SUMMARY

Administrative support professional with more than 15 years of experience; adept

at working in fast-paced environments demanding strong organizational, leadersh
ip and interpersonal skills. Committed to exceptional customer service and drive
n by challenges. Detail-oriented and resourceful in spearheading, organizing and
completing projects; ability to multitask effectively.
* Administrative Support, Data Entry
* Multi-line Switch Board, New Business Development
* Sales/Customer Service, Scheduling & Event Coordination
* Problem Solving/Troubleshooting, Vendor & Client Relations
* Strong Written & Verbal Communication Skills, Computer and Software(Microsoft
Outlook, Word, Excel, Access and PowerPoint) Act and Global Shop
EXPERIENCE
Inside Sales - 2003 - 2010
Hendee Enterprises, Inc, Houston, TX
Provided wide range of duties that included sales and marketing support, product
training, budget development and support to President and V.P. of Sales and Mar
keting.
* Responsible for incoming sales calls for new and existing customers
* Responsible for bids and proposals for new and existing customers
* Responsible for being account manager to the company's second largest customer
* Responsible for working with multiple departments to ensure customer's request
were met
* Responsible for providing reports that included budgets, product updates and c
ustomer updates
* Responsible for working with Marketing Manager to keep marketing initiatives g
oing (Included, mailers, research and website updates)
* Responsible for supporting the Outside Sales Representatives
* Responsible for administrative support to V.P. of Sales & Marketing
* Responsible for traveling to product Trade Shows and Product Training Seminars
* Responsible for providing back-up phone support to office Receptionist
* Responsible for some account collections
* Responsible for reviewing contracts and other documents for General Contractor
s
* Responsible for data entry of updates into Act database
* Responsible for maintaining product compliance documents
Administrative Assistant - 2003 - 2003
Chavez Construction, Houston, TX
Provided Administrative support to the office Finance Manager.
* Responsible for supporting Financial Manager in daily activities regarding ven
dors.
* Responsible for handling calls from vendors regarding their accounts.
* Responsible for entering invoices for accounts payable into QuickBooks Pro.
* Responsible for organizing and setting up filing system for vendor records and
company payroll.
* Responsible for relieving switchboard personnel when needed.
* Responsible for greeting visiting clients, vendors and contractors while maint
aining office organization
Certificate Manager/Corporate Accounts Manager - 1995 - 2002
U.S. Interactive, Houston, TX
Provided government documents for different courses that was offered through the
company. In charge of developing and maintaining corporate accounts. Started
as customer service and promoted to Customer Service Manager for call center.
* Coordinated the daily functions of the department, directed communication with
students/customers and supervised six.
* Developed, programmed and maintained databases, reports and student/customer
information in Access and Excel.
* Compiled reports and records for weekly staff meetings.
* Answered multi department inquires and advised personnel on administrative and
business matters.
* Maintained government compliance documentation for new educational courses.
* Maintained government agency certifications in regulated filing system.
* Served as sole administrative liaison between Austin location and Houston loca
tion.
* Trained personnel in proper administrative procedures.
* Generated new accounts and maintained existing accounts.
* Negotiated sales contracts and cultivated business relations with major accoun
ts such as TGI Fridays and Hooters.
* Developed and managed direct marketing campaign aimed at enhancing product awa
reness.
Business Analyst - 1995 - 2002
U.S. Interactive, Houston, TX
* Analyzed customer/student requirements for educational products company offere
d.
* Assisted in design of company Web site.
* Updated company home page concerning training updates and reports using Micros
oft FrontPage and HTML editing tools.
* Organized training and retraining of employees to meet state requirements for
educational courses.
* Performed market research, analysis for various defensive driving markets.
* Provided training and guidance for new employees within the department.
Customer Service Manager - 1995 - 2002
U.S. Interactive, Houston, TX
* Worked with customers and vendors to resolve problems and answer questions.
* Hired and managed a staff of 14 customer service reps to support a growing cus
tomer base for alternative educational courses.
* Handled customer/student inquiries and complaints.
* Organized weekly staff meetings for updates of Call Center issues.
* Analyzed workload and assigned staff accordingly.
* Established rapport with customer service representative by bringing enthusias
m and energy to the work place.
Customer Service/Office Support - 1995 - 2002
U.S. Interactive, Houston, TX
* Handled inbound calls from customers regarding product information, item avai
lability and return policies.
* Made outgoing calls to vendors concerning product and student/customer informa
tion.
* Handled incoming and outgoing mail and ordered office supplies.
* Arranged business meetings and scheduled food delivery for meetings.
* Controlled phone and voicemail system, greeted and checked-in all visitors for
company.
* Entered data, typed correspondence, fax documents, and filed.
EDUCATIONAL BACKGROUND
General Education - 1991
Contemporary Learning Center, Houston, TX
Legal Secretary - 1992
Texas School of Business, Houston, TX