E-COMMERCE: ORDER MANAGEMENT SYSTEM
Jammie Jones Cera
USER STORIES
Order Placement
As a customer, I want to be able to add products to my
shopping cart and place an order seamlessly, specifying
quantities and providing shipping details.
Order Confirmation
As a customer, I want to receive a confirmation email
immediately after placing an order, including details such as
order number, purchased items, and estimated delivery
date.
Real-Time Order Status
As a customer, I want to check the real-time status of my
order, including whether it's confirmed, shipped, or out for
delivery, to stay informed about my purchase.
Order Modification
As a customer, I want the ability to modify my order (add or
remove items, update quantities) before it is shipped,
providing flexibility in my purchase decisions.
Address Modification
As a customer, I want to update my shipping address for an
order before it is dispatched, ensuring that the items reach
the correct destination.
Order Cancellation
As a customer, I want the ability to cancel my order if
necessary, before it enters the shipping process, and
receive a refund or credit promptly.
Inventory Deduction
As an inventory manager, I want the system to
automatically deduct the sold quantities from the available
inventory once an order is successfully placed.
Order Packing
As a warehouse staff member, I want a packing slip
generated for each order, detailing the items and quantities
to be packed for shipping.
Shipping Label Generation
As a warehouse staff member, I want the ability to generate
shipping labels with accurate customer addresses for each
order to facilitate the shipping process.
Shipping Method Selection
Daniel Del Rosario
Franco Luis Rosel
Roczpen Sto. Domingo
DESCRIPTION
Status: Implemented An integration between the shopping cart and checkout, and payment
modules will happen right before the order processing occurs. This
ensures a smooth flow of the order process, once the customer has
managed to confirm the order via check out with selected payment
option, an api connection between the checkout module and the
order processing module will occur as the next step to keep track of
order.
Status: To Implement The order processing team plans to set up and integrate an email
service provider that can send transactional emails to customers via
platforms such as Sender (option 1) or LiveAgent (option 2).
Creating an order confirmation system includes the following:
- A subject line that confirms the order and thanks the customer
- A greeting that addresses the customer by name
- A summary of the order details, such as order number, purchased
items, price, payment method, and shipping address
- An estimated delivery date and a tracking number if available
Status: Implemented
This is implemented through the customer side UI of the order
processing module where the customers can see and track the status
of their order.
Status: Excluded Any modifications about the order quantity and items to include are
done before the checkout stage. The e-commerce system requires all
items to be added to cart first. After which, the customer will undergo
a checkout and payment procedure right before the seller starts
processing customer order. This is to ensure that the customer double
checks the order right before any shipment or packaging occurs. The
customer can however, update the shipping address, name, and
contact details right before an order has been confirmed to ensure
proper addressing and information.
Status: Implemented This is implemented right before the confirmation of order is done.
Once everything is set in place, the customer cannot modify any
information including the address, name, and contact details.
Customers with accounts can modify their pre-set information but any
changes will occur only before and after the order process was
completed.
Status: To The cancel feature must only work right before the seller has shipped
Implement the item. A cancel order button will be added to the customer UI but
once the order status reaches shippment, the customer can no longer
cancel the item and the refund will occur only when the item is
returned.
Status: Implemented A unified e-commerce database will access the product catalog
module's assigned database table. Through a unified database, the
order processing system will automatically inform the inventory part
of the product module and deduct the item quantity as per successful
order completion.
Status: To Implement
Right before shipment, a packing slip will be generated and displayed
for both the customer and admin.
Packing Slip Template Design: The packing slip should include details
such as order number, item names, quantities, and any other
necessary information.
Packing Slip Generation Feature: This feature should be triggered
when an order is confirmed.
Status: To Implement The order processing team wishes to merge the packing slip and the
shipping label into one, including all the necessary information
(including the item, ID, customer name, address, etc.)
Status: Implemented
The order processing will include shipping options from selected

As a customer, I want the option to choose from different
shipping methods during the checkout process, with
corresponding delivery timeframes and costs.
Tracking Information
As a customer, I want to receive a shipping confirmation
email with a tracking number and a link to track the delivery
status of my order in real-time.
Order Delivered Confirmation
As a customer, I want to be notified and provided with
confirmation once my order has been successfully
delivered to the specified address.
Returns and Refunds
As a customer, I want a straightforward process for initiating
returns, tracking return status, and receiving timely refunds
or replacements.
INTEGRATION
User Management and Authentication
Order History: Integration with User Management and
Authentication allows the system to associate orders with
specific user accounts, enabling customers to view their order
history, track shipments, and manage returns.
Product Catalog and Inventory Management
Real-Time Inventory Updates: Integration with Product Catalog
and Inventory Management ensures that the system deducts
sold quantities from available inventory in real-time, preventing
overselling and maintaining accurate stock levels.
Shopping Cart and Checkout
Order Creation: Integration with Shopping Cart and Checkout
ensures a seamless transition from order creation to order
processing. It also validates product availability and updates
order status during the checkout process.
Payment Gateway Integration
Order Authorization: Integration with Payment Gateway ensures
that orders are processed only after successful payment
authorization. It also handles the communication between the
order processing system and the payment gateway for payment
confirmation.
Customer Reviews and Ratings
Post-Purchase Feedback: Integration with Customer Reviews and
Ratings allows the system to prompt customers for feedback
after order delivery, enhancing the overall customer experience
and contributing to product reviews.
The order processing will include shipping options from selected
shipping (courier) services such as Jnt, Jrs, Dhl, and Lbc. This is
included within the order tracking UI in the customer side.
Status: Excluded
The tracking of order will be implemented in the web app that no
longer requires updates via e-mail.
In-App Notifications: customers can receive updates and track their
orders directly within the app. This eliminates the need for email
notifications and provides a more seamless user experience.
Email Overload: Many customers receive a high volume of emails daily.
By providing updates through the app instead of via email, it reduces
email overload and ensure that customers don’t miss important
updates about their orders.
Status: Implemented
All updates regarding the order status are viewed in the web app.
Status: To Implement
The order management team has grasp the essence of completing the
order from confirmation of order to delivery. Return and Refund
comes after the delivery phase that enables the return/ refund item.
This will redirect them to a form that will contain the details of the
item, customer, order ID, and reason for returning item.
DESCRIPTION
Integrate secure user authentication, link orders to user accounts in a
database, create API endpoints for order actions, implement real-time
updates for order status, integrate shipment tracking, design a
user-friendly interface, and ensure testing/documentation for a
seamless user experience—enabling customers to view order history,
track shipments, and manage returns.
Integrate Product Catalog and Inventory Management for real-time
updates, preventing overselling; link with Order Processing and
Fulfillment for streamlined processes, reducing errors, and enhancing
customer satisfaction.
Seamless integration between the shopping cart and checkout
processes with order processing and fulfillment is achieved through
API integration, ensuring real-time data validation, inventory updates,
payment gateway integration, and order status tracking, supported by
robust error handling, customer notifications, and scalability
considerations for a comprehensive and efficient e-commerce system.
Payment Gateway integration coordinates order processing by
initiating secure API calls during checkout, confirming successful
payment authorization, updating order status, and capturing payment
post-fulfillment, ensuring a smooth, secure e-commerce transaction
experience with adherence to PCI DSS standards.
Integrate post-delivery feedback prompts with order processing,
incentivize responses, connect securely to the review platform for
automatic submission, implement moderation and analytics, fostering
a seamless system that enhances customer experience and informs
product improvement.