JIM M.

MATHEWS
1111 Morse Ave Spc. #109. * Sunnyvale, Ca 94089 * (E) j
mf5b6f0@westpost.net
*(H) 408-744-1851 *(C) 408-507-4149
QUALIFIC
ATIONS PROFILE
MCSE Systems Administrator/Engineer, A Microsoft Certified Professional possessi
ng a Bachelors Degree in Computer Science with a proven track record of success
in the Installation, Configuration, Administration, End User Support and mainten
ance of robust networks of all sizes, while managing corporate IT projects and I
T team members to support long-term corporate growth. I am looking for Managemen
t/Director opportunities to grow within the Company.
* Expertise in administration and support of all major network and communication
s protocols and communications environments, with specialized knowledge of Windo
ws NT and Active Directory environments.
* Dynamic systems support, infrastructure development, and integration talents,
resulting in stable, scalable corporate networks that experience minimal downtim
e.
* Adept at promptly and thoroughly mastering new technologies and processes.
* Demonstrated success applying analytical and troubleshooting skills to provide
direct support, resolution, and repair to network, system, hardware, and softwa
re issues.
* Strong project-management abilities, with proven aptitude for managing all lif
ecycle development of core IT initiatives, from concept to launch and enhancemen
t stages.
* Excellent communications skills; experience providing accurate and prompt supp
ort to end-users at all levels of computer proficiency.
* Strong working knowledge of major IP networking services and protocols.
CORE COMPETENCIES:
* Network and Server 2000, 2003, Administration, AD * Systems Analysis and Imple
mentation * IT Project and Operations Management
* Troubleshooting / Repair
* Disaster Preparedness * LAN/WAN and ATM infrastructure Support
* End User Support/Create SOP'S SLA's
* Exchange 2000 - 2003
TECHNICAL BACKGROUND
Platforms: Windows 95/98/Me/2000 Pro/XP Pro, Windows NT 4.0 Server, NT Workstati
on, 2000, 2003, 2007, 2008 Server, Active Directory, Microsoft Exchange 5.5/200
0, 2003 and beta 2007, Citrix 4.5, GXP Systems, Apache Web, IIS, Mac OS, 9 & X,
Veritas Net Backup10d, 5.0 and 6.0, VIOP NBX Super Stack 3, VMware 3.5 & 4.0, B
lackberry Server (Bes), SharePoint, Clarify, Remedy. Bright Arrow Call Center MG
T.
Protocols and Networking: TCP/IP, Novell Netware, DHCP, WINS, DNS, RAS, SMS, VPN
, RAID Arrays, SMTP, POP3, HTTP & HTTP/S, FTP and Administration and support of
switches, hubs, routers, and cabling.
PROFESSIONAL EXPERIENCE
Elan Pharmaceuticals South San Francisco
July 2010 - Present
Sr. Systems/Network Administrator
Brought back to Elan on a 6 month contract to move the 700 Server Room that was
upgraded to a Data Center for Elan during my stay as an FTE before. This projec
t was completed with no issues and was a complete success. The move was from our
700 location to our new building at 200 Oyster Point. This required the help of
HP with a SOW from them as well as engaging AT&T for our Circuits and cutover.
Both projects have been completed with no issues. This also required the new Dat
a Center to be fully qualified due to our FDA compliance and Industry Certificat
ions ISO 9001. ISO 270002, ISO 38500, ISO 20000-1, SOX 404 and HIPPA. Also resp
onsible for the day to day support of end users as well as other projects server
builds and general support across the domain.
Key Achievements:
* Completed Data Center Move to new building Data Center with no issues.
* Completed Circuit migration from old DC to New DC no issues.
* Fully qualified our new Data Center with regard to FDA guidelines and ISO 9001
, ISO 270002, ISO 38500, ISO 20000-1, SOX 404 and HIPPA regulations.
* Managing daily queues for helpdesk tickets.

Elm Resources Oakland Ca

August 2009 - May 2010
Sr. Systems Engineering Lead (Contract)
Recruited through York Solutions to provide comprehensive installation, administ
ration, and support of corporate networks and all components, including Active D
irectory, Windows Servers, Server Builds, x, supporting software, and user accou
nts. Maintained network connectivity, as well as network access over DHCP, WINS
, SMS, DNS, TCP/IP, VOIP and VPN protocols. Administered and currently particip
ating currently in an office-wide migration to Windows 2003 AD. Solely Responsib
le for all aspects of backups and infrastructure as well as hardware and Network
/Server infrastructure up time.
Key Achievements:
* Server Room upgrade project completed successfully.
* Implemented Change Management as well as Problem and Incident Management.
* Troubleshoot network infrastructure and speed issues and resolved them through
proper configurations of switches and routers as well as ports With Miles Consu
lting for Network Issues.
* Built out core infrastructure with Miles Consulting in our server room as ther
e was no core in place.
* Re-cabled Server room to specs and Proper cable management.

Elan Pharmaceuticals South San Francisco

October 2007 - April 2009
Systems Administrator
Recruited to provide comprehensive installation, administration, and support of
corporate networks and all components, including Active Directory, Windows Serve
rs, Server Builds, GXP Systems, Citrix and Bes Servers, supporting software, and
user accounts. Maintaining network connectivity, including e-mail, Apache Web,
and file servers, as well as network access over DHCP, WINS, SMS, DNS, TCP/IP,
VOIP and VPN protocols. Administered virus protection, off-site storage and Veri
tas Netback up solutions while participating in an office-wide migration to Wind
ows 2003 AD. Responsible for and managed ordering of all backup media. Responsib
le for all aspects of backups tape management, hardware, trouble shooting backup
failures to resolution and documentation for the US including Phoenix AZ as wel
l as the SF Site. Responsible for our Data Center up grade project in San Franci
sco. Responsible for our Daily Health Systems Checks to insure maximum up time a
nd being proactive in identifying potential problems with the infrastructure tha
t compromise up time and resource availability. Required to Update and document
work instructions and performed quarterly infrastructure reviews due to FDA gui
delines and ISO 9001, 27,001 and TickIT and SOX 404 Certifications.
Key Achievements:
* Successful transfer and sole ownership of Elan US backups Responsibilities and
restores.
* Project Lead of our Server Room upgrade project completed successfully.
* Recognized as having accountability for creation, maintenance, and deletion of
user/Admin accounts, managing mailboxes, configuring and optimizing/ upgrading
servers, and performing regular backups of all corporate systems as well as time
ly restores.
* In charge of completing Daily Infrastructure Health Checks of all Systems.
* Supervising\Managing Temps\Contractors in their daily support activities and e
nd user relations/SLA's.
BBH MEDIA. Oakland, CA April 2005 - November 2007 Systems Administrator/En
gineer
Recruited to provide comprehensive installation, administration, and support of
corporate networks and all components, including Active Directory, Servers, syst
ems, supporting software, and user accounts. Maintaining network connectivity,
including E-mail, Call Center Servers, Apache Web, and file servers, as well as
network access over DHCP, WINS, SMS, DNS, TCP/IP and VPN protocols. Implemented
and administered virus protection, off-site storage, and Veritas backup solution
s, while managed office-wide migration to Windows 2000/2003. Identified, select
ed, and managed ordering of all West Coast IT hardware needs, while performing t
roubleshooting and support on all TCP/IP, network, LAN, and ATM and VOIP connect
ivity issues. I had Sole Responsibility for our West Coast office administration
. Supported Our West Coast Call Center and CSR's Including Call Center Software
and various projects and upgrades with the software and monitoring tools.

Key Achievements:
* Planned and implemented disaster recovery processes for hardware and data, max
imizing network reliability and ensuring data integrity.
* Successfully re-wired LAN closet, improving troubleshooting efforts by facilit
ating cable tracking as well as Gigabit backbone infrastructure.
* Recognized as having sole accountability for creation, maintenance, and deleti
on of user accounts, managing mailboxes, configuring and optimizing/ upgrading s
ervers, and performing regular backups of all corporate systems.
* Providing broad and individual user support for over 170 end users in Windows
2000 and XP environments.
* Supervising\Managing IT Hybrids and CSR's in their daily support activities an
d end user relations/SLA's.
* Built out a new Server Room/Data Center in our new building in Oakland.
NEW BRIDGE FOUNDATION, BERKELEY CA.
JULY /2003 -DEC/2004
Substance Abuse Counselor
Maintained office computers and servers as well as desktop issues, printing issu
es for end users. Case manage clients through primary treatment of their alcohol
and drug addictions, Meet with client's in weekly therapy one on one sessions t
o asses their needs in treatment, Create individualized treatment plans, Create
and document client's progress through out treatment, Make recommendations on co
ntinuing care, Help clients develop personal recovery plans. Facilitate therapy
groups. Meet with client's families to facilitate treatment. Develop and plan di
scharge planning for each client. Follow up with clients to their next step/leve
l of treatment.
NORTHFIELD UNIVERSITY JAN/2002 -JUNE/2003
Student
Completed Bachelors degree in Computer Science, Graduated with a 3.88 GPA
FROGDESIGN INC. Sunnyvale, CA July/2000 - Jan/2002
Systems Administrator/Engineer
Recruited to provide comprehensive installation, administration, and support of
corporate networks and all components, including servers, systems, supporting so
ftware, and user accounts. Maintained network connectivity, including e-mail, S
AP, Apache Web, and file servers, as well as network access over DHCP, WINS, DNS
, TCP/IP, RAS, and VPN protocols. Implemented and administered virus protection
, off-site storage, and Veritas backup solutions, while managing office-wide mig
ration to Windows 2000. Identified, selected, and managed ordering of all IT ha
rdware needs, while performing troubleshooting and support on all TCP/IP, networ
k, LAN, and connectivity issues.
Key Achievements:
* Planned and implemented disaster recovery processes for hardware and data, max
imizing network reliability and ensuring data integrity.
* Successfully re-wired LAN closet, improving troubleshooting efforts by facilit
ating cable tracking.
* Recognized as E-mail Specialist for all US accounts, holding sole accountabili
ty for creation, maintenance, and deletion of user accounts, managing mailboxes,
configuring and optimizing servers, and performing regular backups of all corpo
rate e-mail.
* Participated on Server Operations Team, providing broad and individual user su
pport for over 70 local end users in Windows and Macintosh environments.
* Completed training and was acting Server Operations Manager for all US network
activities.

COTELLIGENT, San Jose, CA Feb/1999 - July/2000

Senior Technical Project Lead
Led and directed full lifecycle development of IT initiatives, identifying indiv
idual technical needs of customers to develop custom solutions, from planning to
implementation. Offered recommendations to IS manager on corporate network, de
sktop, and laptop standards, configurations, and support procedures. Contributed
to SAR recommendations for network data information formats, as well as specifi
cations development for security, desktop, and helpdesk information formats, str
eamlining client access and information gathering needs.
Key Achievements:
* Worked extensively with IS Manager to plan, establish, and deploy Windows 2000
testing lab.
* Successfully managed procurement, installation, and implementation of all hard
ware for 11MB wireless LAN effort.
* Developed various custom client IT solutions to increase productivity and netw
ork capabilities, including Exchange Server implementation, configuration of Nov
ell client network for T1 and LAN connectivity to Pittsburgh office, and transfe
r of customer e-mail to in-house systems

QUANTUM CORPORATION - COTELLIGENT, Milpitas, CA Feb/1999 -July/2000

Senior Desktop Lead Analyst
Recruited on contractual basis to lead support activities throughout PlanIT init
iative an 18 million dollar project, Defining and managing desktop configuration
s, establishing software download procedures for office users, and working with
IS manager to establish testing environment for implementation consultants. Mana
ged and was the escalation point for 8 desktop techs.

Key Achievements:
* Successfully planned, orchestrated, and managed physical office relocation, in
cluding move of all IT systems, also was point person for NT 4.0 OS roll out to
the end user community.
* Identified, isolated, and resolved significant issue affecting several operati
ng environments, including Windows 95, Windows 98, and NT 4.0 systems.
* Served as primary technical point-of-contact, providing comprehensive user sup
port on desktop and server/Novell Network issues for 1000 to 1,800 end users
COMPAQ COMPUTERS, Fremont, CA Nov/1997- Jan/1999
MIS Back Office Administrator
Maintained functionality of corporate Netware and Windows NT networks, facilitat
ing efforts between Desktop Analysts and Systems Administrators. Provided LAN/W
AN support in mixed TCP/IP and IPX network environment, as well as 3rd and 4th l
evel user support on workstation and software issues for 100 to 200 end users.
Supported remote dial-in access issues, as well as providing support and repair
to all HP Laser Printers.
Key Achievements:
* Successfully supported numerous projects simultaneously, supporting up to 600
users.
* Assisted facility team with planning of 10Mbps and 100Mbps cable installations
, while collaborating with cable installation provider to resolve cabling issues
, using Crone block punches and tone equipment for testing and problem isolation
.
* Served as project lead in company-wide desktop NT 4.0 rollout, LAN upgrades, i
ncluding migration of shared hub to switched environment.
TANDEM COMPUTERS, Fremont, CA Oct1994 - Nov/1997
Desktop Support Engineer
Maintained functionality of Windows desktops, facilitating efforts between Deskt
op Analysts and Systems Administrators. Provided LAN/WAN support in mixed TCP/IP
and IPX network environment, as well as 2nd and 3rd level user support on works
tation and software issues for 100 to 200 end users. Responsible for network co
nnectivity from the LAN closet out the end user system. Provided support and rep
air to all HP Laser Printers. This was through Volt Services. Tandem was then bo
ught out by Compaq Computers.
VOLT SERVICES, San Jose, CA
Oct1994 - Nov/1997
Desktop Support Engineer
Was hired as a contractor and my first assignment was Tandem Computers. I Suppor
ted desktops on various windows OS, 3.11, 98, NT. Supported 100-200 end users as
well as our manufacturing plant on site. Testing mother boards as well as conne
ctivity to them. Supported Engineers on the manufacturing floor as well. Mentore
d\Managed and trained other support techs and was their escalation point.
EDUCATION / TRAINING
* A/C Tech Institute, Concord, California. Certified Microcomputer Support Speci
alist Program
* Gained extensive knowledge of hardware and software troubleshooting.
* Mastered design and support of network system architectures.
* Northfield University Graduated 6/13/03 Bachelors Degree in Computer Science,
3.88 GPA.
* 2003 MCSE and MCSA, MCP Boot Camp Course training via The Training Camp Certif
ied Microsoft Training Partner

Professional Training and Certifications:

* Microsoft Supporting and Implementing NT Server 4.0 Core Technologies
* A/C Tech Institute, Concord, California. Certified Microcomputer Support Speci
alist Program
* Microsoft Certified Professional Windows XP Professional (MCP)
* Microsoft Certified Professional Windows 2003 Server
* Microsoft Certified Professional Systems Administrator (MCSA 2003)
* Microsoft Certified Systems Engineer (MCSE) 2003 Certification
* Certified Comp T1A Security+ Professional
* Certified Microcomputer Support Specialist
* Certified Applications Support Specialist
* Certified Novell 4.1 Network/LAN Support Specialist
* Currently studying for and pursuing Cisco CCNA Certification
* Currently studying and pursuing my MCTIP 2008 Certification
Professional References;
Kevin Barrett......CIO Elan Pharmaceuticals (650) 877-7676
Nick Keenan........Director Network Services North America Elan Pharmaceuticals
(858)457-7432
Curtis Golston....Sr. Network Administrator Elan Pharmaceuticals (650) 794-4451
Kevin Denton......Manager Network Services Elan Pharmaceuticals (650) 794-6029
Kevin Marvin......IT Manager BBH Media (919) 622-4818
Alex Fridman......Director of IT Elan Pharmaceuticals (650) 794-6019