India Post

(Mumbai City West Division)

McCAMISH Help Document

Created by:
Go to Main Menu Page Gaurav Patel
SA, Mumbai City West Division

India Post
 Mandatory Document Process
Survice Request Features
Required Flow
Revival & Reinstatement
Commutation
Reduced Paidup
Conversion
Surrender
Loan
Client Maintanace
Duplicate Policy Bond / PB
Change Nomination
Assignment
Death Claim
Maturity / Survival Claim

India Post
 Revival & Reinstatement
Revival and Reinstatement: Mandatory Documents
Mandatory documents required for reviving a policy:

Revival Application Form

Medical Certificate from Authorised/Registered Medical Practitioner

Employer’s Certificate (For PLI customers only)

Declaration of Good Health

For a reinstatement request, Declaration of Good Health, is the only mandatory

document that is required. This document has to be submitted along with the
payment.

Go to Menu India Post

 Revival & Reinstatement

Revival and Reinstatement: Features

Policy revival involves activating a policy that has been void and not been
re-instated.

The revival is possible only if the policy has not reached the date of
maturity and the life assured is insurable at the time of revival.

For reinstatement of a policy, a customer has to only pay the premium

and interest due at the front desk. No approval is required for
reinstating the policy.

For revival of a policy, the customer can pay premium only after approval.

Go to Menu India Post

 Revival & Reinstatement

Process Flow: Revival

2 10
Customer

Receives information and submit

documents at PO/CPC for processing Receives the intimation

11
1 3
Post Office/CPC

Index the Revival request and send Customer pays the

Provide
the hard copies of the document to CPC required premium Yes
Revival
amount
Quote value No
4 5 8 6 9 7 10
Yes 68 7119

Hard copies will be scanned Data Entry Quality Will

Approver will
and request will go to the Operator enters Checker Provide Index Approver
the Surrender
Does Quality receive the
inbox of the Data Entry the required will in the requestapprove
Surrender
Checker send request the
and provide
Operator data and sends verify Quoteand
value requestrequest?
ID to
the request inbox request
request to the the data
CPC(HO)

to Approver? for missing customer

Quality Checker documents, if any
14 No
15 12 12 13
13

Rejection letter will be Intimations will be sent to the Reinstatement

issued and sent to Reject the request giving reasons Accounts department for passing letter generated
customer in the comment box necessary entries
The numbers indicate the sequence of steps within the process Steps 1 and 3 are common for PO and CPC
Expected path Alternate path

Go to Menu India Post

 Commutation
Commutation: Mandatory Documents

Commutation Request Form

Policy Bond

Premium Receipt Book

Disbursing Officer’s Certificate

Overloan Amount Repaid

Go to Menu India Post

 Commutation

Commutation: Features
The Commutation feature allows the customers to pay a lower
premium.

This feature allows the client to request for a reduced premium or

a reduced Sum Assured (SA).

At the end of the Commutation process, the SA or the Premium is

changed and policy is commuted.

Go to Menu India Post

 Commutation

Process Flow: Commutation

Go to Menu India Post

 Reduced Paidup
Reduced Paid-Up: Mandatory Documents

Duly filled Reduced Paid-Up Application Form

Policy Bond

Premium Receipt Book

Consent Letter

Disbursing Officer’s Certificate (DOC) for the last six months for
deduction of premium (in case of pay recovery policy)

Go to Menu India Post

 Reduced Paidup

Reduced Paid-Up: Features

The Reduced Paid-Up feature allows the policy holder to stop further
premium payments resulting in reduction in Sum Assured (SA).

The policy can be reduced paid up in Active and Active Lapse state.

The Sum Assured gets reduced as per the premium paid till date, and
the policy remains in the reduced paid up state till maturity.

Go to Menu India Post

 Reduced Paidup

Process Flow: Reduced Paid-Up

Go to Menu India Post

 Conversion
Conversion: Mandatory Documents

Conversion Request Form

Policy Bond

Premium Receipt Book

Consent Letter

Certificate of Good Health

Go to Menu India Post

 Conversion

Conversion: Features

Conversion means any change that affects the date of maturity of

an insurance contract.

Conversion also results in increase or decrease of the policy

premium.

The Whole Life Assurance product can be changed to

another Whole Life Assurance preceding the Premium
Ceasing Age.

At the time of Conversion, date of maturity can be ante-dated or

post-dated.

Go to Menu India Post

 Conversion

Process Flow: Conversion

Go to Menu India Post

 Surrender
Surrender
Surrender: Mandatory Documents
Surrender Request Form

Policy Bond

Premium Receipt Book

D.O.C for last one Year (in case of Pay Recovery)

Duplicate Policy Bond (in case of document lost)

Indemnity Bond (if duplicate bond not available)

Cancelled Cheque (in case of EFT disbursement type)

Go to Menu India Post

 Surrender

Surrender: Features
The Surrender value of a policy is the amount that is payable to a
client for which the contingent benefit of the policy is given up and is
surrendered for an immediate cash payment.

The Surrender value offered to the client depends on the

insurance product and how long the client have had it.

To surrender the policy, the policy should have been in place for a
minimum period of 3 years and the premiums paid up to date.

A client surrenders the policy and gets paid out for the same.

Go to Menu India Post

 Surrender

Process Flow: Surrender

Go to Menu India Post

 Loan
Loan: Mandatory Documents

Duly filled Loan Application Form

Policy Bond

Premium Receipt Book( in case of Cash Policy)

Loan Repayment Receipt Book (in case of second or subsequent

Loan)

D.O.C for the last six months for deduction of premium (pay recovery
policy)

Go to Menu India Post

 Loan

Loan: Features
Loan clause of the PLI policies allow the client to get a low interest loan. Loan
is approved for applied amount if all the eligibility criteria are met.

The Loan feature is available for the PLI products. The loan is sanctioned
against the policy.

Loan against a policy gives a great advantage to the client because it is

very low interest rate.

The maximum loan amount that can be issued is 90% of the Surrender
value provided the policy has been in place for more than 3 years.

The insurance policy is assigned to the President of India until such time as the
loan is fully paid up.

Go to Menu India Post

 Loan

Process Flow: Loan

Go to Menu India Post

 Client Maintanance
Client Maintenance: Mandatory Documents

Service Request Application Form

Address Proof

Employer’s Certificate

ID Proof – PAN Card, Driving License, Passport

Go to Menu India Post

 Client Maintanance

Client Maintenance: Features

The Client Maintenance system allows the users to process change requests
such as name, address, billing, frequency and bank details of a client.

Customers in this context are also known as policy holders. They are
classified into five types of entities based on their roles and functions.

Customer entities are Insured, Proposer Nominee, Appointee, Assignee and

Trustee.

Go to Menu India Post

 Client Maintanance

Client Maintenance Process

Logging in to the Application

Generating a Quote

Indexing the request

Scanning the documents

Reserving the request

Entering details for the request

Checking quality of the details submitted for the request

Approving the request

Go to Menu India Post

Duplicate Policy Bond / Premium Receipt Book

Duplicate Policy Bond Duplicate Premium Receipt:

Mandatory Documents

Duplicate Policy Document Application Form

Indemnity Bond

Advertisement in Newspaper

Original Receipt of Duplicate Policy Fee

Go to Menu India Post

Duplicate Policy Bond / Premium Receipt Book
Duplicate Policy Bond and Duplicate Premium
Receipt: Features

If customers have lost or misplaced their policy documents, they can request
for a Duplicate Policy Bond.

A nominal fee of Rs. 50/- is charged to the customer to issue a Duplicate

Policy Bond. A nominal fee of Rs.10/- is charged to the customer to issue a
Duplicate Premium Receipt.

A Duplicate Premium Receipt can be issued at the post office level also;
hence it can be generated and provided to the customer immediately.

Go to Menu India Post

Duplicate Policy Bond / Premium Receipt Book

Process Flow: Duplicate Policy Bond

Go to Menu India Post

 Change Nomination
Change Nomination: Mandatory Documents

Nomination Change Request Form

Age Proof/Address Proof (if required)

Other Supporting Documents (if requested)

Go to Menu India Post

 Change Nomination

Nomination: Features

Nomination is a privilege given to a policy holder to choose a person(s) or a Trust(s) to

receive the death claim under a policy.

Nomination does not transfer any financial interest to the Nominee during the
policy holder's lifetime.

Go to Menu India Post

 Change Nomination

Process Flow: Nomination

Go to Menu India Post

 Assignment
Assignment : Mandatory Documents

Assignment Form

Written Consent from Assignee (in case of Reassignment - Type

Absolute)

Other Supporting Documents (if requested)

Go to Menu India Post

 Assignment
Assignment and Nomination:
Features
Assignment of a policy transfers rights, title and interest to a person(s),
Trust(s) or company(ies).

An Assignor refers to the policy holder who assigns or transfers the policy
in favor of another..

An Assignee refers to a person to whom the policy is assigned by the

Assignor

Go to Menu India Post

 Assignment

Process Flow: Assignment

Go to Menu India Post

 Death Claim
Compulsory Documents/Information

Claim Intimation

Death Certificate

Dispute

Date of Death

Go to Menu India Post

 Death Claim

Steps In the Processing of Death Claims

• Intimation
Stage 1

• Processing
Stage 2

• Adjudication
Stage 3

• Payment/Denial
Stage 4

Go to Menu India Post

 Death Claim

Death Claim Intimation – Process Overview

Go to Menu India Post

 Death Claim

Death Claim Processing – Process Overview

Go to Menu India Post

 Maturity /Survival Claim
Compulsory Documents

Discharge Voucher

Policy Document/Indemnity Bond

ID Proof

Assignment/Reassignment (If Any)

Copy of Policy Premium Passbook

Cancelled Cheque

D.D.O Certificate (In case Pay Recovery)

Go to Menu India Post

 Maturity /Survival Claim
Steps In the Processing of Maturity/Survival Claims
• A customer can submit documents at PO/CPC under Maturity and Survival Claim
processing, 60 days before the maturity/survival due date. The system does not
accept documents for a policy where the Maturity/Survival is after 60 days (from the
Step 1 current date).

• The Indexer can search and retrieve the policy details on the Indexing screen. After
clicking Submit on the screen, a reference number (Ticket Number) is generated by
the system for the indexed case on successful indexing. The system displays a
Step 2 message confirming the same.

• After a Ticket ID is generated, the system creates a claim case and populates it in the
Group Inbox. The Indexing process is the same for both Maturity and Survival Claims.
However, while there can be multiple instances of Indexing under Survival Claim
during the policy life cycle (only one Active Survival Claim during the policy life cycle at
Step 3 stipulated time), there can be only one Maturity Claim process initiated for a policy.

Go to Menu India Post

 Maturity /Survival Claim

Maturity/Survival Claim – Process Overview

Go to Menu India Post