STANDARD OPERATING PROCEDURE

SOP No: Valet Parking Date: 29th October 2021

Department – Valet

PURPOSE & SCOPE:

 The purpose of this sop is to provide a professional service in the parking of the guest's vehicle

 That Valet Staffs are responsible for parking the car should perform the task efficiently without
damage, thereby ensuring that the guest feels safe and secure.

RESPONSIBILITY: Assistant Operations Manager, Operations Manager and Valet Parking Executive are
responsible for adhering to this SOP.

ACCOUNTABILITY: General Manager

PROCEDURE: Valet
 Valet Executive should be standing on the porch area.

 As soon as a car enters the porch, a valet Executive must begin to approach the car in order to be ready
to open the car door for the guest.

 Greet the guest as per the time of the day eg: “Good Morning / Afternoon / Evening Sir/Madam"
and say "Welcome to Byg Brewski Sarjapur".

 Always greet the guest with a warm smile, positive body language in order to make the guest feel
welcomed.

 Open the car door and smile to the guest genuinely.

 Carefully close the door once the guest is out, and never slam the door.

 Once the car is given to valet for parking we need to examine the car for any damage and also same
has to be marked in the Valet tag and inform same to the Valet executive and give the bottom half of
valet tag to the guest.

 The top half of the valet parking ticket to be attached to the key and should be kept in the Valet Tag
board.

 Hand over the guest the valet parking slip and write the guests name and Vehicle Number on the slip
and inform that the vehicle will be released on the presentation of this slip.

 Park the car according to the policy of Byg Brewski Brewing Company

 Once the vehicle is parked, complete the details on the valet tag.

 Return the valet tag to the Valet Desk.

 The guest vehicle key to be placed into the system by the supervisor on duty.

 Each key must have a completed valet tag attached to it.

Below points to note while valet parking the guest's car:

 Carefully examine the car for any visible marks i.e. dents, damage light etc.

 In case any dents or damage to the car then the same need to be noted on the log Book as well as
inform the Valet Executive.
 Sign on the valet slip, in the valet parking logbook, your name for reference.

 Ensure all windows/doors of the vehicle to be parked are locked.

 Take note that no valuables are visible whilst parking the car e.g. cash, mobile phone, jewellery etc.

 If any valuables are noted inside the car, notify the guest and the duty Manager and Duty security.

 Record the name, type of car, the car number plate and the zone to which the car will be parked.
 Place the keys in the valet parking envelopes and the keys in the valet drawer cabinet locked in the
valet desk.
 At the end of the shift, a list of all the cars still parked to be made and a copy to be given to security.