Agile Coach

ABOUT SERVIFY: Servify integrates multiple OEM Brands and their sales and service ecosystem through its product
lifecycle management platform, to deliver a great after-sales service experience. Started in 2015, India Headquartered
Servify has spread its reach in multiple geographies across the globe. Partnering with over 75 brands including top mobile
device brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe and
MENA. The Servify platform processes more than 3 million transactions monthly, with 250k+ Platform users spread across
retailers, service centers, contact centers, and administration teams worldwide serving millions of consumers.

To know more about Servify, please visit –

a. Company Website: https://www.servify.tech
b. LinkedIn :- https://www.linkedin.com/company/servify-/
c. YouTube : - https://www.youtube.com/channel/UCBwQnU4asGSTVgCKXTEaddA
d. Twitter :- https://twitter.com/servifyin/
e. Instagram:- https://www.instagram.com/servify.in/
f. Facebook :- https://www.facebook.com/servifyIn/

Why Servify? Servify is a ‘new age’ global organisation that offers ample opportunities to innovate and incubate new
ideas. It offers a competitive compensation and ESOPs to all employees. Servify has employee friendly policies and
benefits so that you can focus on your work and learning. It offers the best technological tools to communicate and work
freely with your colleagues anywhere in the world, best training programs to meet your professional and personal growth
targets and of course it pays for your wi-fi and mobile connection.

POSITION DETAILS
Position Title: Agile Coach Location: Mumbai
Reports to: CTO - Technology Department: Technology
Band: C Role Type: People Manager

POSITION SUMMARY

Agile Coach will be responsible to drive Agile Transformation across the Organization, enabling Leaders to create High
Performing product engineering teams.

Key strategic responsibilities include:

 Improving Engineering and Delivery Excellence through adoption of Agile practices.
 Increasing Transparency and Predictability of the product and project deliverables.
 Enabling Organizational Agility by creating the Environment for Change.

The person should be having a good experience in Agile coaching or consulting and should have driven Agile
transformations for various product engineering teams.

KEY RESPONSIBILITIES
1. Establish and manage Agile Transformation roadmap.
2. Provide Agile consulting and support to Senior leadership.

3. Set up governing guidelines to support all Agile based practices.

4. Provide hands-on support to Product Engineering teams in adopting an Agile mindset.
5. Teach / Mentor / Coach teams through observation and feedback, as well as through regular trainings on Agile.
Lead teams through Forming, Storming, Norming to Performing using Scrum to achieve higher levels of Agile
6.
maturity.

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7. Implement Agile metrics for data driven decision making and demonstrating impact of Transformation efforts.
8. Establish mechanism to capture Capacity Utilization and provide data to support Software Capitalization

9. Create an Agile Community to discuss, debate and improve Agile practices across organization.

REQUIREMENTS
ESSENTIAL

1. Strong interpersonal, negotiation, influence and general leadership skills to guide, mentor and motivate the
team in an environment of trust and fun.
Expertise in Scrum (certification preferred- CSM/ICP-ACC) to guide teams on Agile transformation journey, to
2.
own and deliver on strategic imperatives with quality.
Unambiguous written, oral, and aural communication with demonstrated ability to arbitrate differing opinions
3.
and influence across boundaries to unblock team.
4. Ability to affect change across large numbers of teams and at all levels.
5. Ability to remain flexible and respond to changing organizational demands
6. Ability to effectively mentor teams & leaders in application of agile principles.
7. Proficiency with Atlassian tools such as JIRA and Confluence.
Agile coaching or consulting, having driven Agile
8.
Transformation for various product engineering teams.

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