10 - Injure a customer or employee

9 - Highly serious regulatory non-compliance that will lead to censure, consequent

failure of regulatory SLAs
8 - Serious regulatory non-compliance that may lead to censure & failure to meet
critical SLA standards
7 - Unlikely to lead to censure, likely to cause complaint and financial loss up to
�1k per borrower
6 - Very unlikely to lead to censure, may cause complaint and financial loss up to
�100 per borrower
5 - May cause SLA non-compliance, no regulatory censure, no financial loss,
4 - Causes minor performance loss, but can be overcome with modifications to the
customer's experience
3 - Causes little performance loss but could create a minor nuisance to the
customer
2 - May not be readily apparent to the customer, may have minor effects on
performance
1 - Would be unnoticed and would not affect customer

10 - 1 in 2, Cpk<0.33
9 - 1 in 3, Cpk>0.33
8 - 1 in 8, Cpk>0.51
7 - 1 in 20, Cpk>0.67
6 - 1 in 80, Cpk>0.83
5 - 1 in 400, Cpk>1.00
4 - 1 in 2000, Cpk>1.17
3 - 1 in 15k, Cpk>1.33
2 - 1 in 150k, Cpk>1.50
1 - 1 in 1.5M, Cpk>1.67

10 - Almost impossible - Defect caused by failure is not detecetable or not

detectable at present, Certainty = <50%
9 - Very remote - control is achieved with indirect or random checks only,
Certainty = 50%
8 - Remote - control is achieved with visual inspection only, Certainty = 60%
7 - Very Low - controls have poor chance of detection, Certainty = 70%
6 - Low - controls may detect, Certainty = 80%
5 - Moderate - may detect eg process monitored (SPC) and manually inspected,
Certainty = 85%
4 - Moderately high - good chance to detect, eg SPC is used with immediate reaction
to special causes, Certainty = 90%
3 - High - controls have good chance to detect, Certainty = 95%
2 - Very high - controls almost certain to detect, Certainty = 99%
1 - Very high, controls certain to detect, Certainty = 100%