Thy: Good morning Ms. Love, I'm glad you're here!

Thuong: good morning. Nice too meet you, I was inform that your company wants
to adjust some points in the contract!
Thy: That's right. So as not to lose time I'll get straight to the point. I've looked
through your requests and I feel the need to adjust a few things about Services and
Advertisements.
Thuong: what do you want to adjust? / ờ’ djusts/
Thy: First I'll talk about platinum. You ask to only serve breakfast and I find this
unreasonable. Since the price customers have to pay for Platinum is very high, they
should be served a full 3 meals.
Thuong: but my hotel already gave them a free all facilities and services. If I have
to serve more lunch and dinner, my preparation cost will be very high
Thy: they deserve a lot of convenience for the the money they pay. That way they
will feel satisfied.
Thuong: maybe my customers will go out to explore the food instead of eating at
the hotel
Thy: But what if the customer doesn't need to go out to eat? Maybe they're too
busy and will eat at your restaurant. You should serve three meals to them.
Thuong: okey, although it will cost extra, My hotel will serve all meals
Thy: Next is gold. Why don't you free all facilities for them?
Thuong: I disagree. I have cost extra money to serve all meal for Platinum, so if
it’s all free we don’t make a profit.
Thy: You'll still be profitable but it will be a little less. In return, customers will
love your restaurant more and will come back again.
Thuong: our revenue will plummet if I free all facilities. As you know, the fee to
pay for Gold is only average, so the revenue won’t be much. I can’t give them all
for free
Thy: Okay, I know what you mean. Those are the two things I want to adjust to.
Do you have any more requests on your side?
Thuong: as for Executive standard, I suggest the same service as Gold, but all other
meals and services require extra payments
Thy: If you do that, your company will be more likely to go bankrupt because no
customer wants to return to the hotel. Why don't you have a free bar?
Thuong : oh my god, if you over-indulge in such customers, you will go bankrupt
because of capital loss, not a lack of customers
Thy: The customer is God! You may not be free bar, but can you reduce the cost of
meals and services?
Thuong : let’s me see, this is temporarily acceptable, so executive standard will
serve breakfast, meal discount and other service
Thy: Well, there's another problem with advertising. I want you to pay 40% of the
advertising fee because your company will appear in all my company's ads
Thuong : too hight, wont’t you let us make a profit?
Thy: My company is a big company, this advertising will help your company
become known to many people
Thuong: so it 20%, the price is so high that we can’t handle it, there are many other
things to prepare
Thy: I don't agree. If the ads are successful, your company's profits will increase,
right? My clients are very much and if they all choose to stay at your hotel, you
will make a lot of money.
Thuong : But...
Thy: Come on, you've already cut a lot of services.
Thuong: too exorbitant, no wonder your company’s wealth is now, alright, 40%
Please draft a detailed contract and send it to me tomorrow. And now, I have to go
Thy: oke, thank you for choosing to trust and cooperate with me.
Thuong : happy coorperation, goodbye
Thy: Goodbye have a nice day!