BM1911

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Date: Score:

Case Study
Instructions: Read and analyze the case study and answer the questions that follow. (50 points)

Shirts Inside a Box of a Gaming Console

Horbro Game Box is a game console that has sold more than 500 million units worldwide. Its
displays and graphics are futuristic and life-like. Kenneth, a gamer, purchased a unit via
NinjaMoves, a known online shopping and selling platform. He bought his unit for a whopping
30,000 pesos.

NinjaMoves, an e-commerce company similar to Lazada and Shopee, has been in the online
business for the past 10 years and had its share of complaints but nothing major like theft or loss
of goods sold. The company has expanded its operations in Singapore and Vietnam.

The company gave Kenneth seven (7) days before his game console is shipped to his home.
When his order came, he felt that the weight of the box is quite light. Kenneth opened the box and
saw nothing but a few pieces of men's shirts. In his disappointment, he submitted a report ticket
to NinjaMoves about the fraud he experienced. The company responded saying it does not allow
fake, fraudulent products to be sold and advised Kenneth to return the products to the courier
service. Furthermore, the company reiterated that it strictly monitors and send agents to the
sellers to inspect their products. The company also said that this is the first time that this
happened, and thus a massive investigation shall be conducted.

Kenneth aired his anger on social media, posting pictures and receipts. A huge amount of reaction
went haywire, and many have posted the same experience. It took weeks before the company
responded with the results of the investigation. It found out that the courier service was swapping
the products ordered by its clients—a clear case of theft. In addition, NinjaMoves asked Kenneth
to take down his post, but Kenneth rebutted that he will only do so if the company will give what
is due to him—the gaming console. The company said it would heed to Kenneth's demands.

Questions:

1. If you are one of the owners of NinjaMoves, what could have you done or suggest to prevent
this from happening? (20 points)

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2. Given that the main culprit on this situation is the courier service, does your group think that
NinjaMoves can still be held legally liable? What laws did they violate? (20 points)

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3. Using your mobile phones and Internet connection, name at least one (1) technopreneurial
enterprise that gives prime value on the safety of its client's purchases, data, and privacy. (10
points)

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Rubrics for grading:

CRITERIA PERFORMANCE INDICATORS POINTS

Content Provided specific related 7
answers with related details
Grammar Used correct grammar, 1
punctuation, spelling, and
capitalization
Organization Expressed the points in clear and 2
of Ideas logical arrangement of ideas in
the paragraph
TOTAL 10

CRITERIA PERFORMANCE INDICATORS POINTS

Content Provided specific related 12
answers with related details
Grammar Used correct grammar, 3
punctuation, spelling, and
capitalization
Organization Expressed the points in clear and 3
of Ideas logical arrangement of ideas in
the paragraph
TOTAL 20

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