CATHERINE M.

HERSHKOWITZ

1363 N. Windsor Avenue Bay Shore, New York 11706

631-968-9778 / 516-708-7516 chec7644@westpost.net

QUALIFICATIONS SUMMARY

Trustworthy and quality-oriented retail management professional with many years

of comprehensive experience and an exceptionally strong track record of success
directing store-wide operations, driving productivity, and ensuring customers re
ceive outstanding service. Respected natural leader with proven hiring, training
, and supervisory abilities. Strategic thinker who excels at implementing creati
ve solutions to solve the most complex problems. Consummate professional who alw
ays maintains the highest level of personal integrity and is driven to far excee
d expectations.
Friendly and positive team player with excellent communication and interpersonal
skills
Experience developing and implementing successful marketing and merchandising st
rategies
Commitment to advocating for and supporting employees in all manner of employee
issues
Adept at managing customer expectations while maximizing sales opportunities and
revenues
Detail-oriented with strong multi-tasking, time-management, and organizational a
bilities

CORE COMPETENCIES

Customer Relations | Staffing and Hiring | Sales Management| Loss Prevention | T

eam Building
Inventory and Expense Control | Payroll | Staff Training & Development | Strateg
ic Planning
Visual Merchandising | Workplace Safety | Business Development | Customer Servic
e

PROFESSIONAL EXPERIENCE

Masters Inc., West Hempstead, NY 6/75 - 2/10

Store Manager
Directed daily store operations for this busy retail clothing store. Developed c
omprehensive action plans to drive store profitability and provided strategic le
adership to all store employees. Ensured all customers received outstanding cust
omer service, generating repeat and referral business. Established attainable sa
les goals, evaluated staff performance, and provided constructive coaching to ma
ximize productivity. Organized the sales floor and designed appealing merchandis
ing displays to attract customers and promote sales. Assessed market trends and
initiated appropriate price changes. Managed backroom operations and oversaw the
stocking, rotation, maintenance, and transferring of inventory. Processed emplo
yee payroll and oversaw daily store opening and closing.
Assessed store staffing needs and recruited, interviewed, and hired a customer-o
riented staff
Trained and coached employees in utilizing effective customer service and sales
techniques
Reduced inventory shrinkage by establishing strict policies to prevent employee/
customer theft
Significantly reduced merchandise shortages by maintaining meticulous merchandis
ing records
Increased profit margins by establishing and adhering to a cost-effective payrol
l budget