MGCH

Title : Appointment Schedule

Sub-Process: Order Confirmation
Start Code : (APR / FC – 1.1.3)

CRM

Pre-sale CRM Team contacts customer and

confirms about the Test / Doctor appointment and
raise a New Ticket

Agent 2 checks the

Yes possibility of No
appointment as per
customer need

Agent 2 sends the slot Pre-Sales Team intimates the

information to Customer Customer about non-possibility.

If Customer ok with No
the Slot Close the lead

Yes

Order Acceptance

Payment Link will be sent

to Customer through mail

If received
Yes No
payment from
Customer

Acknowledge to Customer about the Check / call to Customer to

payment confirmation through mail assist in making payment

Forward the details to MGCH Core

If Customer is
team
Yes interested to pay

No
End
Close the lead