David P.

Waldman
414 Ventura Drive
Oldsmar, FL 34677
813-814-1845; 727-643-3348
dw10b107c@westpost.net
Summary of Qualifications: Extensive management & supervisory experience, proven
ability to train, motivate & supervise staff, exceptional oral & written commun
ication skills, ability to work well with clients, staff and corporate personnel
, proficiency in all aspects of Microsoft Office.
Employment History
Carlene Data Collection, Clearwater, FL
Office Manager. January, 2007- February, 2010
a Perform day to day office operations including filing daily client reports,
quota management of all studies and assigning job duties to staff
a Validate respondent eligibility as per client specifications
a Brief, supervise and administer client studies
a Handle all personnel matters
a Implemented dress codes, office conduct and other protocols as needed
a Address all client concerns
a Arrange biweekly staff scheduling and payroll
a Prepare and record client billing for each study upon timely completion
Key Financial Corporation, Largo, FL
Director of Training, January, 2006- December, 2006
a Designed, coordinated and implemented training curriculum
a Facilitated new hire training classes
a Interviewed, trained and supervised training personnel
a Identified and resolved employee relation conflicts
a Encouraged a team-like work environment, resulting in greater job performance
and efficiency.
a Amended company new hire manual and made recommendations for script & rebuttal
changes
a Assisted new hires on the sales floor by coaching and taking over calls when n
ecessary.
The Flyer, Clearwater, FL
Advertising Sales Representative, March, 2003- December, 2005
a Created and designed recruiting advertisement for business clients
a Committed to providing superior service to clients, responding to their reques
ts, inquiries, suggestions and concerns
a Utilized creative problem solving techniques to resolve issues and insure clie
nt satisfaction
a Trained newly hired employees on computer system, communication with clients a
nd company procedures

Talk America, Palm Harbor, FL

Service Representative, December, 2000- March, 2003
a Identified and solved customer issues, concerns & problems
a Handled collection of delinquent account balances
a Assisted managers and supervisors with taking over calls when necessary
Premack & Associates of Pinellas County, Inc. Pinellas Park, FL
Project Director, October, 1999- December, 2000
a Developed & directed overall and day to day operations
a Coordinated schedules and workload to meet project deadlines
a Established and implemented administrative protocols & operational policies
a Responsible for preparation of payroll and accounts receivable
a Managed new and existing business development to maximize growth profitabilit
y
a Established and maintained an excellent network of business associates with st
rong communication skills & superior services
a Designed growth plans, negotiated fees and managed correspondence for clientel
e
a Assisted the design of surveys to client specifications
a Trained staff on all client projects
Cunningham Field & Research Services, Clearwater, FL
Office Supervisor, May, 1997- June, 1999
a Supervised the administration of client studies
a Trained staff on all client projects
a Supervised qualitative and quantitative research studies
a Edited consumer data generated from questionnaires and on-site surveys
a Trained and supervised personnel
a Performed personnel evaluations and made appropriate recommendations
JJ&L Research Company, Philadelphia, PA
Mall Office Manager, April, 1993-April, 1997
a Directed overall and day to day operations of mall office
a Coordinated schedules and workload to meet project deadlines
a Supervised the administration of client studies
a Edited consumer data generated from questionnaires and on-site surveys
a Interviewed, trained and supervised personnel
a Trained staff on all client projects
Education
Eckerd College, St. Petersburg, FL
Bachelor of Arts, Business Management
St. Petersburg College, St. Petersburg, FL
Associate of Arts, Marketing