MGCH (MD)

Title: Medicines Delivery

Start (Confirmation Mode)
Code: (MED / FC – 1.2.2)
Gets notification from CRM

Confirmation Mode – from Customer

Reconciliation of
Order details

Yes If Medicines No
are avaliable
Information to out bound
team for order Update same with
customer

Check the
mode of
payment Add new task in CRM
Paid through online for next follow-ups
Cash on Delivery
payment link

Payment receipt End

confirmation from F&A

Generate Sales Invoice

Transfer the order details

to Out-bound Team

If customer
Yes No
mention special
packing of order
Special packing Normal packing

Dispatch the product

Update the Order tracking details in CRM and

send the same to Customer through SMS / Mail

Post Sale Call to Customer

End