CLIENT BOOKING PROCESS

Client accesses Acuity Booking Platform

Client selects Service Category

Client chooses Counseling Type

Client selects a psychologist and

schedules the appointment

Client submits the necessary personal

information

Payment instructions and a link to the

informed consent are displayed.

Client submits payment:

G-Cash: 09307810576 (Matthew

Christian Robert R. Doming)
RCBC Banking: 9031919067 (MCRRD
Psychological Services)

Booking request submission upon

payment

Confirmation emails automatically sent to

both M Psych and the client and client
receives a link to the intake form

Payment proof verification

Contact client for

Leave the booking
payment details pending Confirming Booking or Communication verified
payment
as is
and proof payment
Direct Clients / Insurance
No shows
Clients / Partner Company
Rescheduling or Rescheduling or Cancellation Less
Clients
Automatic Reminders and Notifications
Cancellation (More than than 24 Hours Before the
via SMS and Email 24 Hours Notice) Appointment
Affiliate notifies of client's no show.

Follow-up for Intake Form The Short-Notice Reschedule

Client may click the
or Cancellation or No Show
Check from Counseling Monitoring Sheet "Reschedule" or
Surcharge Form needs to be Reach out to the client.
to check if who among the clients with "Cancel" button submitted if Rescheduling or
incoming sessions has still not yet included in the Cancellation is Less than 24
accomplished the intake form. booking details. Hours
For reschedule or cancellation, client
needs to fill and submit, The Short-
Notification will be sent to Notice Reschedule or Cancellation or
No Show Surcharge Form.
customerservice@mpsych
services.com

Partner Company Clients Insurance Clients To be exempted for penalty

Direct Clients charges with valid reasons, client
Rescheduling Rescheduling: needs to fill in "Appeal for Valid
Rescheduling: Contact
Contact client for Contact client for Short Notice Reschedule Form"
client for the new schedule
then manually book using the new schedule the new schedule
Acuity then manually then manually
book using Acuity book using Acuity Check Valid
Short Notices
"customerservice@mpsychservice appeal
Cancellation: Cancel the Monitoring Sheet
s.com" for exemption appeal.
appointment using Acuity. Cancellation: Cancellation:
Client may appeal for short Cancel the Advise client to fill
notice cancellation but appointment using "Customer Service “Approved” on
with no refund. Acuity. Client may Form" then the “Status”
appeal for short manually cancel
Column
notice cancellation the appointment
but with no through Acuity.
Where to deposit
refund on the
“Payment
Channel” column

Notify Coach
Matt about
refund.

Notify client and

attach proof of
refund.