‘’A STUDY ON CUSTOMER SATISFICATION TOWARDS MYSORE SANDAL SOAP

WITH SPECIAL REFERENCE TO VELUR DOWN’’

QUESTIONNAIRE

1. Name :

2. Gender : a) Male □ b) Female □

3. Marital : a) Married □ b) Unmarried □

4. Age of the Respondent : a) 15-25 □ b) 25-35 □ c) 35-45 □ d) Above 45 □

5. Size of the Family : a) Below 3 members □ b) 4-6 members □ c) 6-8 members □ d) Above 10 □

6. Monthly Income level : a) Rs.5000-10000 □ b) Rs.10000-20000 □

c) Rs.20000-30000 □ b) Above-Rs.30000 □

7. What is your occupation : a) Student □ b) Employee □ c) Business □ d) Others □

8. Education back ground of the Respondent : a) SSLC □ b) +2/Diploma □ c) Graduats □ d) others □

9. What is your opinion about Mysore sandal soap : a) Excellent □ b) very good □ c) Good □ d) poor □

10. What is the reason for your purchase of Mysore sandal products particularly :

a) Price □ b) Quality □ c) Quantity □ d) Naturality □

11. Reason for selecting Mysore sandal soap :

a) Reasonable price □ b) Medicinal quality □ c) Easy availability □ d) Advertisement □

12. How long are you using Mysore sandal soap :

a) Below one year □ b) 1-2 years □ c) 2-3 years □ d) Above 3 years □

13. Name of the soap are you using : a) Sandoor □ b) Mysore sandal soap □ c) Pears □ d) Others □

14. What do you feel about the price of Mysore sandal soap :

a) Highly satisfied □ b) Satisfied □ c) Dissatisfied □ d) Others □

15. Frequency of purchase is : a) Once in 15 days □ b) Once in a month □ c) Once in 2 months □

16. How many soaps do you require for a month : a) One □ b) Two □ c) Three □ d) 4 and Above □

17. What kinds of bath soap do you use :

a) Sandal □ b) Transparant □ c) Milky □ d) color □ e) Glycerin □ f) Medicinal □ g) Neem □

18. What is your most preferred brand : a) Mysore sandal soap □ b) Lux □ c) Dove □ d) Lifebuoy □

19. What are the attributes that you find in Mysore sandal soap :

a) Fragrance □ b) Fairness □ c) Freshness □ d) Others □

20. Your opinion on overall pricing strategy of Mysore sandal soap :

a) Comparatively low □ b) Reasonable □ c) Competitive □ d) Comparatively high □

21. Which kind of soap do you generaly use : a) Chemical □ b) Herbal/Ayurvedic □ c) Other specify □

22. Which brand of bathroom soap are you using :

a) Mysore sandal soap □ b) Medimix □ c) Pears □ d) lifebuoy □

23.Are you aware of the brand Mysore sandal soap :

a) Yes □ b) No □

24. Are you a brand loyal customer :

a) Yes □ b) No □

25. Would you like to influence your friends and relative of buy Mysore sandal soap :

a) Yes □ b) No □

26. Does brand make any difference to you :

a) Yes □ b) No □