II.

STEP BUYING PROCESS IN LAZADA

Flowchart buying process

ONLINE
CUSTOMER BANKING

TRANSFER MONEY
ACCESS TO TO LAZADA
LAZADA APPS ACCOUNT

PAYMENT
SELECT THE METHOD PROOF OF
PRODUCT TRANSFER
CUSTOMER WANT

GET ORDER
TOTAL
DETAILS
BUY OR NOTIFICATION
NOT OF PAYMENT

FILL IN CUSTOMER
PURCHASE
INFORMATION, WAIT UNTIL
IDENTITY AND THE PRODUCT
ADDRESS ARRIVE TO
THE
CUSTOMER

CONFIRM
FROM
LAZADA AND
GET ORDER
CODE
STEP 1
Search column

After search
we can see
lazada
provide
various
options

Firstly download the lazada apps, we open the apps and we required to sign up the lazada
account to be a member. Lazada make customer easy by provide the search column that
customer can easily search the product they want by category.

STEP 2

Feedback from
the customer

After we search the product, we can see there are more products related to what we are looking
for. Besides, each product displays description about the product, prices, rating and review.
Therefore, we can make comparisons to buy good quality product and get the best price.
STEP 3

Customer
name,
address and
telephone
number

We decide to buy nestle milo energy cube 100pcs at price RM 11.20 and 4.8 rating from
customer review. Customer also can add the product to cart if they want buy for later. After
click the button buy now, we need to fill in customer purchased information, identity and
address to place order.
STEP 4

Lazada
offer
various of
payment
method

Lazada provide various payment method such as credit/debit card, online banking, instalment,
7elevent and cash on delivery. We use online banking method through cimb click, in the second
picture is the proof of transfer money to lazada account.
STEP 5

After the payment we get the order details that include the tracking number, total payment,
shipping address and estimate time the product get by. When we click the tracking package
button we can trace our product logistics.
STEP 6

Finally, after 5 days the product safely arrive with the good condition. Lazada have own courier
that is lazada express.