington DC/Maryland/FL - Inactive status