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  • MGCH Enquire Mode: Title: Enquiry Mode Sub-Process: Appointment Confirmation Code: (APR / FC - 1.1.1)

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    jeremiah elior
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    The document describes an enquiry and appointment confirmation process. A prospective customer sends an enquiry through the website or third party. The enquiry is reviewed and a ticket is created in CRM. The pre-sale CRM team then contacts the customer to explain the process, answer any questions, and potentially schedule an appointment if the customer is interested and ok with the process. The customer can then select to pay with either direct payment or cash on delivery, and the order is confirmed accordingly through email or mail.

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    Original Title

    Flowchart - Enquiry

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    The document describes an enquiry and appointment confirmation process. A prospective customer sends an enquiry through the website or third party. The enquiry is reviewed and a ticket is created in CRM. The pre-sale CRM team then contacts the customer to explain the process, answer any questions, and potentially schedule an appointment if the customer is interested and ok with the process. The customer can then select to pay with either direct payment or cash on delivery, and the order is confirmed accordingly through email or mail.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    MGCH Enquire Mode: Title: Enquiry Mode Sub-Process: Appointment Confirmation Code: (APR / FC - 1.1.1)

    Uploaded by

    jeremiah elior
    The document describes an enquiry and appointment confirmation process. A prospective customer sends an enquiry through the website or third party. The enquiry is reviewed and a ticket is created in CRM. The pre-sale CRM team then contacts the customer to explain the process, answer any questions, and potentially schedule an appointment if the customer is interested and ok with the process. The customer can then select to pay with either direct payment or cash on delivery, and the order is confirmed accordingly through email or mail.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    MGCH Enquire Mode

    Title : Enquiry Mode


    Start Sub-Process : Appointment
    Confirmation
    Code : (APR / FC – 1.1.1)
    Website / 3rd Party

    Enquiry Mode – Prospective Customer sends an


    enquiry

    CRM

    Review of Enquiry as per checklist for


    Appointment Schedule

    New Ticket Raise in CRM

    Pre-sale CRM Team contacts customer and


    explain the process.

    No
    If Customer okay Yes
    with the Process

    Clear Customer‘ doubts, if any Raise Appointment

    If Customer
    Check whether
    not satisfies
    customer prefer Cash
    on Delivery or Instant
    payment
    Close the lead
    Direct Payment Cash on Delivery

    Payment Link will be sent to Acknowledge to Customer about the


    Customer through mail Order confirmation through mail

    If received
    No payment from Yes
    Customer
    Check / call to Customer to Acknowledge the payment receipt
    assist in making payment and appointment via mail /sms

    If Customer is Forward the details to MGCH Core


    interested to pay team
    Yes

    No End
    Close the lead

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