ANSWERED BY: TARAM MARIO & RIEKE YULINA YUDI

FYI : Taram as Mr Abdullah and Rieke as Mr. Subagio

Mr. Subagio : Good morning, my name is Subagio delivery clerk of Pro Data Computing
House.. Who am I speaking with?

Mr. Abdullah : Good morning, I’m Abdullah the Marketing Executive Of YPPIA

Mr. Subagio : Ok Mr. Abdullah, how can I help you?

Mr. Abdullah : I would like to complaint about my laptop which I bought here three day ago.
I’m sorry to tell you this, but my laptop is unusable. The monitor suddenly displayed nothing.

Mr. Subagio : We apologize for the damage caused to our items. We will help to process the
warrant of the items.

Mr. Abdullah : Then what should I do?

Mr. Subagio : You can send proof of damaged goods to us and bring a warranty card and invoice
for the purchase of goods.

Mr. Abdullah : Tomorrow I will bring my laptop, thank you for the information

Mr. Subagio : You are welcome sir.

letter to the Pro Data Computing House.

Complain About Damage

YPPIA

Jalan Dr T.Mansyur III

Medan

12 April 2022
Number :100/PG/IV/2022
Subject : Damage Complaints

Home Data Computing Pro

Jalan Jenderal Sudirman No. 25
Medan

Dear sir,
We hereby give to you the goods you bought in the form of a Micro Computer 3 days ago,
yesterday afternoon the screen was broken. In connection with this damage, we will ask for
action from you in the form of a guarantee for the goods we bought from your store.
Together with this we will submit a letter of complete warranty that will be needed, in the
warranty process.
Thus we write this letter in the hope that there will be a solution for your actions to overcome
this damage. For your attention, I thank you.

Sincerely,

Abdullah
Marketing Manager
Confirm letter to YPPIA

Pro Data Computing House

Jalan Jenderal Sudirman No 25

Medan

April 13, 2022

YPPIA Marketing Manager

Jalan Dr T. Mansyur III

Medan

Dear Sir,

We have received your letter from April 13, 2022 under Number 100/PG/IV/2022 regarding
complaints about product damage.

In connection with your letter, we must confirm that goods you buy come from our store by
bringing proof of purchase invoices.And bring proof of damaged good and warranty card.

We thank you for your attention.

Sincerely

Subagio