PROCESSES FLOW FOR MAP Page 1 of 3

Section: Commercial Division Usage: Company use Only.

Subject: MAP Process Flow Effective Date: 1st November, 2023

Yola Electricity Distribution Company

MAP
Process Flow
1. OBJECTIVE

The objective of this process is to define the processes involved in MAP.

2. SCOPE

This process covers activities involving on MAP.

3. DEFINITION OF TERMS

4. PROCESS

ACTIVITY RESPONSIBILITY DETAILS/TIMELINE

Start

Customer fill application

Customer/Customer form Online or Customer
Application Care Officer Care Officer Fill
Application for Customer

New Customer Fill Form74 and

Customer
New Service Officer Process
Customer Customer Fill Form-
New Service for Customer
74 and submit to New
Customer Status
Service Officer to
process New Service.
Existing 48HRS
Customer

Prepared By: Reviewed By: Approved By:

Regulatory and Compliance Chief Commercial Officer Management
Department

PROCESSES FLOW FOR MAP Page 2 of 3

Section: Commercial Division Usage: Company use Only.

Subject: MAP Process Flow Effective Date: 1st November 2023

 ACTIVITY RESPONSIBILITY DETAILS

Load assessment of the premises

KYC Technical Technical
Officer advice carried out by Technical Officer.
Officer
Customer on The expected load assessment
the load result,
Not Ready either the should be measured against the
for Metering premises is requested Meter. (24HRS)
higher than the
KYC Result required meter
or the need for
providing
Ready for either pole or
Metering any materials
required
RRR Will be generated, and
RRR Generation
before MAP Coordinator
metering. Customer will receive a account
number for Payment. (24HRS)

KIV
Payment Not Paid Customer make payment.
Status Customer

Paid

Notification
Bank SMS alert goes to the Vendor
and MAP Platform.

Prepared By: Reviewed By: Approved By:

Regulatory and Compliance Chief Commercial Officer Management
Department

PROCESSES FLOW FOR MAP Page 3 of 3

Section: Commercial Division Usage: Company Use Only.

Subject: MAP Process Flow Effective Date: 1st November 2023

 ACTIVITY RESPONSIBILITY DETAILS

Customer Care send Schedule

Meter Scheduling Customer Care
for metering to vendor.
(24HRS).
Vendor Allocate meter and put the
Vendor meter number in the platform.
Meter Allocation (24HRS).

Unsuccessful
Vendor to install meter and
Installation activate, In a case where the meter
is bad vendor has to recover and
reallocate new meter.
Successful
(Immediately).

Capture Billing Officer to Capture

Billing Officer
Meter into Dotnet to enable
customer Vend. (24Hrs)
End

Prepared By: Reviewed By: Approved By:

Regulatory and Compliance Chief Commercial Officer Management
Department