Complaint email

Good afternoon,

Hi Kate I am writing this to bring up an issue about our work conditions here at work. I don't
think this needs to be an issue brought up to headquarters unless you think so. Me and a few of
the staff have noticed how bad our ant problem has gotten. I am very uncomfortable at work as I
get very anxious when I see all these ants crawling everywhere. I get very itchy and nervous
while I'm working. This issue seems to not be getting any better and continues to keep getting
worse. Every shift I notice the issue and each time there are more ants in the same places and
in different places. I have noticed this problem consists next to the syrups and blenders more
than anywhere else. Is there something we can do to fix the problem? Are other stores having
this problem? How are they preventing the ants from coming and living in this area at their
stores? What do you think about this situation? Have you noticed it or is this something that you
had no idea of. How can we help as employees to better this situation? Me and the rest of the
employees would greatly appreciate you looking into this and helping us solve the problem.

Inquiry
Good morning,

Hello Savanah thank you for reaching out to me. I do see your concern on this issue. I did not
know that the situation was that bad. I did in fact know that we had a few ants. I’ve been having
the closers deep clean that area. I thought it would resolve the issue. Since I know know that
the problem has not gotten better I will try and see what I can do. I am not sure if any other
stores are having the issue as well. It could be the time of season playing a big factor in this as
well. What you can do to help the situation is just clean as much as you can. Make sure not to
leave syrup on the counter if you spill or make a mess after marking drinks make sure to clean
it. There is not much else you guys can do. I will talk with my boss to see if she suggests
anything that could help get rid of the ants. As for right now if you don’t wanna work in those
areas I can make sure to put you in warming or up front.

Response to inquiry
Good afternoon,

Hi kate I know Savanah had sent you an email about the ant issue already. I just want to let you
know that she’s not the only one that has been feeling uncomfortable at work. I think that having
ants in our work area is unsanitary. I shouldn’t feel uncomfortable while at work. Insects
completely disgust me. Having to work with food in an area where there are ants crawling
everywhere makes me grossed out. I hope there is something you can do about this before
people start talking and transferring to another store. I think you should shut down the store for
a day and use ant repellent or any other type of chemical to kill all of them and get rid of them
for good. What if the customers were to see all the ants crawling everywhere what do you think
would happen then? They would be grossed out and make a big deal about it. I more than likely
will then end up on social media which would be bad for the company this location and all of us
that work here. Once a place gets bad reviews people will avoid it. Especially because their are
other locations here in albuquerque.