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Paul W. Ward, C.H.A.A. 69 Brittania Circle Salem, Massachusetts 01970 978-317-6622 * pwfd967c@westpost.

net REGISTRATION SPECIALIST 12 Years' Experience Patient Access * Admission Representative * Inpatient and Outpatient Healthcare Settings Full Cycle Registration Experience Award-winning Registration Specialist with a full range of demonstrated skills a nd experience in challenging inpatient and outpatient settings. Very approachable and service oriented. Level -headed with sound judgment and a proven ability to manage multiple details while maintaining poise and pleasant m anner. Strong, solutions-oriented patient advocate. Experience with diverse cultures and populations. Systems skil ls include SharePoint, Word, Excel, Outlook. Able to react properly to a wide range of situations due to extent of e xperience. PROFESSIONAL EXPERIENCE Shaughnessy-Kaplan Rehabilitation Hospital - Salem, MA 1999 - 10/10 Administrative Assistant II (patient assistance-focused position), 2009-2010 Provided assistance to up to 55 patients daily. Supported two Speech Therapists, two Occupational Therapists, and 13 Physical Therapists. Responded to numerous telephone calls and email inquirie s. Created Excel spreadsheets. Provided quality service to patients and families from such diverse background a s Russia, Germany, Japan, Spain, Portugal and Italy. Selected Highlights * Achieved a very high accuracy rate on patient data entry/information managemen t. * Based on attitude, ability and experience, was routinely selected to support s pecial projects; major contributor on process improvement projects. * Consistently maintained very positive relationships with patients, families, p hysicians, nurses and administrators. Registration Specialist, 1999-2009 Arranged and processed all necessary information for patients' admissions, inclu ding coordinating documentation, conducting patient interviews, obtaining/verifying insurance information necessa ry for proper billing and reimbursement within federal, state and contract guidelines. Conducted bedside r egistration upon patient admission. Selected Highlights * Coordinated with all departments, 25 attending physicians, and their offices. * Established a reputation for outstanding customer service. * Created and maintained accurate demographic and insurance information within t he hospital information system. * Set up and administered the SharePoint site. * Recipient of two Commitment to Excellence Awards for outstanding support to th e department and for work done in the set up and administration of the SharePoint site. EDUCATION Sacred Heart University, Bridgeport, CT Associate of Arts Degree PROFESSIONAL CERTIFICATIONS & AFFILIATIONS Certified Healthcare Access Associate National Association of Healthcare Access Management