A SYNOPSIS OF

SUMMER INTERNSHIP RESEARCH

PROJECT
ON
“A STUDY OF SATISFACTION LEVEL OF EMPLOYEES AT
HEAVY ENGINEERING CORPORATION RANCHI”

Batch
2020-2022

Project Guide Submitted By

Dr. Amrita Majumdar Gloria dungdung
 INTRODUCTION
Employees are fundamental pillar of any organisation . The very success or failure of any
organization rest on the fact that upto what extent employees are synchronizing their own
interest with the goals ,mission and vision of the organization.

Various literature on personnel management advocates that one among the factors that
determine this synchronization is employee engagement i.e. employee loyalty towards the
organization. Scholars says that this loyalty is directly proportional to the consideration that
employee get in lieu of his effort within the organization.

Technically ,it is described as the satisfaction level that employees are getting by working in
the organization. Quoting Nancy C. Morse (1997) “Satisfaction refers to the level of fulfillment
of one’s needs, wants and desire. Satisfaction depends basically upon what an individual wants
from the world, and what he gets.”

This means employee satisfaction ,in simple terms , can be defined as how much the employee
is while working in the organization.

As the employee satisfaction has implication over a number of variables within the organization
like profit, productivity, coordination et. cetra , ignoring this aspect can be disastrous for any
business entity in long term.

Within this context this study focuses into gauging the level of satisfaction of employees at
HEAVY ENGINEERING CORPORATION RANCHI (HEC RANCHI) by using subjective as
well as objective tools. This has been done while paying attention to the major determinants of
employee satisfaction within the organization.

Further , this study end up highlighting the lagging areas while giving insights over the
steps that can be way forward not only for this organization but also for other such
business entities.
 NEED OF THE STUDY
Employee satisfaction is of utmost importance for employees to remain happy and also deliver
their level best. Satisfied employees are the ones who are extremely loyal towards their
organization and stick to it even in the worst scenario.

This is of utmost importance for large PSUs of India which are facing huge challenges in the
form of rising competition ,declining productivity,stagnant growth etc. one of the foremost
reason for such a scenario is public sector is failing to retain good talent due to low level of
satisfaction of employees working on it.

In such a scenario,it becomes necessary that an intense investigation should be done to gauge
out the level of satisfaction of employees in public sectors and highlight the reasons for such
pathetic state.

It is for this reason the study has chosen HEC RANCHI as a template PSU so that a
comprehensive and holistic study can be done.
 OBJECTIVES OF THE STUDY
The study aims to achieve the following objectives:-

1.To evaluate how human resource factors (general factors) affect the satisfaction level of
employees in HEC RANCHI.

2. To assess how far welfare and financial factors motivate the employees .

3. To determine the various facilities provided .

4. To determine the opinion of employees towards the working life.

 LITERATURE REVIEW
1. Sinha and Singh (1961) studied the relationship between job satisfaction and
absenteeism. A random sample was selected from various departments of Tisco,
Jamshedpur. The sample consisted of high and low absentee workers. Respondents
consisted of 50 each from both the categories. Job satisfaction questionnaire consisted
of items of four components of job satisfaction namely nature of work, wages and
security, supervisors and supervision and company„s overall personnel policy. It was
found that low absentees were significantly more satisfied with their job than high
absentees.
2. Richmond, Mccroskey and Davis (1982), stated that “moderately satisfied employees
may be more productive than dissatisfied employee; extremely satisfied employees
may form the type of work group known as the “happiness for lunch bunch”
(McCroskey, Larson & Knapp, 1971) and be more of a social group than a work
group, hence lowering productivity.
3. Rajendran (1987) in a public sector industry highlighted a significant correlation
between work culture and employee satisfaction
4. Rashid Saeed et al., (2014),in his study found promotion, pay, fairness and working
condition to be the key factors that contribute to employee job satisfaction. The study
was conducted on 200 telecom sector employees of Pakistan. It was concluded that
money and compensation play an important role in the job satisfaction of the telecom
employees of Pakistan.
 RESEARCH METHODOLOGY

TYPE AND SOURCE OF DATA

Both primary and secondary data are used for the study. The primary data are
collected by using questionnaire method. Secondary data are collected from books,
journals, company manuals, company website, company magazines and informal talk
with the officers and the employees

TOOLS AND TECHNIQUES

Tools and techniques involves various accounting techniques and statistical tools like
percentages and ratios, which is used as a device to analyse and interpret the cost and
value of human resources of the company as it is one of the most powerful tool of
financial analysis.
Graphs, tables, figures and bar diagrams are used, as it helps in presenting quantitative
facts in simple, clear and effective pictures and are also attractive and create lasting
impression.

POPULATION
The survey was conducted in three departments of HEC RANCHI, namely, Human
Resource Development & Industrial Relations (HRD & IR) Department, Personnel
Department and Finance & Accounts (F & A) Department.

SAMPLE
Convenience sampling was used for the survey.

LIMITATIONS OF THE STUDY

1. Due to the busy work schedule of the employee chances are there that response may
be with lack of full concentration.
2. Insufficient time lead to inadequate focus in all sections.
 EXPECTED OUTCOMES

The expected outcomes of the study are as follows :

1.It will show the level of satisfaction of employees at HEC RANCHI.

2.It will highlight the reason behind the high or low level of satisfaction.
3.It will help to find out the problem areas.
4.It will help to formulate policies for future.