Professional Documents
Culture Documents
CITIZEN’S CHARTER
2019 (1st Edition)
ENERGY REGULATORY COMMISSION
CITIZEN’S CHARTER
2019 (1st Edition)
2
I. MANDATE
Section 38 of the Republic Act No. 9136, otherwise known as the EPIRA,
created the ERC as an independent, quasi-judicial regulatory body,
thereby abolishing the Energy Regulatory Board, created under Executive
Order No. 172.
II. VISION
A world class and independent electric power industry regulator that
equitably promotes and protects the interests of consumers and other
stakeholders, to enable the delivery of long-term benefits that contribute to
sustained economic growth and an improved quality of life .
III. MISSION
The ERC is committed to promote free and fair competition and ensure
reasonable rates through the exercise of prudent and equitable
judgment.
The ERC shall provide the industry with ample opportunities to manage
risks and challenges through coordination, consultation and
enforcement.
The ERC shall protect the rights of consumers, balance the interests of
all stakeholders, and nurture the personal and professional aspirations
of its employees.
We commit to:
3
V. LIST OF SERVICE
Central/Head Office
External Services
1. Acceptance Testing 7
4
Central/Head Office
External Services
5
CENTRAL OFFICE
External Services
6
VI. SERVICE SPECIFICATIONS
1. Acceptance Testing
Every new and reconditioned or repaired meter before they are put into
service should first pass the acceptance test of the ERC using ANSI Z1.4-
1993, “Sampling Procedures and Tables for Inspection by Attributes”.
8
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
3. Customer to 3. Assigned SOA None Eight (8) FAS-Billing
proceeds to Number, print minutes Section
the FAS- and hand the processing Personnel
Billing Section SOA to the time for
customer agency
actions 3
4. Customer pay 4. Receives the Resolution and 4 FAS-Cashier
the assessed payment of No. 12,
testing fee to testing fee based series of
the Cashier on the FAS- 2009
Billing’s section Table 6,
numbered SOA Article 9
presented by the
customer (See page
no. 194)
4.1 Engineer V None Eleven (11) CAS-Meter
endorses the minutes Division
request to Engineer V
Engineer III Engineer III
who will assign Director
personnel to
conduct the Clerk
field testing
then prepare
Travel Authority
(TA)/Travel
Order (TO)/
Special
Assignment
(SA) for
checking and
initial by
Engineer IV
and V prior to
CAS Director’s
approval then
CAS Clerk
forwards
approved
documents to
CRD
9
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.2 CRD records None Five (5) Central
and assigns minutes Records
number of the Division
approved Personnel
TA/TO/SA then
return to CAS;
furnishes
Human
Resource
Management
Division
(HRMD),
Commission on
Audit (COA)
and FAS
4.3 CAS Clerk None Twenty- CAS Clerk
receives and eight (28)
records the minutes
numbered processing
TA/TO/SA then time for
forwards it to agency
the Assigned actions 4.3
Personnel to 4.5
(ERA/Engineer
I, II or III)
4.4 Assigned CAS
Personnel Assigned
coordinates Personnel
and informs (Engineer I,
concerned II & III)
parties of the
date and time
of testing.
Their presence
or their
authorized
representative
is required
during testing
4.5 Assigned
Personnel
requests and
accomplishes
forms and gate
10
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
passes for
testing
equipment,
seals and
stickers, and
official
company
vehicles for
signing and
approval by
Engineer IV or
V, following
procedures
below:
4.5.1 ISSUANCE None Nineteen CAS
OF TESTING (19) Assigned
EQUIPMENT minutes Personnel
4.5.1.1 Assigned processing
Personnel time of
accomplishe agency
s triplicate action
copies of 4.5.1.1 to
Request for 4.5.1.11
Test
Equipment
(RTE)/Gate
Pass (GP)
one (1)
working day
before the
assignment
for approval
by Engineer
V
4.5.1.2 Assigned
Personnel
forwards the
approved
RTE/GP to
Property
Custodian
(Electrician I)
for
preparation
11
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.1.3 Property
Custodian
pullouts,
prepares and
issues the
equipment to
the Assigned
Personnel on
the first (1st)
day of
assignment
4.5.1.4 Assigned
Personnel
acknowledge
s receipt of
the
equipment in
the Property
Custodian’s
copy of the
supporting
GP, then
keeps the
second (2nd)
copy
4.5.1.5 Assigned
Personnel
presents the
Equipment
and the
supporting
GP to the
Guard on
Duty for
checking and
inspection
4.5.1.6 Guard on
Duty checks
and inspects
the
equipment;
keeps the
GP on file
12
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.1.7 Assigned
Personnel
brings out
the
Equipment
then
proceeds
and performs
the
assignment
4.5.1.8 Upon
completion
of the
assignment,
Assigned
Personnel
presents the
Equipment to
the Guard on
Duty
4.5.1.9 Guard on
Duty
retrieves the
supporting
GP,
rechecks
and records
its returns
4.5.1.10 Assigned
Personnel
returns the
Equipment to
the Property
Custodian
who will
inspect and
record its
returns in the
supporting
GP
13
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.1.11 Property
Custodian
safe keeps
the
Equipment in
the Inventory
Stock Room
4.5.2 ISSUANCE None Five (5) CAS
OF SEALS working Assigned
AND days Personnel
STICKERS processing
4.5.2.1 Assigned time for
Personnel agency
accomplishe actions
s triplicate 4.5.2 1 to
copies of the 4.5.2.11
Request for
Seals and
Stickers
(RSS)/Gate
Pass (GP)
one (1)
working day
before the
assignment
for approval
by Engineer
IV or V
4.5.2.2 Assigned
Personnel
forwards the
approved
RSS/GP to
the Seals
and Stickers
Custodian
(SSC) for
preparation
14
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.2.3 SSC
prepares and
issues the
Seals and
Stickers to
the Assigned
Personnel on
the first (1st)
day of the
assignment
4.5.2.4 Assigned
Personnel
acknowledge
s receipt of
the Seals
and Stickers
in the
Custodian’s
copy of the
supporting
GP, then
keeps the
second (2nd)
copy
4.5.2.5 Assigned
Personnel
presents the
seals and
stickers and
the
supporting
GP to the
Guard on
Duty for
checking and
inspection
4.5.2.6 Guard on
Duty checks
and inspects
the seals
and stickers;
keeps the
GP on file
15
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.2.7 Assigned
Personnel
brings out
the seals
and stickers
then
proceeds
and performs
the
assignment
4.5.2.8 Upon
completion
of the
assignment,
Assigned
Personnel
presents the
unused/
excess/
defective
seals and
stickers to
the Guard on
Duty
4.5.2.9 Guard on
Duty
retrieves the
supporting
GP,
rechecks
and records
its returns
16
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.2.10 Assigned
Personnel
returns the
unused/
excess/
defective
seals and
stickers to
the SSC who
will inspect
and record
its returns in
the
supporting
GP
4.5.2.11 SSC safe
keeps the
unused/
excess/
defective
seals and
stickers in
the Inventory
Stock Room
4.5.3 USE OF None Five to ten CAS
VEHICLE (5-10) Assigned
FOR minutes Personnel
OFFICIAL processing
FIELDWORK time for
agency
4.5.3.1 Assigned actions
Personnel 4.5.3.1 to
accomplishes 4.5.3.4
duplicate
copies of
Request for
Vehicle (RV)
at least five
(5) working
days before
the
assignment
for approval
by Engineer V
17
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.3.2 Assigned
Personnel
forwards the
approved RV
(with
supporting
approved TO
and or
Permission
Slip) to the
General
Services
Division
(GSD) for
proper action
4.5.3.3 GSD FAS-GSD
determines Personnel
vehicle to use
and assigns a
company
Driver
4.5.3.4 Driver and CAS
Assigned Assigned
Personnel Personnel
coordinate
and agree on
the call time
and place of
meeting prior
to going to
the site
5. Premises of 5. Assigned None Five (5) CAS
the client personnel working Assigned
perform the days Personnel
assigned tasks
guided by the
ERC Acceptance
Sample Testing
Procedures.
Seals and
stickers are
attached to every
meter in the lot
that passed the
18
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
test
5.1 Assigned
Personnel
prepares a Test
Report (TR) after
completing the
Acceptance
Testing and the
Meter Shop
Head will sign
every page
(optional: full
signature or
initials is
accepted) of the
report and
likewise
acknowledge
receipt of a copy
of the TR in a
logbook
6 Client waiting 6. FAS-Billing None One (1) FAS-Billing
for the Section prepares working day Section
issuance of a SOA (assign and five (5)
SOA thru an SOA Number) minutes
email form based on
ERC and pay approved reports
the bills submitted; print
in triplicate
copies for
approval by FAS-
Director
6.1 Once approved,
FAS-Billing
Section forwards
2-copies of SOA
to Central
Record Division
(CRD)
6.2 CRD signs and None Five (5) Central
acknowledges minutes Records
receipt of SOA in Division
the FAS-Billing
19
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Section’s
receiving copy;
records the SOA
then mail one (1)
copy to the
Customer.
20
2. Elevated Metering Center Approval
Ensure that the installation and relocation of residential electric meters to
Elevated Metering Centers (EMC) or to Other Elevated Service (OES)
complies with safety standards and adequate protection to consumers’
interests and accordingly reduces their system losses.
21
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
1.2 Engineer V None CAS Engineer
endorses the V, Team
Application to Leader,
concerned Director
Team Leader/
Engineer III
who assigns a
team member
to check and
evaluate the
Application and
to conduct
inspections of
the Applicant’s
Elevated
Metering
Center then
prepare Travel
Authority
(TA)/Travel
Order
(TO)/Special
Assignment
(SA) for
checking and
initial by
Engineer IV
and V prior to
CAS Director’s
approval then
CAS Clerk
forwards
approved
documents to
CRD
1.3 CRD records None CRD
and assigns Reception
number of the Personnel
approved
TA/TO/SA then
return to CAS;
furnishes
Human
Resource
Management
22
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Division
(HRMD),
Commission on
Audit (COA)
and FAS
1.4 CAS Clerk None CAS Assigned
receives and Personnel
records the
numbered
TA/TO/SA then
forwards it to
the Assigned
Personnel
(ERA/ Engineer
I, II or III)
1.5 Assigned None CAS Assigned
Personnel Personnel
coordinates
and informs
concerned
parties of the
date and time
of testing.
Their presence
or their
authorized
representative
is required
during testing
25
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
3.1 Once approved, None FAS-Billing
FAS-Billing Section
Section forwards Personnel
2-copies of SOA
to Central
Record Division
(CRD)
3.2 CRD signs and None Five (5)
acknowledges minutes
receipt of SOA in processing
the FAS-Billing
Section’s
receiving copy;
records the SOA
then mail one (1)
copy to the
Customer
3.3 Assigned None Five (5) to CAS Assigned
Personnel Ten (10) Personnel,
prepares and working Director
submits a days
Memorandum to
the Ad-Hoc
Committee (for
pre-commission
meeting on the
evaluation of the
meter shop’s
application) for
checking and
sign off by
Engineer IV and
V and approval
by CAS Director
3.4 Once approved, None CAS Clerk
CAS Clerk
forwards the
Memo to the Ad-
Hoc Committee
thru the
Oversight
Commissioner
who will include
the Application in
26
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
the agenda of the
next Ad-Hoc
Committee
meeting
3.5 Once included, None CAS Assigned
Assigned Personnel
Personnel
presents the
Application to the
Ad-Hoc
Committee for
approval
3.6 Once approved, None CAS Assigned
Assigned Personnel.
Personnel Engineer IV,
prepares a Engineer V,
Memorandum Director
(for checking and
sign off by
Engineer IV and
V and approval
by CAS Director)
to the OGCS
requesting to
include the
Application in the
agenda of the
next Commission
En Banc meeting
3.7 Once included/ None Five (5) to CAS Assigned
confirmed, Ten (10) Personnel
Assigned working
Personnel days
presents the
Application to the
Commission En
Banc for
approval
3.8 Once approved, None CAS Assigned
Assigned Personnel,
Personnel Engineer IV,
prepares a Engineer V,
“Letter of
Approval” for Director
27
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
sign off by
Engineer IV, V
and CAS Director
3.9 CAS Director None CAS Director,
endorses the CA Chairperson &
to the CEO,
Chairman/CEO Oversight
for signature thru Commissioner
the Oversight
Commissioner
4. The concerned 4. Once signed, None Five (5) to CRD
DU receives a Office of the Ten (10) Reception
copy of the Chair forwards working Personnel
signed Letter. the Letter to the days
CRD who will
receives and
Note: Total
records prior to Processing
mailing it to the time should
concerned DU not exceed 60
calendar days
from
submission of
complete
documentary
requirements
in accordance
with R.A.
1
11234 .
Provided,
they
submitted the
correct and
complete
Requirements
1
Section 13. Time Frame. - The mother agencies shall ensure that all actions on applications before it and its
attached bureaus, offices, and agencies, at both the national and local levels, and GOCCs as well as other
entities shall all be released within the time frames stated below: Provided, That the time frame shall be the total
number of days for the mother agency and its attached bureaus, offices, and agencies, at both the national and
local levels, and GOCCs, as a whole to release actions on applications: Provided, further, That the time frame
shall be counted from the submission of complete documentary requirements. XXX
e) The ERC: sixty (60) calendar days to issue an action on all applications from the submission of all
documentary requirements: Provided, That for all quasi-judicial cases, the ERC shall have two hundred seventy
(270) calendar days to issue an action from the submission of a valid application;
28
3. Field Testing of Meters and Instrument Transformers
(Consumer Request/DU Request/ CSD Endorsed)
29
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Power 1.1 Requests sent
Producer (IPP) to
thru e-mail or meterlab@erc.
letter gov.ph are
submission to printed by the
CRD for official Reception
receiving and Personnel and
recording forwarded to
CRD
1.2 Personally
delivered letter-
requests are
directly
received by the
Central Record
Division (CRD)
1.3 CAS-CSD
endorsed meter
field testing
relative to
complaints filed
by consumers
2. Customer 2. Reception None Three (3) 1CAS
proceed to Personnel minutes Reception
Reception review the processing Personnel
Personnel requests time for
agency
2.1 Assesses
actions 2 to
testing fee
2.3
For DU/GenCo/IPP
request, Testing Fee
is paid after field
testing;
No testing fee is
required for CAS-CSD
endorsed meter field
testing.
30
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
2.2 Accomplish
Statement of
Account (SOA)
in the ERC
electronic
Billing and
Revenue
System (BRS)
32
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.4 Assigned CAS
Personnel Assigned
coordinates Personnel
and informs (ERA/
concerned Engineer I, II
parties of the or III)
date and time
of testing.
Their presence
or their
authorized
representative
is required
during testing
4.5 Assigned None Twenty- CAS Clerk
Personnel eight (28)
requests and minutes
accomplishes
forms and gate
passes for
testing
equipment,
seals and
stickers, and
official
company
vehicles for
signing and
approval by
Engineer IV or
V, following
procedures
below:
4.5.1 ISSUANCE None Nineteen CAS
OF TESTING (19) Assigned
EQUIPMENT minutes Personnel
processing
4.5.1.1 Assigned
time for
Personnel
agency
accomplishe
actions
s triplicate
4.5.1.1 to
copies of
4.5.1.11
Request for
Test
33
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Equipment
(RTE)/Gate
Pass (GP)
one (1)
working day
before the
assignment
for approval
by Engineer
V
4.5.1.2 Assigned
Personnel
forwards the
approved
RTE/GP to
Property
Custodian
(Electrician
I) for
preparation
4.5.1.3 Property
Custodian
pullouts,
prepares
and issues
the
equipment
to the
Assigned
Personnel
on the first
(1st) day of
assignment
4.5.1.4 Assigned
Personnel
acknowledg
es receipt of
the
equipment
in the
Property
Custodian’s
copy of the
34
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
supporting
GP, then
keeps the
second
(2nd) copy
4.5.1.5 Assigned
Personnel
presents the
Equipment
and the
supporting
GP to the
Guard on
Duty for
checking
and
inspection
4.5.1.6 Guard on
Duty checks
and
inspects the
equipment;
keeps the
GP on file
4.5.1.7 Assigned
Personnel
brings out
the
Equipment
then
proceeds
and
performs
the
assignment
35
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.1.8 Upon
completion
of the
assignment,
Assigned
Personnel
presents the
Equipment
to the
Guard on
Duty
4.5.1.9 Guard on
Duty
retrieves the
supporting
GP,
rechecks
and records
its returns
4.5.1.10 Assigned
Personnel
returns the
Equipment
to the
Property
Custodian
who will
inspect and
record its
returns in
the
supporting
GP
4.5.1.11 Property
Custodian
safe keeps
the
Equipment
in the
Inventory
Stock
Room.
36
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.2 ISSUANCE None Five (5) CAS
OF SEALS working Assigned
AND days Personnel
STICKERS processing
4.5.2.1 Assigned time of
Personnel agency
accomplish actions
es triplicate 4.5.2.1 to
copies of 4.5.2.11
the Request
for Seals
and Stickers
(RSS)/Gate
Pass (GP)
one (1)
working day
before the
assignment
for approval
by Engineer
IV or V
4.5.2.2 Assigned
Personnel
forwards the
approved
RSS/GP to
the Seals
and Stickers
Custodian
(SSC) for
preparation
4.5.2.3 SSC
prepares
and issues
the Seals
and Stickers
to the
Assigned
Personnel
on the first
(1st) day of
the
assignment
37
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.2.4 Assigned
Personnel
acknowledg
es receipt of
the Seals
and Stickers
in the
Custodian’s
copy of the
supporting
GP, then
keeps the
second
(2nd) copy
4.5.2.5 Assigned
Personnel
presents the
seals and
stickers and
the
supporting
GP to the
Guard on
Duty for
checking
and
inspection
4.5.2.6 Guard on
Duty checks
and
inspects the
seals and
stickers;
keeps the
GP on file
4.5.2.7 Assigned
Personnel
brings out
the seals
and stickers
then
proceeds
and
performs
38
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
the
assignment
4.5.2.8 Upon
completion
of the
assignment,
Assigned
Personnel
presents the
unused/
excess/
defective
seals and
stickers to
the Guard
on Duty
4.5.2.9 Guard on
Duty
retrieves the
supporting
GP,
rechecks
and records
its returns
4.5.2.10 Assigned
Personnel
returns the
unused/
excess/
defective
seals and
stickers to
the Seal
and Sticker
Custodian
(SSC) who
will inspect
and record
its returns in
the
supporting
GP
4.5.2.11 SSC safe
keeps the
39
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Equipment
in the
Inventory
Stock Room
4.5.3 USE OF None Five to ten CAS
VEHICLE FOR (5-10) Assigned
OFFICIAL minutes for Personnel
FIELDWORK agency
4.5.3.1 Assigned actions
Personnel 4.5.3.1 to
accomplishe 4.5.3.4
s duplicate
copies of
Request for
Vehicle (RV)
at least five
(5) working
days before
the
assignment
for approval
by Engineer
V
4.5.3.2 Assigned
Personnel
forwards the
approved RV
(with
supporting
approved TO
and or
Permission
Slip) to the
General
Services
Division
(GSD) for
proper action
40
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.5.3.3 GSD FAS-GSD
determines Personnel
vehicle to
use and
assigns a
company
Driver
4.5.3.4 Driver and
Assigned
Personnel
coordinate
and agree on
the call time
and place of
meeting prior
to going to
the site
5. Client witness 5. Assigned None Two (2) CAS
the conduct of Personnel working Assigned
the testing performs the days and Personnel
assigned task fifteen (15)
then prepares a minutes
Test Report
(TR) after
completing the
field testing task
42
4. Issuance of Certificate of Compliance (COC)
Issuance of license to a person or entity that operates a power plant or other
entities used in the generation of electricity pursuant to Section 6, R.A 9136
and Section 4 of the Implementing Rules and Regulations of the Act.
C. Technical Qualification
5. Location Map;
2
All documents must be submitted upon filing of the license application.
43
Checklist of Requirements Where to Secure
Existing Generation Facility or Utility (DU)
Interconnection plans/details with
the high voltage backbone
transmission system/grid or
Distribution System (for
Embedded Generators) and/or
Transmission/Distribution
Service Agreement, if available;3
For point to point interconnection
facility/ies, operated by:
NGCP
Generation Company
Distribution Utility
3
For justifiable reasons, the Commission may allow the submission of all documents written in BOLD
ITALICS at a later date which may be during the evaluation process, and immediately upon receipt thereof
from the appropriate agency.
44
Checklist of Requirements Where to Secure
provided in the Grid Impact
Study (GIS), Facility Study (FS)
Connection Agreement (CA)
and Transmission Service
Agreement (TSA), if applicable;
45
Checklist of Requirements Where to Secure
D. Financial Capability
E. Ownership/Control
46
Checklist of Requirements Where to Secure
restrictions under Republic Act No.
9136, its Implementing Rules and
Regulations, and these Revised
Rules for the duration of the COC
(Form No.6);
F. Other Requirements
4
A resolution adopting the rules requiring Generation Companies and Distribution Utilities which are not
publicly listed to offer and sell to the public a portion of not less that fifteen percent (15%) of their common
shares of stock pursuant to Section 43 (t) of Republic Act No. 9136 and Rule 3, Section 4 (m) of its
Implementing Rules and Regulations (IRR);
5
A resolution amending Resolution No. 9, Series of 2011 requiring Generation Companies and Distribution
Utilities which are not publicly listed to offer and sell to the public a portion of not less that fifteen percent
(15%) of their common shares of stock pursuant to Section 43 (t) of Republic Act No. 9136 and Rule 3,
Section 4 (m) of its Implementing Rules and Regulations (IRR);
6
Amended by DOE Department Order (DO) No. 2019-01-0001 (Providing the Internal Guidelines and
Procedures for the Transfer of Existing Funds in Relation to the Financial Benefits Under ER 1-94) and DOE
Department Circular (DC) No. 2018-08-0021 (Providing for the Amendments to Rule 29 Part (A) of the
Implementing Rules and Regulations of Republic Act No. 9136). Thus, the COC requirement on the submission
of MOA on the Establishment of Trust Accounts by the Generation Company and/or the Energy Resource
Developer and the DOE on Benefits to Host Communities pursuant to Rule 29 of the IRR of RA 9136 shall not
in the meantime be required as the Commission is seeking clarification on the status of its implementation from
the DOE in its (Commission) letter dated 14 October 2019 and to determine the document to be required in lieu
of the subject document.
47
Checklist of Requirements Where to Secure
7
For justifiable reasons, the Commission may allow the submission of all documents written in BOLD
ITALICS at a later date which may be during the evaluation process, and immediately upon receipt thereof from
the appropriate agency;
8
Ibid;
9
Ibid.
48
Checklist of Requirements Where to Secure
additional technical information may
be required by the ERC upon prior
notice to the applicant.
Checklist of Documents/Information
Required for Generation Companies
Applications for COC Renewal
A. General Requirements
C. Technical Qualification
D. Financial Capability
10. Duly attested updated schedule of Generation Company
liabilities, to include the following
information: name of creditor(s),
type of credit, credit terms and
applicable interest rate(s); and
11. Five (5) year financial plan, if Generation Company
applicable.
E. Ownership/Control
12. Articles of Incorporation/Partnership SEC
(for Corporation / Partnership) with
Certificate of Registration, if there
are any changes;
13. Latest General Information Sheet SEC
(GIS) of the Company (SEC Form);
14. Sworn Statement that the ERC Website (www.erc.gov.ph)
Generation Company complies with and/or at LMMD Front Desk at the
and will continue to comply with the ERC Head Office
provisions on cross-ownership and
market share restrictions under
Republic Act No. 9136, its
Implementing Rules and
Regulations, and these Revised
Rules for the duration of the COC
(Form No. 6); and
F. Other Requirements
10
A resolution adopting the rules requiring Generation Companies and Distribution Utilities which are not
publicly listed to offer and sell to the public a portion of not less that fifteen percent (15%) of their common
shares of stock pursuant to Section 43 (t) of Republic Act No. 9136 and Rule 3, Section 4 (m) of its
Implementing Rules and Regulations (IRR);
11
A resolution amending Resolution No. 9, Series of 2011 requiring Generation Companies and Distribution
Utilities which are not publicly listed to offer and sell to the public a portion of not less that fifteen percent
(15%) of their common shares of stock pursuant to Section 43 (t) of Republic Act No. 9136 and Rule 3,
Section 4 (m) of its Implementing Rules and Regulations (IRR);
51
Checklist of Requirements Where to Secure
Checklist of Requirements for COC
Application SGF with total Installed
Capacity of 1 MW and above (for New
and Renewal)
A. General Requirements
C. Additional Requirements
52
Checklist of Requirements Where to Secure
C. Additional Requirements
53
Checklist of Requirements Where to Secure
Checklist of Requirements for an
Amendment of COC Application for
Change of Location of Generation
Facilities/ Business Address
A. General Requirements
C. Technical Qualification
55
Checklist of Requirements Where to Secure
C. Technical Qualification
56
Checklist of Requirements Where to Secure
Rules for the duration of the COC
(Form No. 6)
C. Technical Qualification
*For the Amendment of COC Application, please be informed that the existing
COC shall still be valid for five (5) years pursuant to Section 1, Article V and
Section 5, Article III of the 2014 Revised Rules for the Issuance of COCs for
Generation Companies, Qualified End-Users and Entities with Self-Generation
Facilities (2014 Revised COC Rules).
57
Checklist of Requirements Where to Secure
However, if the new owner wishes to amend the existing COC in favor of its
name; the new owner may do so by requesting for an amendment of COC and
paying the corresponding fee of P3,000.00 pursuant to ERC Guidelines on Fees
and Charges, as amended, which was promulgated on 17 July 2007.
All COC Applications must be filed in two (2) hard copies and one (1) soft copy
(hard drive or USB Flash Drive), to LMMD Officer of the Day and/or any
authorized LMMD Officer.
59
Client Steps Agency Action Fees to be Paid Processing Person
per Step Time Responsible
copies of the PhP5,000.00
Assessment - 501 kW to
Form and an 999kW –
Official PhP7,500.00
Receipt
(O.R.) - above 1 MW –
PhP10,000.00
3. QEs (1kW to
100kW) –
PhP1,500.00
4. Amendment of
COC
Applications
-PhP3,000.00
Action - Total = 40
Assesses the minutes (if
completeness of all COC
the submitted Requiremen
60
Client Steps Agency Action Fees to be Paid Processing Person
per Step Time Responsible
document ts shall
have been
complied
with as per
COC
Checklist
Reminder/s:
- No
application
shall be
processed for
evaluation
unless all
documentary
requirements
and proof of
payment of
the
Application
Fee shall be
submitted and
presented by
the applicant
to the LMMD
Officer Day
and/or any
authorized
LMMD
Officer.
- Upon
submission of
all forms and
those listed in
the checklist
of
requirements
for COC
application,
and after the
conduct of
ocular
inspection for
GENCOs,
61
Client Steps Agency Action Fees to be Paid Processing Person
per Step Time Responsible
wait for the
Commission’s
advice of its
action within
sixty (60)
calendar days
and thirty (30)
calendar days
for those
GENCOs who
have been
issued a
Certificate of
Energy
Project of
National
Significance
(CEPNS) by
the DOE.
62
5. Issuance of Retail Electricity Supplier (RES) License
Issuance of license to a qualified person or entity that sell, broker, market or
aggregate electricity to end-users in the Contestable market.
Business Name
Registration Certificate (for
single proprietorship)
64
Checklist of Requirements Where to Secure
the TRANSCO or its Buyer
or Concessionaire
Required number of
copies: Two (2) copies
65
Client Steps Agency Action Fees to be Processing Person
Paid per Step Time Responsible
10. Proceed to the 10. Give client PhP 0.75 of Ten (10) FAS-Cashier
Cashier and four (4) copies each PhP minutes Section
pay the RES of Official 100.00 of the Cashier
License Receipt (OR) capital stock
application fee subscribed and
in the amount paid up, or PhP
indicated in the 10,000.00
Order of whichever is
Payment. higher.
Application Awarding of the
Fee payments RES is
may be in the optional.
form of:
Cash;
Company
check (local
or regional
clearing
only)
payable to
Energy
Regulatory
Commission
; or
Ma n a g e r ’s
/ Ca s h i e r ’s
Check (local
or regional
clearing
only)
payable to
Energy
67
Client Steps Agency Action Fees to be Processing Person
Paid per Step Time Responsible
Regulatory
Commission
11. Go back to the 11. Verify OR duly None Two (2) MOS-CMD
MOS-CMD signed by the minutes Personnel
and present FAS-Cashier
OR and copies as proof of
of SOA payment.
Give client the
O.R.
Retain one (1)
copy of Order
of Payment for
CMD File
68
6. Issuance of Certified Copies of Documents
Issuing copies of documents with stamp “certified copy” and bearing the
signature of the records officer or custodian. The Central Records Division
(CRD) of the ERC is responsible for the management of incoming and
outgoing documents to/from the Commission and acts as central repository of
all correspondences and official acts of the Commission (Resolutions, Office
Orders, Decisions, Orders, etc.).
1. Submission 1.1. Receive the Fee for certified One (1) Receiving
of written written request copies of working day Officer-of-the-
requests for by stamping on official day
certified the upper right documents – (OGCS-CRD)
copies of portion of the Php15.00/
ERC document and page
issuances/ indicating the Fee for
official date and hour of
photocopying
documents receipt and documents –
initials of the Php2.00/ page
receiver
1.5. Release of
requested
document to the
requesting party
after showing of
proof of payment
of the necessary
fee/s
70
7. Laboratory Testing of Meters and Instrument Transformers (Walk-In
Consumers)
Fees to be
Processing Person
Client Steps Agency Action Paid per
Time Responsible
Step
1. The customer 1. Guard on duty None Five (5) CAS Guard
brings the checks and minute on duty
meter/ logs the meter/
instrument instrument
transformer/ transformer/
meter meter standard
brought by the
customer. Gate
Pass was
accomplished
indicating the
quantity and
description of
the items
71
Fees to be
Processing Person
Client Steps Agency Action Paid per
Time Responsible
Step
2. Customer 2. Reception None Three (3) CAS
proceed to Personnel minutes Reception
Reception inspect the Personnel
Personnel items and
Laboratory
2.1 Assesses
Personnel.
testing fee
2.2 Accomplish
Statement
of Account
(SOA) in the
ERC
electronic
Billing and
Revenue
System
(BRS)
2.3 Instructs the
Customer to
pay the
assessed
testing fee
3. Customer to 3. Assigns SOA None Eight (8) FAS-Billing
proceeds to the Number, print minutes Section
FAS-Billing and hand the Personnel
SOA to the
customer
4. Customer pay 4. Receives the Resolution FAS-Cashier
the assessed payment of No. 12, Section
testing fee to the testing fee series of Cashier
Cashier based on the 2009
FAS-Billing’s Table 6,
section Article 9
numbered
SOA (See page
presented by no. 194)
the customer
4.1 Issue OR
to
customer
72
Fees to be
Processing Person
Client Steps Agency Action Paid per
Time Responsible
Step
5. Consumer 5. Reception None Fifty-one CAS
brings the items Personnel (51) Reception
together with records the minutes Personnel
supporting OR details of item and
and Gate Pass and the Laboratory
to the Meter issued Official Personnel
Laboratory for Receipt (OR)
testing in a logbook
5.1 Laboratory
Personnel
performs the
required
tests
5.2 Seals and
stickers were
attached
only to the
items that
passed the
tests with
Test Report
issued to
Consumer
for every
tested item
regardless of
the results
5.3 Reception
Personnel
checks the
items for
release to
the
consumer
together with
the
supporting
Gate Pass
after he
signs in the
logbook
73
Fees to be
Processing Person
Client Steps Agency Action Paid per
Time Responsible
Step
6. Consumer signs 6. Guard on None Five (5) CAS Guard
the gate pass to duty inspects minutes on duty
indicate the and records
receipt of the the release of
items the items;
counter
checks/ signs
the
supporting
Gate Pass
6.1 Guard on
duty
maintains file
copy of the
Gate Pass
74
8. Meter Shop Accreditation
Require all individual or consortium of DUs and Third Party Test Facilities to
apply for a Certificate of Authority (CA) in order to maintain a Meter Shop.
Upon showing that all the requirements have been complied with, the ERC
shall issue a CA with a validity period of three (3) years, renewable upon filing
of the pertinent CA renewal at least ninety (90) days prior to the expiration of
the CA, but subject to the ERC’s assessment.
75
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
1.1 Instruct the
Customer to
pay the
assessed fee
2. Customer to 2. Assign SOA None Eight (8) FAS-Billing
proceed to the number, print, minutes Section
FAS-Billing and hand the Personnel
Section SOA to the
customer
3. Customer pays 3. Receives the Resolution Cashier
the assessed payment No. 12, Section
fee to the based on the series of Cashier
Cashier Section FAS-Billing 2009
Section’s Table 6,
numbered Article 9
SOA
presented by
the customer (See page
no. 194)
4. Applicant 4. CRD None CRD
submits the assigns/stamp Personnel
Application and s a Case No.
proof of on the
payment to CRD Application
for docketing, then forwards
assigning/stamp to CAS for
ing appropriate
action
4.1 CAS Clerk CAS Clerk,
receives the Director,
Application for
submission to Engineer V
CAS Director
who will
endorse it to
Engineer V
4.2 Engineer V
endorses the
Application to
concerned
Team
Leader/Engine
er III who
76
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
assigns a
team member
to check and
evaluate the
Application
and to conduct
inspections of
the Applicant’s
Meter Shop
then prepare
Travel
Authority
(TA)/Travel
Order
(TO)/Special
Assignment
(SA) for
checking and
initial by
Engineer IV
and V prior to
CAS Director’s
approval then
CAS Clerk
forwards
approved
documents to
CRD
4.3 CRD records None Five (5) CRD
and assigns minutes Personnel
number of the
approved
TA/TO/SA
then return to
CAS; furnishes
Human
Resource
Management
Division
(HRMD),
Commission
on Audit
(COA) and
FAS
77
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.4 CAS Clerk None Twenty- CAS Clerk
receives and eight (28)
records the minutes
numbered
TA/TO/SA
then forwards
it to the
Assigned
Personnel
(ERA/
Engineer I, II
or III)
4.5 USE OF None Five (5) to CAS
VEHICLE ten (10) Assigned
FOR minutes Personnel
OFFICIAL processing
FIELDWORK time for
4.5.1 Assigned agency
Personnel actions 4.5
accomplishe to 4.5.5
s duplicate
copies of
Request for
Vehicle (RV)
at least five
(5) working
days before
the
assignment
for approval
by Engineer
V
4.5.2 Assigned
Personnel
forwards the
approved RV
(with
supporting
approved TO
and or
Permission
Slip) to the
General
Services
78
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Division
(GSD) for
proper action
4.5.3 GSD
determines
vehicle to
use and
assigns a
company
Driver
4.5.4 Driver and
Assigned
Personnel
coordinate
and agree on
the call time
and place of
meeting prior
to going to
the site
4.5.5 Upon return
to the office,
Assigned
Personnel
prepares a
General
Report
detailing the
procedures
of testing
performed
and the
number of
items tested,
Itinerary of
Travel (IT) if
applicable
for
submission
and approval
by Engineer
IV, V and
CAS-
Director.
79
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Provide FAS
Division
copies of the
reports for
billing
purposes.
5. Client waiting 5. FAS-Billing Resolution One (1) FAS-Billing
for the Section No. 12, working day Section
issuance of prepares a SOA series of and five (5) Personnel
SOA (assign a SOA 2009 minutes
Number) based Table 6,
on approved Article 9
reports
submitted; print
in triplicate (See page
copies for no. 194)
approval by
FAS-Director
5.1 Once
approved,
FAS-Billing
Section
forwards 2-
copies of SOA
to Central
Record
Division (CRD)
80
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
5.3 Assigned None CAS
Personnel Assigned
prepares and Personnel
submits a
Memorandum
to the Ad-Hoc
Committee (for
pre-
commission
meeting on the
evaluation of
the meter
shop’s
application) for
checking and
sign off by
Engineer IV
and V and
approval by
CAS Director.
5.4 Once None CAS Clerk
approved,
CAS Clerk
forwards the
Memo to the
Ad-Hoc
Committee
thru the
Oversight
Commissioner
who will
include the
Application in
the agenda of
the next Ad-
Hoc
Committee
meeting
5.5 Once included, None CAS
Assigned Assigned
Personnel Personnel
presents the
Application to
the Ad-Hoc
Committee for
81
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
approval.
5.6 Once None CAS
approved, Assigned
Assigned Personnel
Personnel
prepares a
Memorandum
(for checking
and sign off by
Engineer IV
and V and
approval by
CAS Director)
to the OGCS
requesting to
include the
Application in
the agenda of
the next
Commission
En Banc
meeting
5.7 Once included/ None CAS
confirmed, Assigned
Assigned Personnel
Personnel
presents the
Application to
the
Commission
En Banc for
approval
5.8 Once None
approved,
Assigned
Personnel
prepares a
“Certificate of
Authority (CA)
to Maintain a
Meter Shop”
for sign off by
Engineer IV, V
and CAS
82
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Director
5.9 CAS Director None CAS Director
endorses the
CA to the
Chairman/
CEO for
signature thru
the Oversight
Commissioner
5.10 Once signed, None CAS Clerk
CAS Clerk
receives the
CA then
forwards it to
the Assigned
Personnel who
will notify the
Applicant of
the approved
CA
5.11 Informs/
instructs
Reception
Personnel to
assess for the
Applicant’s
license fee
6. Applicant 6. Reception Resolution Three (3) CAS
reports to ERC- Personnel No. 12, minutes Reception
MD, Reception assess series of Personnel
Personnel Applicant’s 2009
license fee Table 6,
and Article 9
accomplish
SOA in the
ERC electronic (See page
BRS. no. 194)
83
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
7. Customer to 7. Assigned SOA None Eight (8) FAS-Billing
proceeds to the Number, print minutes Section
FAS-Billing and and hand the
Cashier SOA to the
Sections customer
8. Customer pay 8. Receives the ERC FAS-Cashier
the assessed payment of Approved Section
testing fee to testing fee Fees and Cashier
the Cashier based on the Charges
FAS-Billing’s
(Refer to
section Resolution
numbered No. 12,
SOA series of
presented by 2009)
the customer
8.1 Issue OR to
customer
9. Client 9. Reception Seven (7) CAS
presented Personnel working Reception
Official Receipt record the days Personnel
(OR) for the details of
release of CA presented
and Official
acknowledge Receipt (OR)
receipt in a then release
logbook the CA to the
Applicant
84
9. Meter Type Approval
Ensure that watt-hour meter products installed by a Distribution Utility or a
Redistributor conform to standards and requirements adopted by the ERC in
order to guarantee the proper functioning of said meters under normal
working conditions.
85
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
Form with the 1.2 Accomplish 2009
required Statement of Table 6,
information Account (SOA) Article 9
and in the ERC
documents. electronic Billing (See page
and Revenue no. 194)
System (BRS)
87
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.4 Once included, None CAS
Assigned Assigned
Personnel Personnel
presents the
Application to
the Ad-Hoc
Committee for
approval
4.5 Once approved, None CAS
Assigned Assigned
Personnel Personnel
prepares a
Memorandum
(for checking
and sign off by
Engineer IV and
V and approval
by CAS
Director) to the
OGCS
requesting to
include the
Application in
the agenda of
the next
Commission En
Banc meeting.
4.6 Once included/ None Five (5) to Ten CAS
confirmed, (10) working Assigned
Assigned days Personnel
Personnel
presents the
Application to
the Commission
En Banc for
approval
88
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
4.7 Once approved, None CAS
Assigned Assigned
Personnel Personnel,
prepares a Engineer IV,
“Certificate of
Meter Type Engineer V
Approval (CA)” Director
for sign off by
Engineer IV, V
and CAS
Director
4.8 CAS Director None CAS Director,
endorses the Oversight
CA to the Commissione
Chairman/CEO r,
for signature
thru the Chairperson
Oversight & CEO
Commissioner.
4.9 Once signed, None CAS Clerk
CAS Clerk
receives the CA
then forwards it
to the Assigned
Personnel who
will notify the
Applicant to
claim the
approved CA
4.10 Assigned None CAS
Personnel Reception
instructs Personnel
Applicant to
submit an
undertaking
5. Applicant 5. Reception
reports to Personnel
ERC-MD to releases the CA
submit an after receiving the
undertaking undertaking from
expressing the Applicant who
that he shall will acknowledge
maintain in receipt in a
his custody logbook.
89
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
the Note: Total
specimen Processing
meter duly time should
sealed by not exceed 60
the ERC calendar days
without from
alteration submission of
and/or complete
tampering documentary
then requirements
instructs in accordance
Reception with R.A.
Personnel 1123412.
to release Provided, they
the CA to submitted the
the correct and
Applicant complete
Requirements.
12
Section 13. Time Frame. - The mother agencies shall ensure that all actions on applications before it and its
attached bureaus, offices, and agencies, at both the national and local levels, and GOCCs as well as other
entities shall all be released within the time frames stated below: Provided, That the time frame shall be the
total number of days for the mother agency and its attached bureaus, offices, and agencies, at both the national
and local levels, and GOCCs, as a whole to release actions on applications: Provided, further, That the time
frame shall be counted from the submission of complete documentary requirements. XXX
e) The ERC: sixty (60) calendar days to issue an action on all applications from the submission of all
documentary requirements: Provided, That for all quasi-judicial cases, the ERC shall have two hundred seventy
(270) calendar days to issue an action from the submission of a valid application;
90
10. Processing/Acceptance of Pre-filing/Filing/Submission of
Applications
ERC-Regulatory Operations Service (ROS) caters to accept pre-filing, filing
and submission of applications from a Distribution Utility or Generation
Company with required supporting attachments as enumerated below
checklist of requirements.
2. MAP Calculation
UFR
2. Functionalization Factors
6. Revenue Allocation
9. Others
14. Others
93
Checklist of Requirements Where to Secure
Government Requirements
2. Shareholders’ Agreement
95
Checklist of Requirements Where to Secure
the DU in accordance with the
Commission Template under Annex A of
Pre-Filing Checklist Requirement.
97
Checklist of Requirements Where to Secure
98
Checklist of Requirements Where to Secure
indexation
99
Checklist of Requirements Where to Secure
following:
8. Others
100
Checklist of Requirements Where to Secure
electronically filed with the submission of at
least three (3) USB Flash Drives containing the
electronic files thereof in file formats acceptable
to the Commission such as Microsoft Office or
OpenOffice.
PDF-Signed
Pleading with
Verification and
Pleadings Certification against
Forum Shipping
MS Word – can be
edited
Annexes,
Exhibits and
PDF
Other
Evidence
Government Requirements
101
Checklist of Requirements Where to Secure
2. Shareholders’ Agreement
102
Checklist of Requirements Where to Secure
Procurement Process
103
Checklist of Requirements Where to Secure
105
Checklist of Requirements Where to Secure
106
Checklist of Requirements Where to Secure
107
Checklist of Requirements Where to Secure
8. Others
108
Checklist of Requirements Where to Secure
edited
Annexes,
Exhibits and PDF
Other Evidence
Technology;
Auxiliary load;
Mode of Operation;
109
Checklist of Requirements Where to Secure
Demand-Supply Scenario
a. Executive Summary
Debt/Equity Ratio
Computation of Return on
Investment/ WACC;
a. Full Cost Recovery Rate and Derivation Applicant/ Bank/ Lending Institution
Basis/rationale of indexation
including the sources, reference date
and weight of indexation
Basis/rationale/derivation of Other
Charges such as replacement, start-
up, precommercial, and ancillary
costs
Initial Costs;
111
Checklist of Requirements Where to Secure
Environmental Compliance
Certificate (ECC) issued by the
Department of Environment and
Natural Resources (DENR)
Shareholders’ Agreement
112
Checklist of Requirements Where to Secure
113
Checklist of Requirements Where to Secure
11. Others
114
Checklist of Requirements Where to Secure
115
Checklist of Requirements Where to Secure
116
Checklist of Requirements Where to Secure
18. Others
117
Checklist of Requirements Where to Secure
118
Checklist of Requirements Where to Secure
119
Checklist of Requirements Where to Secure
120
Checklist of Requirements Where to Secure
121
Checklist of Requirements Where to Secure
122
Checklist of Requirements Where to Secure
6. Others
123
Checklist of Requirements Where to Secure
1. Company Profile
2. Problem Description
3. Proposed Project
124
Checklist of Requirements Where to Secure
4. Financing Plan
125
Checklist of Requirements Where to Secure
Project
Cost
7. Others
1. Company Profile
127
Checklist of Requirements Where to Secure
3. Proposed Project
4. Financing Plan
128
Checklist of Requirements Where to Secure
Project
Cost
7. Others
Filing of Applications
130
Checklist of Requirements Where to Secure
Requirements
General Documents
131
Checklist of Requirements Where to Secure
132
Checklist of Requirements Where to Secure
133
Checklist of Requirements Where to Secure
c. Single line diagram of the Applicant
transmission system drawn in
adequate scale on the map of the
franchise area to be supplied with
electricity, showing the location of
substation, poles, and lines indicating
substation name and capacity;
designation of feeders or circuits;
types of poles used (wood, steel or
concrete); voltage level in kilovolt
(kV) per feeder or circuit; length of
each feeders in circuit-kilometers;
and number of customers connected
to each feeders or circuits;
d. Copy of submitted Statement of
Compliance and Compliance Plan to
the PGC and PDC; and
134
Checklist of Requirements Where to Secure
135
Checklist of Requirements Where to Secure
Financial Information
Financial Status
136
Checklist of Requirements Where to Secure
Others
Filing of Applications
137
Checklist of Requirements Where to Secure
capital of any such corporation, co-
partnership, association or joint-stock
company belong entirely to the citizens
of the Philippines (b) technical capability,
(c) financial Capability, and (d) franchise
for operating and maintaining a
transmission or distribution system
issued by the Philippine Congress, or
the ERC pursuant to the Section 8 of the
Act
Requirements
Submission of Required Data:
General Documents
138
Checklist of Requirements Where to Secure
139
Checklist of Requirements Where to Secure
Technical Documents/Information
For New CPCN
141
Checklist of Requirements Where to Secure
142
Checklist of Requirements Where to Secure
Financial Information
Financial Status
a. Copies of the most recent year’s
audited balance sheet and income
statement if the applicant is an
existing business which previously
has not operated as a public utility or
has not been previously authorized
to operate as a public utility
b. Copies of the most recent year’s
audited balance sheet and income
statement of the principal owners of
the business if the applicant is a new
business which proposes to operate
as a utility; and
143
Checklist of Requirements Where to Secure
Others
For Distribution
13
In case of Embedded Generating Plants with capacity of 10MW and above for Luzon, and 5MW and above
for Visayas and Mindanao, the Distribution Utility upon receipt of the application for connection, shall inform
the Transmission Network Provider about the application for connection of the User. The Transmission Network
Provider will assess the application. Certain conditions or special requirements, if any, shall be clearly stated
and justified by the Transmission Network Provider for compliance of the User.
The Distribution Utility shall formally inform the User of the results of the Distribution Impact Study as well as
the assessment made by the Transmission Network Provider, if any.
145
Checklist of Requirements Where to Secure
146
Checklist of Requirements Where to Secure
a. General Documents
b. Technical Documents/Information
(Applicable ONLY if the applicant will
be the one to Operate and Maintain
the Dedicated Point-To-Point Limited
Facility)
147
Checklist of Requirements Where to Secure
148
Checklist of Requirements Where to Secure
d. Commercial Operation;
149
Checklist of Requirements Where to Secure
a. General Documents
b. Technical Documents/Information
(Applicable ONLY if the applicant will
be the one to Operate and Maintain
the Dedicated Point-To-Point Limited
Facility)
150
Checklist of Requirements Where to Secure
Folder 1 - Application
B. Summary of OU Recoveries
Computation per charges for the entire
period in yearly presentation – three (3)
copies printed and three (3) USB Flash
Drives with the excel form
151
Checklist of Requirements Where to Secure
152
Checklist of Requirements Where to Secure
Others
1. Application
153
Checklist of Requirements Where to Secure
2. Attachments LGU
A. Prior year/s tax assessment/s issued
by concerned LGUs – three (3)
copies printed and three (3) USB
Flash Drives with the pdf file
1. Date of Payment
3. Breakdown of payment
(particulars)
I. Others
1. Application
2. Attachments
1. Date of Payment
3. Breakdown of payment
(particulars)
I. Others
1. Application
156
Checklist of Requirements Where to Secure
2. Attachments
1. Date of Payment
3. Breakdown of payment
(particulars)
157
Checklist of Requirements Where to Secure
I. Others
159
11. Processing/Acceptance of Applications
Pursuant to Rule 6, Section 1 and Section 2 of the ERC Rules of Practice and
Procedure, for rate applications and other types of applications or petitions for
relief affecting consumers, the Commission shall require the applicants or
petitioners to comply with the pre-filing requirements as described hereunder
prior to the acceptance and docketing of the applications or petitions.
2. Verification and
160
Checklist of Requirements Where to Secure
Certification against
forum shopping
(Verif/Certif);
4. Authority of Counsel to
file the application;
1. Publication in newspaper
of general circulation
within the applicant’s
franchise area for all rate
cases;
2. Proof of conduct of
Competitive Selection
Process (CSP) for
approval of Power Supply
Agreement (PSA)
applications;
161
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
162
12. Procedures in Collecting Payment
Collection of payments for ERC Service Fees
1. Register with 1. Refer the client None Two (2) FAS Guard
the Guard to the minutes on duty
assigned at concerned
the FAS personnel
Total
Processing
Time:
Twenty (20)
minutes
165
13. Receiving of Consumer Complaints Against Electric
Distribution Utilities and Other Providers of Electric Power
Consumer complaints against electric utilities and other providers of electric
power are received by the Consumer Affairs Service (CAS) – Consumer
Service Division, which handles the ERC’s permanent consumer complaint
desk.
2.2 For
MERALCO-
related
complaints:
OD refers
the
consumer to
the
MERALCO
Assistance
Consumer
Affairs Office
(MACAO)
167
Fees to be Processing Person
Client Steps Agency Action
Paid per Step Time Responsible
located at
the 5th Floor,
Pacific
Center Bldg.
to try to
settle the
complaint
amicably.
168
Fees to be Processing Person
Client Steps Agency Action
Paid per Step Time Responsible
Total: Forty
(40) minutes
169
14. Receiving of Verified (Formal) Complaints Against Electric
Distribution Utilities and Other Providers of Electric Power
Verified (Formal) complaints against electric utilities and other providers of
electric power are received by the Consumer Affairs Service (CAS) –
Consumer Service Division, which handles the ERC’s permanent consumer
complaint desk.
Classification: Simple
171
Client Steps Agency Action Fees to be Processing Person
Paid per Step Time Responsible
DU to file its
Answer/
Comment.
Consumer is
advised to
attend the
scheduled
preliminary
hearing
Total: Forty
(40) minutes
172
15. Receiving of Initiatory Pleadings (i.e. applications, petitions,
verified complaints)
173
Client Steps Agency Action Fees to be Processing Person
Paid per Step Time Responsible
1. Submission/ 1.1 Ensure the Filing fees in Ten (10) Receiving
Filing of following: accordance minutes Officer-of-the-
Initiatory with Revised day
Pleadings a) Accompanied Schedule of (OGCS-CRD)
by a Checklist ERC Fees and
of Pre-Filing Charges
Requirements
signed by
representatives
from the Legal
Service and the
Regulatory
Operations
Service
indicating
completeness
and compliance
to the pre-filing
requirements;
and
b) Accompanied
by ERC official
receipt
indicating full
payment of the
necessary fees
(i.e. filing fees)
by the
applicant/
petitioners;
1.2 Receive the
documents by
stamping on
the upper right
portion of the
documents and
indicating the
date and hour
of receipt and
initials of the
receiver.
1.3 Assignment of
Docket Number
174
16. Receiving of Subsequent Pleadings and
Letters/Correspondences with Assigned Case Numbers
Receiving of subsequent documents related to docketed cases by the Central
Records Division (CRD) of the ERC. The CRD is responsible for the
management of incoming and outgoing documents to/from the Commission
and acts as central repository of all correspondences and official acts of the
Commission (Resolutions, Office Orders, Decisions, Orders, etc.).
175
17. Receiving of Letters/Correspondences Not Relating to Any
Case Filed Before the ERC
Receiving of letters/correspondences not related to any docketed case by the
Central Records Division (CRD) of the ERC. The CRD is responsible for the
management of incoming and outgoing documents to/from the Commission
and acts as central repository of all correspondences and official acts of the
Commission (Resolutions, Office Orders, Decisions, Orders, etc.).
176
18. Validation of In-Service Meter Sampling Results
Tests meters that are already in service at least once every two (2) years in
accordance with a statistical sampling program approved by the ERC.
Progress Report DU
177
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
and assigns
personnel to
conduct the
validation of the
Progress Report
and the results
of the sample
testing.
1.2 Assigned None CAS
Personnel Assigned
prepares a Personnel
Travel Authority
(TA)/Travel
Order (TO)/
Special
Assignment
(SA) for
checking and
initial by
Engineer IV and
V prior to CAS
Director’s
approval then
CAS Clerk
forwards
approved
documents to
CRD.
1.3 CRD records None Five (5) CRD
and assigns minutes Personnel
number of the
approved
TA/TO/SA then
return to CAS;
furnishes
Human
Resource
Management
Division
(HRMD),
Commission on
Audit (COA) and
FAS.
178
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
1.4 CAS Clerk None Twenty- CAS Clerk
receives and eight (28)
records the minutes
numbered
TA/TO/SA then
forwards it to the
Assigned
Personnel
(ERA/ Engineer
I, II or III).
1.5 Assigned
Personnel
coordinates and
informs
concerned DU
of the date and
time of
validation. Their
presence or
their authorized
representative is
required during
validation.
1.6 ISSUANCE OF None Nineteen CAS
TESTING (19) Assigned
EQUIPMENT minutes Personnel
1.6.1 Assigned processing
Personnel time for
accomplishes agency
triplicate actions 1.6
copies of to 1.6.11
Request for
Test
Equipment
(RTE)/Gate
Pass (GP) one
(1) working
day before the
assignment for
approval by
Engineer V
1.6.2 Assigned
Personnel
179
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
forwards the
approved
RTE/GP to
Property
Custodian
(Electrician I)
for
preparation.
1.6.3 Property
Custodian
pullouts,
prepares and
issues the
equipment to
the Assigned
Personnel on
the first (1st)
day of
assignment
1.6.4 Assigned
Personnel
acknowledges
receipt of the
equipment in
the Property
Custodian’s
copy of the
supporting GP,
then keeps the
second (2nd)
copy.
1.6.5 Assigned
Personnel
presents the
Equipment
and the
supporting GP
to the Guard
on Duty for
checking and
inspection.
1.6.6 Guard on Duty
checks and
inspects the
180
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
equipment;
keeps the GP
on file
1.6.7 Assigned
Personnel
brings out the
Equipment
then proceeds
and performs
the
assignment.
1.6.8 Upon
completion of
the
assignment,
Assigned
Personnel
presents the
Equipment to
the Guard on
Duty.
1.6.9 Guard on Duty
retrieves the
supporting GP,
rechecks and
records its
returns
1.6.10 Assigned
Personnel
returns the
Equipment to
the Property
Custodian who
will inspect
and record its
returns in the
supporting GP.
1.6.11 Property
Custodian safe
keeps the
Equipment in
the Inventory
Stock Room.
181
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
1.7 USE OF None Five(5) to CAS
VEHICLE FOR ten (10) Assigned
OFFICIAL minutes Personnel
FIELDWORK processing
time for
1.7.1Assigned
agency
Personnel
actions 1.7
accomplishes
to 1.7.4
duplicate
copies of
Request for
Vehicle (RV) at
least five (5)
working days
before the
assignment for
approval by
Engineer V
1.7.2Assigned
Personnel
forwards the
approved RV
(with
supporting
approved TO
and or
Permission
Slip) to the
General
Services
Division (GSD)
for proper
action
1.7.3GSD
determines
vehicle to use
and assigns a
company Driver
1.7.4Driver and
Assigned
Personnel
coordinate and
agree on the
182
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
call time and
place of
meeting prior to
going to the
site
2. Client 2. Assigned None Two (2) CAS
site/location personnel working Assigned
proceeds to the days and Personnel
site and Fifteen (15)
performs the minutes
assigned tasks processing
guided by the time for
ERC agency
procedures on actions 2 to
the evaluation 2.1
of sample
testing program
2.1 Upon return to
the office,
Assigned
Personnel
prepares a
General Report
detailing the
procedures of
testing
performed and
the number of
items tested,
Itinerary of
Travel (IT) if
applicable for
submission and
approval by
Engineer IV, V
and CAS-
Director.
Provide FAS
Division copies
of the reports
for billing
purposes
183
Client Steps Agency Action Fees to be Processing Person
Paid per Time Responsible
Step
3. Client waiting 3. FAS-Billing Refer to One (1) FAS-Billing
for the Section Resolution working day Section
issuance of prepares a No. 12, and five (5) Personnel
SOA thru email SOA (assign a series of minutes
from ERC SOA Number) 2009 and processing
based on Resolution time for
approved No. 21, agency
reports series of actions 3 to
submitted; print 2013 3.2
in triplicate
copies for
approval by
FAS-Director
3.1 Once approved,
FAS-Billing
Section
forwards 2-
copies of SOA
to Central
Record Division
(CRD)
3.2 CRD signs and CRD
acknowledges Personnel
receipt of SOA
in the FAS-
Billing Section’s
receiving copy;
records the SOA
then mail one
(1) copy to the
Customer
4. Client waiting 4. Assigned None Five (5) to CAS
for the Personnel Ten (10) Assigned
issuance of prepares and working Personnel
Certification issues to DU an days
approved
Certification
extending the
validity of the
meter’s
conformity for
another two (2)
years
184
SCHEDULE OF ERC FEES AND CHARGES
Resolution No. 21: A Resolution Adopting the Revised Schedule of ERC Fees and
Charges (July 17, 2007)
Fee (PhP)
185
Fee (PhP)
187
Fee (PhP)
Nature Legal Basis
With Supervision Without
Fee Supervision Fee
V. Permit Fee:
188
Nature/Name of Fees Legal Basis Fees (PhP)
VI-A. For the issuance of Section 6, R.A. No. 10,000 00
Certificate of 9136 (exclusive of actual cost
Compliance (COC) to for technical evaluation)
Independent Power
Producers (for 5 years
duration) pursuant to
the standards set for
the generation of
electric power
VI-B. For the issuance of Section 6, R.A. No.
Certificate of 9136
Compliance (COC) to
the owner of a Self-
Generation Facilities
with following
aggregate installed
capacity (for 5 years
duration) pursuant to
the standards set for
the generation of
electric power.
100 kW and below 1,500 00
(exclusive of actual
cost for technical
evaluation)
101-500 kW 5,000 00
(exclusive of actual
cost for technical
evaluation)
501-999 kW 7,500 00
(exclusive of actual
cost for technical
evaluation)
1 MW and above 10,000 00
(exclusive of actual
cost for technical
evaluation)
189
Nature/Name of Fees Legal Basis Fees (PhP)
VII. FOR THE ISSUANCE Section 6, 25 and
OF SUPPLIER’S 43 (p), R. A. No.
LICENSE (for 3 years 9136
duration):
0 75
For each one hundred
(or PhP10,000 00
pesos of the capital
whichever is higher)
stock subscribed and
paid up.
190
Nature/Name of Fees Legal Basis Fees (PhP)
X. FOR THE RES ERC Case No.
METERING 2005-02 -
SERVICES Guidelines for the
PROVIDER’S Issuance of
CERTIFICATE OF Licenses to Retail
AUTHORITY (CA) (for Electricity Suppliers
3 years duration): (RES), as amended
XI. LABAROTORY FEES for the inspection and certification of watt-hour meters
made in the meter laboratory of the ERC are as follows: [Sec. 16 (f) and 40
(h) C.A. No. 146 as amended and Sec. 43 (b) R.A. No. 9136]
191
ERC Laboratory Field Testing
Rates per Unit Additional Rate Per unit
(PhP) cost (PhP)
Equipment Regulation Utilities w/ or w/out
Lifeline
Fee/ Programming Supervision or
Rate for
Wholesaler/ of the meter, Regulation fee/
Residential
Retailer/ if needed Wholesaler,
Consumer
Dealer Fee retailer, dealer
2. POLY-PHASE
METER
Ferraris/Panel
board (2 Strator)
a) Without demand 180.00 55.00
register
b) With demand 210.00 80.00
register
c) With electronic 240.00 150.00 95.00
demand register
Ferraris/Panel Board
(3 Strator)
a) Without demand 230.00 90.00
register
b) With demand 260.00 100.00
register
c) With electronic 290.00 150.00 115.00
demand register
3. ELECTRONIC 290.00 350.00 115.00
METER (PP)
4. INTEGRATING 1,140.00 350.00 425.00
PULSE METER
5. WATT HOUR 290.00 350.00 115.00
METER
STANDARD
6. CURRENT 70.00 30.00
TRANSFORMERS
7. OTHER 290.00 350.00 115.00
METERING
INSTRUMENT
8. EVALUATION/ 600.00 400.00
OTHER TEST
192
METERS brought into the ERC Meter Laboratory by the UTILITIES that are
paying Supervising Fees, will be charged only the OPERATING EXPENSES
component of fee in the testing and calibration of single phase meters, electronic
meters, (single phase and poly-phase) and other electronic standard or equipment. If
a Special Testing Equipment (STE) will be used in the process, the ADDITIONAL
cost component of the fee will likewise be charged.
METERS brought into the ERC Meter Laboratory by the UTILITIES that are not
paying Supervising Fees, will be charged with full cost of the testing and calibration
of single phase meters, electronic meters, (single phase and poly-phase) and other
electronic standard or equipment.
193
Resolution No. 12, Series of 2009 – A Resolution Adopting the Rules and
Procedures for the Test and Maintenance of Electric Meters of Distribution
Utilities
The existing meter testing fees approved under Resolution No. 21, Series of 2007
was amended. The new meter testing and calibration fees are shown in Table 6 –
Fees and Charges.
Acceptance Test:
Pass PhP30.00 per sample meter plus
PhP15.00 per meter of the remaining
meters in the lot
Fail PhP15.00 per sample meter
194
Resolution No. 22, Series of 2010 – A Resolution Adopting the Rules
Governing the Type Approval of Meter Products to be Used in Revenue
Metering by Distribution Utilities and Redistributors
2.1.7 Meter Type approval application processing fee of Three Thousand Pesos
(PhP3,000.00), which is non-refundable.
195
VII. FEEDBACK AND COMPLAINTS
How to send Answer the client Feedback Form and drop it at the designated drop
a feedback box located at the front desk of each frontline Services.
Every Friday, the assigned Officer opens the drop box and compiles
How
and records all feedback and complaints submitted.
feedback is
processed
Feedback requiring answers are forwarded to the relevant Offices and
they are required to answer within three (3) working days from receipt
of the feedback.
How to file a Answer the client Complaint Form and drop it at the designated drop
complaint box located at the front desk of each frontline Services.
Complaints can also be filed via telephone. Make sure to provide the
following information:
The Officer opens the complaints drop box on a daily basis and
How
evaluates each complaint.
complaints
are
Upon evaluation, the Officer shall start the investigation and forwards
processed
the complaint to the relevant Office for their explanation.
The Officer will create a report after the investigation and shall submit
it to the Head of the Agency for appropriate action.
196
Feedback and Complaints Mechanism
Presidential Complaints Center (PCC)
Contact
PCC may be reached thru the following telephone connections:
information
1. +63(2)-736-8645
of CCB, PCC,
2. +63(2)-736-8603
ARTA
3. +63(2)-736-8629
4. +63(2)-736-8621
The services of the PCC may be availed of by letter-senders:
1. Via email – thru email address: pcc@malacanang.gov.ph
2. Via postal service – thru PCC official address at Bahay
Ugnayan, J.P. Laurel Street Malacañang, Manila
3. Via facsimile thru Telefax No. +63(2)-7368621
197
VIII. LIST OF OFFICES
198