A Detailed Study on Employee Reimbursement

Programme in TTSL Jaipur, for Effective Business

Operation

Maharishi Arvind Institute Of Engineering

& Technology, Jaipur

Presented By:
Kapil Dev Gupta
MBA III Sem.
 THE TATA GROUP
Purpose: Improving the quality of life

363039 Employees (2008-09)

 TELECOM PROFILE
List of Mobile Network Operators of India (June 2010)
Subscribers
Rank Operator
(In millions)
 Total 648.73 million subscribers in India (June
1 Bharti Airtel 139.75
2010).
2 Reliance Communications 109.15
 TTSL has the 24th largest subscribers in World.
3 Vodafone Essar 109.06

4 Tata TeleServices 71.39

 TTSL has the 4th largest subscribers in India.

5 Idea Cellular 68.88

6 BSNL 66.88  GSM: Global system for Mobile communication

7 Aircel 41.67  GPRS: General packet Radio Service
8 Uninor 6.02  EDGE: Enhanced Data rates for GSM Evolution
9 MTNL 4.90  3GSM:3rd generation mobile multimedia
10 MTS 4.67 services
11 Loop Mobile 2.92  CDMA: Code Division Multiple access
12 Videocon 1.94

13 S Tel 1.32
TATA TELESERVICES Ltd. PROFILE

 Established in : 1996
 Headquarter : Navi Mumbai
 Diverse Business in : 3 Sectors
 Employers : 350,000 (June, 2010)
 Customers : 71.39 million
 Spread in : 20 Circles
 Chairman : Ratan Tata
 Managing Director : Anil Kumar Sardana
 Brand Endorsement : Kajol, Irfan pathan & Yusuf pathan
A PROJECT ON: REIMBURSEMENT POLICY
 
In a Telecom Sector Reimbursement constitute major part
which need to be planned , controlled and allocated to
every department according to their budget allocation.

TYPES OF EMPLOYEE REIMBURSEMENT

 Domestic/International Travel
 Relocation policy
 Telephone Policy
 Policy on Salary advance
 Refreshment Policy
 REIMBURSEMENT PROCESS
Travel Claims
Employee

Employee furnishes the copy of

The request for Within 15 days of return Employees checks
approved e-process request and
travel is raised in Employee travels employee to raise an e- the discrepancies
actual bills toFacility team for
e-process process request for expense. and rectifies it
verification

The request is approved by HOD The request is

HOD

and moves to travel desk for approved by HOD

ticketing and lodging and is forwarded
arrangements. to FM&SS.

Yes
FM&SS team approves the
FM&SS

vochers and submits the same

with Business Finance in the drop
box and makes an entry in
Business Finance register.

No
Business

The drop box is cleared All claims are The reimbursement

Finance

Checked for employee Mail is dropped to all the

on the same day and tracked in an has a current account cheque is prepared and
Each claims needs to be concerned employees Manual cheques are
the vouchers are excel sheet for the registered with Business the details are sent to the
verified if SAP whther the same informing the credit of the prepared and handed
processed based on complete Finance bank for transfer to the
has been paid off earlier or not. reimbursement in the over to the employee.
the policies of the reimbursement respective employee
account.
company cycle. accounts

Yes End
No
 RESEARCH METHODOLGY

 Sample size : 40 employees

 Tools for analysis: Questionnaire Form, Table & Bar Diagrams
 Location of the Study : Vaishali Nagar, Jaipur
 Duration of the Study : 45 days

Objective of the study:-

 This will help to identify the Employee’s Facilities and their complaints
towards the company.
 The study will help to the company for identifying the Employee’s
needs and wants.
 FINDINGS
 Level of Employees
MD/CEO, President
M1 & M2 : Vice President & General Manager
M3 & M4 : Senior Manager & Manager
M5 & M6 : Assistant Manager & Senior Executive
M7 & M8 : Executive & Officer

 The daily allowances has to be claimed with supporting bills/ vouchers. Daily
allowances will exclude laundry and local conveyance.
 Employees can also claim reimbursement of incidental expenses like tips,
reading material, personal phone calls etc.
 Employees making their own private arrangement will be eligible for private
stay allowances.
QUESTIONNAIRE
 Data Interpretation
% of respondents
60
Factors that Influence Employees’
40
Motivation
20

0
% of respondents
n

g
y
Pa

kin
Su otio

io
oo vis

or
d

80 Employee Response to
r
oo

W
pe
ro
G

60
Salary being offered at TTSL
ss

40
Le

20

0
Yes No No Comments % of respondents
100
80
Employees Response to Organizational 60
40
Promotion & Transfer Policies 20
0
Yes No
 Data Interpretation Cont.……
% of respondents
100
Employees Response towards 80
60
Refreshment Policies 40
20
0
% of respondents Yes No

Employees satisfaction level of 100

80
Intra Mutual Activities 60

40

20

0
Medical Facilities Compensation
% of respondents
80
70
60
50 Employees satisfaction level of Extra
40
30
20
Mutual Activities
10
0
Educational Travel Housing
 Data Interpretation Cont.……
% of respondents
80
Employees Response towards 70

60
Bonus Schemes
50

40

30

20

10

0
% of respondents Provident Fund Pension Gratuity

100
90
80
70
60
50
40
30
20 Employees Response towards Social
10
0 Security Measures
Yes No
 CONCLUSIONS
 Very often it is found that the employees are claiming fake expenses which
have not be born by them still they present the bills and get it reimbursed.
 The policy of the company is found to be lacking some basic features such
as simply giving 1/3 of the Dearness allowance to a employee if he stays in
any hotel and have food out of hotel.
 The approving authority are having lot of bills to approve in every
department and some of the employees takes the liberty to get their bills
approved by their Sr. Manager and the Finance department can’t raise any
objection on the employee as he has already got approved his bill.
 Proper watch should be kept on the availability of the guest house of the
company because the employees stay in Hotel even after there is space in
guest houses. This simply increases cost to the company.
 Bills are to be presented every next month for the reimbursement according
to the company’s policy but they are presented even after 4 month later and
they are entertained.
 Establishment of more true value hub in village area to generate the
awareness about the use of better mobile services among the customer.
 RECOMMENDATIONS
 Employees should be motivated with also good working not only from good
pay.
 Bills should be returned back if they are presented for the reimbursement
not in specified time by the company.
 Coordinate the activities of the finance department with the activities of
other department of the organization so that cost can be controlled
 Some incentive scheme should be introduced for the employees who help
company in cost optimization.
 Proper identification should be made through any survey or so for the
distance between two places so that the employees can’t demand
unnecessary expenses.
 To provide knowledge of Reimbursement policy seminar or presentation
should be held.
Q
U
E
R
I
E
S
THANK YOU!