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In some cases, our Office add-ins may be disabled in Word, Excel, or Outlook. First,
see this article on how to activate the inactive add-ins or enable the disabled add-
ins: https://support.netdocuments.com/hc/en-us/articles/205218540-Enabling-
NetDocuments-Integrations-in-Office
For Outlook Users
When using ndOffice in Outlook, users can force the add-in to be always enabled.
If you have tried the solution referenced above and the add-ins are still not loading
when the application is opened, then it may be due to a registry setting. This registry
setting determines how the add-in is loaded in the application. This article describes
how to adjust this registry setting.
Under Add-ins in Word (or Excel) you will see the current load behavior of the
particular add-in. The load behavior of the add-in should be set to "Load at Startup."
Here are the full registry paths for each Office application:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\
NetDocuments.Client.WordAddIn
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel\Addins\
NetDocuments.Client.ExcelAddIn
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\
NetDocuments.Client.OutlookAddIn
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\PowerPoint\Addins\
NetDocuments.Client.PowerPointAddIn
If the LoadBehavior is anything other than "3" then follow these steps:
1) Close Word (or Excel or Outlook). Make sure the "winword.exe" process is not
running in the Windows Task Manager.
2) Open the registry editor again. Double-click the registry key to edit it.
Add-in Resiliency
If changing the LoadBehavior key still does not resolve it, there is another registry
key you can adjust:
Microsoft keeps track of problem add-ins in the registry via the Resiliency key. If
Office thinks an add-in has an issue it will ask the user if they want to disable the add-
in. If the user clicks Yes then it will be added to the DisabledItems key (see
screenshot below).
Once an add-in has been placed in the DisabledItems key, Office will not let the add-
in load by default. To get it to load, you must go to File > Options > Add-ins >
Disabled Items > Go and then enable it there. Then close Outlook and continue with
the registry settings below.
The end path will vary slightly based on the version of Office and application. Below
is an example of the location a Resiliency key for Word using Office 2016.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Word\Resiliency